The Hard Shell - Bellgrade

Avis sur le restaurant The Hard Shell - Bellgrade de personnes qui y ont mangé. Basés sur les notes récentes.

1. D

   Darlene VIP

   Virginie7 avis

   4.0

   Y est allé·e le il y a 2 jours

   1. Global 4
   2. Plats 2
   3. Service 5
   4. Atmosphère 4

   We are long term and dedicated diners at Hard Shell. Love the staff however, a large but after last night in regards to side options. Ordered the tuna sandwich and wanted Brussel sprouts (personal favorite) over fries. I was informed about the unreasonable new policy that I couldn’t substitute sides without being charged the full amount for the Brussels sprouts. No up charge was even offered although I could better deal with that than a full charge. I can go to many other like restaurants and get any side I desire for no additional charge. We were with friends that shared the same sentiment as we did. In my humble opinion, this policy is wrong and needs to be addressed. I did speak with the manager on duty and was informed that this was indeed the new policy. None of this endeared me to want to return any time soon. Being long time and faithful Hard Shell followers this pains me deeply. Validates to me, not ALL change is for the better.
   

   The Hard Shell - BellgradeA répondu il y a 1 jour

   Hi Darlene. I am sorry if there was a miscommunication last night. We will change out the sides options on a sandwich. You are correct, if there needs to be an additional charge, then we will apply said charge to the item. We appreciate and value your continued business and hope to see you again soon.
   

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2. MO

   MONIQUED

   Virginie9 avis

   4.0

   Y est allé·e le il y a 5 jours

   1. Global 4
   2. Plats 5
   3. Service 4
   4. Atmosphère 4

   Had a good birthday dinner with our son celebrating his girlfriend’s birthday.
   

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3. OT

   Utilisateur d'OpenTable

   Baie de San Fra3 avis

   2.0

   Y est allé·e le il y a 6 jours

   1. Global 2
   2. Plats 3
   3. Service 2
   4. Atmosphère 4

   We made a 7:45 pm reservation because there were no earlier times available, even though it was later than we usually dine. Upon arrival the restaurant is practically empty and we are seated at a table after waiting a few minutes and not exactly greeted warmly By hostess. A server greeted us very quickly with a “we need to hurry and get orders in and I’ll check to make sure staff knows You’re here because we close at 8.” So I said we had a reservation for 7:45 that I made online and the response with attitude was “oh yea well you made it online and we are not allowed to call you”. Was I not supposed to do that?? Like so it’s my fault. Honestly we should’ve just left. Stayed. Food was pretty good. Server made an attempt to be less Karen as dinner continued but it was obvious our presence was an annoyance. You really need to fix reservation system or instruct your staff to respond in an appropriate manner. It’s not like you’re a fast food restaurant. People don’t make a casual decision to dine at a restaurant like this one. I wish someone had just called us earlier that evening and told us they can’t accept us. So embarrassing for us in front of our out of town family here for a funeral.
   

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4. H

   Helen

   Atlanta5 avis

   5.0

   Y est allé·e le il y a 6 jours

   1. Global 5
   2. Plats 5
   3. Service 5
   4. Atmosphère 5

   Wonderful experience with my Neice/God Daughter visiting from NC. Such a wonderful experience! Thank you
   

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5. R

   Rick

   Unspecified1 avis

   5.0

   Y est allé·e le il y a 6 jours

   1. Global 5
   2. Plats 5
   3. Service 5
   4. Atmosphère 4

   Egg benedict with lump cake and the egg omelet were outstanding. Was not aware they did brunch and highly recommend it.
   

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6. C

   Chris

   Virginie3 avis

   5.0

   Y est allé·e le il y a 6 jours

   1. Global 5
   2. Plats 5
   3. Service 5
   4. Atmosphère 5

   We had a great experience eating with a group at Hardshell. Everything was top notch from our server to the manager. Its was a fun experience and we will be back for sure.
   

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7. R

   Robb VIP

   Virginie9 avis

   5.0

   Y est allé·e le il y a 7 jours

   1. Global 5
   2. Plats 5
   3. Service 5
   4. Atmosphère 4

   I had the special - blackened mahi and shrimp. Very tasty and served piping hot.
   

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8. K

   Kristine

   Virginie11 avis

   5.0

   Y est allé·e le 7 mars 2025

   1. Global 5
   2. Plats 5
   3. Service 5
   4. Atmosphère 5

   Outstanding as usual. We certainly recommend the service and the seafood.
   

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9. OT

   Utilisateur d'OpenTable

   Grand Boston4 avis

   5.0

   Y est allé·e le 7 mars 2025

   1. Global 5
   2. Plats 5
   3. Service 5
   4. Atmosphère 5

   Awesome place. The only thing that could be better is if the sound didn’t reflect off the walls and we could hear other conversations versus our own Food was great! Service was great!
   

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10. V

    Vickey VIP

    Virginie69 avis

    5.0

    Y est allé·e le 7 mars 2025

    1. Global 5
    2. Plats 3
    3. Service 5
    4. Atmosphère 5

    Always a great experience! However with the new menu, the rockfish entree with mashed potatoes and dates has been replaced with a rockfish polenta dish that was subpar. The original rockfish dish was delicious with a great balance of fish, sauce, dates and vegs. Please please put it back on. Thank you, very-frequent local dinner
    

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