Y est allé·e le 13 janvier 2025
- Global 3
- Plats 5
- Service 2
- Atmosphère 5
The food, seating, waiter, were all excellent ! I always enjoy the experience when I come here expect for tonight. We made a reservation for 7 at 8pm January 11th, 2025. Part of are party arrived earlier asked for our table and was told it was being put together and waiting for the rest of the party to show, after ten minutes went by I asked the young girl working at the hostess stand if she knew how much longer for our table (the restaurant was close to empty), she said just a few more moments and it will be ready, then asked if it was still for 7 guests, I informed her it would only be 6 and she had an upset reaction scrunching her nose and waiting to say “okay.” Before immediately walking away. Really wasn’t necessary but I figured someone her age still probably doesn’t know how to control their emotions yet. She took us to our table and it was fine from there forward as we did not have to interact with her any more. When leaving the older man working valet grabbed three of our tickets at once and brought us our vehicles. When I was thanking him for his service and about to enter my vehicle to get his tip, he ignored my thanking and muttered “0 for 2” before running off. I was confused and a little shocked. My third guest said he did something similar by not handing him his key and then still waiting as he was going to leave. I believe the man was waiting for a tip (which he would’ve got from me if he just stayed and didnt hurry off/ make that comment). Not sure either of their names but but these people worked until at least 11pm that night. Hopefully this restaurant/ hotel can hire staff with better attitude.
Top of the Rock Restaurant at the Marriott Buttes ResortA répondu il y a 2 joursThank you for your feedback. We're glad to hear you enjoyed the food, seating, and service from your waiter.
We apologize for the experiences you encountered with the hostess and valet staff. It's important for us to provide a welcoming environment at all times, and your comments will help us address these concerns. We'll work on improving staff training to ensure better service in the future. We hope to have the chance to serve you again under better circumstances.
