White Horse - London Colney

Avis sur le restaurant White Horse - London Colney de personnes qui y ont mangé. Basés sur les notes récentes.

1. S

   Susan

   Hertfordshire2 avis

   5.0

   Y est allé·e le il y a 4 jours

   1. Global 5
   2. Plats 5
   3. Service 5
   4. Atmosphère 4

   Met up with my cousin. Service was good, the staff were very polite and helpful. Food was good, served quickly and efficiently. Only downside was that there was a birthday celebration in the conservatory area,where we were,and the children were very boisterous. But that's not the pubs fault
   

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2. S

   Stephanie

   Bedfordshire1 avis

   1.0

   Y est allé·e le 8 mars 2025

   1. Global 1
   2. Plats 2
   3. Service 1
   4. Atmosphère 1

   Person greeting us was shocking. When he realised we had a booking we were met with "ffs". Food was ok.
   

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3. S

   Stephen

   Hertfordshire2 avis

   4.0

   Y est allé·e le 20 octobre 2024

   1. Global 4
   2. Plats 4
   3. Service 5
   4. Atmosphère 4

   Staff were very helpful, caring and great service. Will definitely return.
   

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4. S

   Stephen

   Hertfordshire2 avis

   5.0

   Y est allé·e le 29 septembre 2024

   1. Global 5
   2. Plats 5
   3. Service 5
   4. Atmosphère 4

   First time having a meal at The White Horse. Very helpful and accommodating staff. All of them could not do enough for us. The food was well presented, hot and plentiful. We will definitely return. Thanks for an enjoyable meal.
   

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5. I

   Idan

   Londres1 avis

   1.0

   Y est allé·e le 24 août 2024

   1. Global 1
   2. Plats 2
   3. Service 1
   4. Atmosphère 1

   The food is below average, and the atmosphere is noisy and unpleasant.
   

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6. OT

   Utilisateur d'OpenTable

   Hertfordshire1 avis

   4.0

   Y est allé·e le 19 juin 2024

   1. Global 4
   2. Plats 4
   3. Service 5
   4. Atmosphère 4

   Nice foods & good view on sport Europe cup & nice relax
   

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7. VC

   VikkiC

   Hertfordshire6 avis

   4.0

   Y est allé·e le 15 avril 2024

   1. Global 4
   2. Plats 4
   3. Service 5
   4. Atmosphère 4

   Very nice place The service from Jack behind the bar and serving our food was excellent He made sure we were happy with everything 👍
   

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8. JR

   JamieR

   Londres2 avis

   1.0

   Y est allé·e le 10 mars 2024

   1. Global 1
   2. Plats 1
   3. Service 1
   4. Atmosphère 1

   Booked Mothers Day especial table for 2pm, got sat at 2.50pm Ordered food at 3pm. When food had not arrived by 3.45 I approached the bar for the first time to enquire. Was told started would be out by 4pm Made my second trip to the bar at 4.30pm to enquire where the starters where, told they'd be there soon. They arrived at 4.35pm, 1hr 35mins after ordering them Empty starter plates and glasses stood on table long after we'd finished with them, waiting staff came and went and not one noticed the table or made references or apologised for the lateness of food. We took the glasses to the bar at 5pm and asked about the mains. The mains arrived of varied temperature and delay at 5.10pm. Mostly inedible. I trundled to the bar, again. to complain, was given a refund of mains, nothing else. We made the ill fated decision to stay for the third course we'd already paid for. Was told it would be out by 5.30pm We ordered 4 apple crumbles with custard. The apple crumbles arrived at 5.45pm that were horrible with a (and I kid you not) thimble full of custard. We finished and left at 6pm Terrible experience, terrible food, terrible customer service. The manager was seen shouting at her staff front of house which as a paying customer, should never be seen. Can I give a negative score?
   

   White Horse - London ColneyA répondu le 18 mars 2024

   Hi Jamie, Firstly, I want to apologise that we did not deliver what we set out to do on Mothers Day by giving everyone and fabulous experience on this special day We limited bookings to ensure we delivered great service on Mothers Day but with a mix up on areas booked, tables ended up being released as 'available' and with people either turning up late or early we failed in our promise to you. I take full responsibility but can also confirm that we have looked into how these issues happened to, 1 - ensure we minimise issues happening again and 2 - what we say we will do, we deliver. I would therefore like to invite you back to sample our new menu and would like to offer you a 25% discount by way of a goodwill gesture Please let me know if you can attend? Kindest Regards Peter
   

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9. AS

   AimeeS

   Kent1 avis

   5.0

   Y est allé·e le 27 janvier 2024

   1. Global 5
   2. Plats 5
   3. Service 5
   4. Atmosphère 5

   Met with our friends and babies to have a meal here today, 6 adults, 3 babies and the team couldn’t be more accommodating. They kept checking we were ok, if the babies needed anything. The lady behind the bar was really friendly and helpful. She has a little chat with us and showed us her beautiful son also. The whole atmosphere was warm and inviting. The food was amazing! Portion sizes were very generous and everything tasted so good. We chose this place at random as it was equal distance from us all meeting up together but we will certainly be returning next time we visit. Thanks so much team, I never write reviews but couldn’t not after today.
   

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10. BP

    BethanyP

    Hertfordshire2 avis

    5.0

    Y est allé·e le 14 janvier 2024

    1. Global 5
    2. Plats 5
    3. Service 5
    4. Atmosphère 5

    Food was good value for money, loads of choices and overall a very nice experience.
    

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