Tulum - W Miami

Avis sur le restaurant Tulum - W Miami de personnes qui y ont mangé. Basés sur les notes récentes.

1. D

   Dianne

   Miami1 avis

   1.0

   Y est allé·e le 2 février 2025

   1. Global 1
   2. Plats 1
   3. Service 1
   4. Atmosphère 1

   Probably one of the worst experiences I've ever had in Brickell. We arrived and there was no hostess on scene. We waited ten minutes before I walked over to the bar to ask the bartender for assistance. He told us to sit anywhere. Of note, I made a reservation for my nieces birthday. They had no idea of the reservation. The waiter came to our table twice the entire night. We ordered the guac and chips and two set of chicken tacos because steak tacos would take an hour to prep. It TOOK AN HOUR for even the guac to come out. The tacos came maybe an hour and a half later and the taco shells were supposed to be soft... they were so difficult to bite into from how stall and hard they were. I couldn't eat them. The place is pretty.. but the music was obnoxiously loud and not good. It makes sense why the census of customers was so low. The waiter charged us 18% for the service charge where he provided absolutely no service. Avoid this place
   

   Tulum - W MiamiA répondu le 14 février 2025

   Dear Dianne, Thank you for taking the time to share your experience with us. We sincerely apologize that your visit did not meet expectations. Providing exceptional service and a memorable dining experience is our top priority, and we truly appreciate your feedback as it helps us improve. We would love the opportunity to make things right. We hope you will consider giving us another chance to provide you with a better experience in the future.
   

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2. O

   Olisa

   New York3 avis

   1.0

   Y est allé·e le 1 janvier 2025

   1. Global 1
   2. Plats 3
   3. Service 4
   4. Atmosphère 3

   The buffet was limited, they didn’t even have any seafood. For $65 I would’ve expected more options. Also, everything was lukewarm and it seemed like they had the same food out there, an adequately heated, the entire time which I believe was 11 or 12 until 5 PM. The server and hostess were friendly. They didn’t have adequate umbrellas and it gets really too sunny out there so half of the outdoor seating was unusable. I wouldn’t go there again.
   

   Tulum - W MiamiA répondu le 14 février 2025

   Dear Olisa, Thank you for sharing your feedback. We also appreciate your kind words about our friendly staff. Please accept our sincere apologize for the disappointment you experienced with our buffet selection and the outdoor seating arrangements. Your comments have been noted and will be addressed immediately. We’re sorry we didn’t meet your expectations, and we hope to have the opportunity to serve you again in the future.
   

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3. D

   Douglas Stevenson

   Miami2 avis

   1.0

   Y est allé·e le 1 janvier 2025

   1. Global 1
   2. Plats 1
   3. Service 1
   4. Atmosphère 1

   When I arrived to the restaurant the women in the front desk told me that the reservation was cancel because they had a private event and tried to call me but my cel number was outside the country. At lest they should sent me a text message or a e-mail. Total disappointed!
   

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4. M

   Michael

   Miami1 avis

   5.0

   Y est allé·e le 27 novembre 2024

   1. Global 5
   2. Plats 5
   3. Service 5
   4. Atmosphère 5

   Yansy took care of our service tonight, she gave great recommendations as well as answered any questions we had. The view is astonishing and the menu has delightful luxury dishes. Great place.
   

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5. OT

   Utilisateur d'OpenTable VIP

   New York5 avis

   5.0

   Y est allé·e le 15 août 2024

   1. Global 5
   2. Plats 5
   3. Service 5
   4. Atmosphère 5

   New hotspot in the neighborhood. Their food and service experience are top notch. Perfect for a business meeting or family gathering.
   

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   Tulum - W MiamiA répondu le 28 août 2024

   Thank you for your kind review of TULUM, W Miami’s new Rooftop Bar & Restaurant. As we focus on creating a memorable dining experience with our fresh food and devoted service, we are pleased you have enjoyed your recent visit and look forward to seeing you again soon. Stephanie Torres Senior Beverage & Food Manager
   

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