Y est allé·e le il y a 5 jours
- Global 2
- Plats 2
- Service 1
- Atmosphère 3
Unfortunately the holiday tea at the Heathman is not what it used to be.
We waited at least 10 minutes at the empty host stand before anyone even spoke to us, and then it took almost an hour to get our food, my young child was on the verge of a meltdown. Our server was clearly run ragged, she had way too many tables and was definitely doing her best. I can’t understand why the food would take so long when it’s a pre-done selection, no ordering. Once the food finally came, the selection was pretty uninspired for the cost. Aside from our server, the friendliness and service was lackluster. I assume everyone is overworked and grouchy, so it’s the fault of management not the servers….but it doesn’t make for a very pleasant experience.
We’ve been doing holiday tea at the Heathman since I was a child, and I love going there with my family every year, but we may need to find somewhere else, sadly.
The ambiance is also very cold compared to the past. I miss the big cozy booth in the center of the room, comfy seating, the decor. It feels like a collection of furniture from 3 different restaurants just jammed in as an afterthought now.
We still had a nice time once the food came, mostly thanks to our server.
$400 for 2 adults and a child, warrants a more pleasant experience. Buyer beware.
The Tavern at HeathmanA répondu il y a 3 joursArley Ann,
We're truly sorry to hear about your recent experience at The Tavern at Heathman. It's disappointing to know that we didn't meet your expectations, especially considering how much you've enjoyed your holiday tea tradition with us over the years and we appreciate your loyalty. We understand how frustrating it can be to wait, especially when you have young children, and we sincerely apologize for any inconvenience caused.
Your feedback about the food and service is invaluable to us. We will definitely work on improving our efficiency and the menu options to ensure a better experience for you and your family.
We appreciate your patience and understanding, and we hope to have the chance to serve you again and provide a better experience.
Best,
The Management Team
