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Service was poor largely because far too few wait staff were employed. Staff were friendly but service was very very slow. The food was OK, but all savoury dishes very sweet, and overpriced. 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Service was excellent, food was well prepared and presented, and the environment was great.","rating":{"food":5,"service":5,"ambience":5,"value":5,"noise":"DO_NOT_RECALL","overall":5,"__typename":"ReviewRating"},"user":{"numOfApprovedReviews":4,"nickname":"David","metro":{"metroId":3107,"displayName":"Surrey","__typename":"Metro"},"initials":"D","isVip":null,"isLoggedInUser":false,"profileColor":"PUMPKIN","profilePhoto":{"photoBySize":null,"__typename":"PublicDinerProfilePhoto"},"__typename":"ReviewUser"},"helpfulness":{"up":0,"down":0,"score":0,"__typename":"ReviewHelpfulness"},"publicRestaurantReply":null,"submittedDateTime":"2025-02-15T11:16:08Z","dinedDateTime":"2025-02-12T17:00:00+00:00","type":"OPENTABLEVERIFIED","fromPreviousConcept":false,"highlight":null,"photos":[],"__typename":"ReviewSearchResult"},{"reviewId":"OT-285969-17334-160022491036","text":"For a Friday early evening the restaurant didn’t have several options on the set pre theatre menu. The food served is of poor quality and tastes ultra processed. The churros tasted of cardboard and after one bite were left un eaten on our table. The service was poor, nobody checked on us and our food. I would NOT recommend Palm House!","rating":{"food":1,"service":2,"ambience":2,"value":1,"noise":"DO_NOT_RECALL","overall":1,"__typename":"ReviewRating"},"user":{"numOfApprovedReviews":1,"nickname":"Ben","metro":{"metroId":72,"displayName":"Londres","__typename":"Metro"},"initials":"B","isVip":null,"isLoggedInUser":false,"profileColor":"MUSTARD","profilePhoto":{"photoBySize":null,"__typename":"PublicDinerProfilePhoto"},"__typename":"ReviewUser"},"helpfulness":{"up":0,"down":0,"score":0,"__typename":"ReviewHelpfulness"},"publicRestaurantReply":null,"submittedDateTime":"2025-02-03T06:30:09Z","dinedDateTime":"2025-01-31T17:15:00+00:00","type":"OPENTABLEVERIFIED","fromPreviousConcept":false,"highlight":null,"photos":[],"__typename":"ReviewSearchResult"},{"reviewId":"OT-285969-17050-300000190780","text":"Overall, the food, ambience, and staff were very friendly. There is only a tiny issue in communication between the kitchen and the staff:” They should have a brief description before the service to know what's on the menu.” to avoid coming to the table several times and telling the customer that it's not on the menu.\nFood: My main course was the meat ( bistec); I ordered MR, but the beef was chewing, and I couldn't finish it.","rating":{"food":3,"service":3,"ambience":4,"value":3,"noise":"DO_NOT_RECALL","overall":3,"__typename":"ReviewRating"},"user":{"numOfApprovedReviews":2,"nickname":null,"metro":{"metroId":72,"displayName":"Londres","__typename":"Metro"},"initials":"OT","isVip":null,"isLoggedInUser":false,"profileColor":"MUSTARD","profilePhoto":{"photoBySize":null,"__typename":"PublicDinerProfilePhoto"},"__typename":"ReviewUser"},"helpfulness":{"up":0,"down":0,"score":0,"__typename":"ReviewHelpfulness"},"publicRestaurantReply":null,"submittedDateTime":"2024-10-27T09:30:23Z","dinedDateTime":"2024-10-23T18:00:00+01:00","type":"OPENTABLEVERIFIED","fromPreviousConcept":false,"highlight":null,"photos":[],"__typename":"ReviewSearchResult"},{"reviewId":"OT-285969-16944-160075396016","text":"Looked up the place on tik tok. Thought it would be a fun brunch. It was a avg restaurant vibe. No fun music playing or live music. Maybe booked the wrong time around 3:30. Don’t know but it was dead. The nachos had cheese that was watered down and looked like soup. Strange. So didn’t bother to order anything else. Coke in a bottle was flat! The waiter was kind and replaced them which turned out fine but nachos def a No on that menu. My friend ordered tacos and hers seemed good. For the price of a drink and nachos I could have had a really nice dish somewhere. Disappointing.","rating":{"food":3,"service":5,"ambience":3,"value":2,"noise":"DO_NOT_RECALL","overall":3,"__typename":"ReviewRating"},"user":{"numOfApprovedReviews":4,"nickname":"Brandy","metro":{"metroId":8,"displayName":"New York","__typename":"Metro"},"initials":"B","isVip":null,"isLoggedInUser":false,"profileColor":"MUSTARD","profilePhoto":{"photoBySize":null,"__typename":"PublicDinerProfilePhoto"},"__typename":"ReviewUser"},"helpfulness":{"up":0,"down":0,"score":0,"__typename":"ReviewHelpfulness"},"publicRestaurantReply":null,"submittedDateTime":"2024-09-30T09:54:09Z","dinedDateTime":"2024-09-27T15:30:00+01:00","type":"OPENTABLEVERIFIED","fromPreviousConcept":false,"highlight":null,"photos":[],"__typename":"ReviewSearchResult"},{"reviewId":"OT-285969-16903-360061911376","text":"My booking on OpenTable was for two, when I arrived at the restaurant, they said it was a booking for 5, in a rather accusatory tone. The table we were eventually given was a table for four right by the door. I checked my booking email - which confirmed I only booked a table for two. \n\nOverall the dining experience here was disappointing. Long wait times for everything except the bill. The food and drinks were delicious but the waiting around for everything ruined the experience.","rating":{"food":5,"service":1,"ambience":2,"value":2,"noise":"MODERATE","overall":1,"__typename":"ReviewRating"},"user":{"numOfApprovedReviews":1,"nickname":"Rhys","metro":{"metroId":72,"displayName":"Londres","__typename":"Metro"},"initials":"R","isVip":null,"isLoggedInUser":false,"profileColor":"MUSTARD","profilePhoto":{"photoBySize":null,"__typename":"PublicDinerProfilePhoto"},"__typename":"ReviewUser"},"helpfulness":{"up":0,"down":0,"score":0,"__typename":"ReviewHelpfulness"},"publicRestaurantReply":null,"submittedDateTime":"2024-09-14T13:07:27Z","dinedDateTime":"2024-09-11T17:45:00+01:00","type":"OPENTABLEVERIFIED","fromPreviousConcept":false,"highlight":null,"photos":[],"__typename":"ReviewSearchResult"},{"reviewId":"OT-285969-16876-360078469076","text":"The food was great. The service was little bit slow. The place was very noisy and the music was very loud. We had difficulty hearing each other while talking.","rating":{"food":5,"service":3,"ambience":4,"value":4,"noise":"DO_NOT_RECALL","overall":4,"__typename":"ReviewRating"},"user":{"numOfApprovedReviews":1,"nickname":"Dilek","metro":{"metroId":72,"displayName":"Londres","__typename":"Metro"},"initials":"D","isVip":null,"isLoggedInUser":false,"profileColor":"MUSTARD","profilePhoto":{"photoBySize":null,"__typename":"PublicDinerProfilePhoto"},"__typename":"ReviewUser"},"helpfulness":{"up":0,"down":0,"score":0,"__typename":"ReviewHelpfulness"},"publicRestaurantReply":null,"submittedDateTime":"2024-09-06T12:16:42Z","dinedDateTime":"2024-08-28T18:30:00+01:00","type":"OPENTABLEVERIFIED","fromPreviousConcept":false,"highlight":null,"photos":[],"__typename":"ReviewSearchResult"},{"reviewId":"OT-285969-16650-310000872691","text":"Nice good. Incredibly noisy good staff. Good atmosphere if you like Loud!","rating":{"food":3,"service":3,"ambience":3,"value":4,"noise":"DO_NOT_RECALL","overall":4,"__typename":"ReviewRating"},"user":{"numOfApprovedReviews":53,"nickname":"CarolineW","metro":{"metroId":72,"displayName":"Londres","__typename":"Metro"},"initials":"CW","isVip":true,"isLoggedInUser":false,"profileColor":"PLUM","profilePhoto":{"photoBySize":{"xsmall":{"url":"https://resizer.otstatic.com/v2/photos/xsmall/1/60510759.jpg","__typename":"Photo"},"__typename":"PhotoSizes"},"__typename":"PublicDinerProfilePhoto"},"__typename":"ReviewUser"},"helpfulness":{"up":0,"down":0,"score":0,"__typename":"ReviewHelpfulness"},"publicRestaurantReply":null,"submittedDateTime":"2024-07-31T20:18:01Z","dinedDateTime":"2024-07-25T18:15:00+01:00","type":"OPENTABLEVERIFIED","fromPreviousConcept":false,"highlight":null,"photos":[],"__typename":"ReviewSearchResult"},{"reviewId":"OT-285969-16757-390093213129","text":"Unfortunately a very disappointing experience. The enchilada dish, for which the only option was vegan, had some alternative vegan cheese which was frankly disgusting. The Ragu also tasted quite off. The passionfruit cheesecake, while not bad, tasted as if it was recently defrosted. Service was quite poor as it took over five minutes to get a spoon for the cake. 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The Palm House is a vibrant bar and restaurant in central London, just moments from Victoria Station. Open 7 days a week for after work drinks, delicious pre-theatre dining, post-theatre cocktails, tropical weekend bottomless brunches and a lively Saturday night dinner party.
Accès pour personnes à mobilité réduite, Animation, Avec vue, Bar complet, Bar/salon, Bière, Brunch le week-end, Chiens acceptés, Cocktails, Dîner dansant, Happy Hour, Options sans gluten, Salle privée, Terrasse, Végane, Vin, Zone de fumage extérieur
Expériences
Theatre Menu
19,50 £GB - 22,50 £GB par personne
Plusieurs dates disponibles
Join us for our theatre menu before heading to the theatre! Available from 4pm until 6pm, Monday to Friday.
Menu
Nibbles
TORTILLA CHIPS (VE ) 4,00 £GB
Served with guacamole
PADRON PEPPERS (VE/GF)5,50 £GB
Served with whipped tahini & zaatar
AUBERGINE CRISPS (VE) 4,50 £GB
Crispy aubergine drizzled with maple, thyme & tomato chutney
Scan to view calories Please always inform your server of any allergies or intolerances before placing your order. Not all ingredients are listed on the menu and we cannot guarantee the total absence of allergens. Adults need around 2000 kcal a day
Avis de 210 client·e·s
Évaluation globale (notes et avis)
Seul·e·s les client·e·s qui ont déjà visité ce restaurant peuvent donner une note et soumettre des avis.
3.0
3 d'après les évaluations récentes
3,1Plats
3,2Service
3,4Atmosphère
3,2Rapport qualité-prix
Bruit • Modéré
210 avis
FS
FredS VIP
Londres31 avis
1.0
Y est allé·e le 18 février 2025
Global 1
Plats 1
Service 1
Atmosphère 2
Awful food, not what I was expecting at all. If you want decent tacos go somewhere else.
Cet avis est-il utile ?
l
lynda
Londres2 avis
1.0
Y est allé·e le 17 février 2025
Global 1
Plats 2
Service 2
Atmosphère 1
Very noisy restaurant so conversation with our guests was minimal. Apparently turning the sound down was not an option. Service was poor largely because far too few wait staff were employed. Staff were friendly but service was very very slow. The food was OK, but all savoury dishes very sweet, and overpriced. Will not be returning
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D
David
Surrey4 avis
5.0
Y est allé·e le 12 février 2025
Global 5
Plats 5
Service 5
Atmosphère 5
We had a very enjoyable pre-theatre dinner. Service was excellent, food was well prepared and presented, and the environment was great.
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B
Ben
Londres1 avis
1.0
Y est allé·e le 31 janvier 2025
Global 1
Plats 1
Service 2
Atmosphère 2
For a Friday early evening the restaurant didn’t have several options on the set pre theatre menu. The food served is of poor quality and tastes ultra processed. The churros tasted of cardboard and after one bite were left un eaten on our table. The service was poor, nobody checked on us and our food. I would NOT recommend Palm House!
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OT
Utilisateur d'OpenTable
Londres2 avis
3.0
Y est allé·e le 23 octobre 2024
Global 3
Plats 3
Service 3
Atmosphère 4
Overall, the food, ambience, and staff were very friendly. There is only a tiny issue in communication between the kitchen and the staff:” They should have a brief description before the service to know what's on the menu.” to avoid coming to the table several times and telling the customer that it's not on the menu.
Food: My main course was the meat ( bistec); I ordered MR, but the beef was chewing, and I couldn't finish it.
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B
Brandy
New York4 avis
3.0
Y est allé·e le 27 septembre 2024
Global 3
Plats 3
Service 5
Atmosphère 3
Looked up the place on tik tok. Thought it would be a fun brunch. It was a avg restaurant vibe. No fun music playing or live music. Maybe booked the wrong time around 3:30. Don’t know but it was dead. The nachos had cheese that was watered down and looked like soup. Strange. So didn’t bother to order anything else. Coke in a bottle was flat! The waiter was kind and replaced them which turned out fine but nachos def a No on that menu. My friend ordered tacos and hers seemed good. For the price of a drink and nachos I could have had a really nice dish somewhere. Disappointing.
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R
Rhys
Londres1 avis
1.0
Y est allé·e le 11 septembre 2024
Global 1
Plats 5
Service 1
Atmosphère 2
My booking on OpenTable was for two, when I arrived at the restaurant, they said it was a booking for 5, in a rather accusatory tone. The table we were eventually given was a table for four right by the door. I checked my booking email - which confirmed I only booked a table for two.
Overall the dining experience here was disappointing. Long wait times for everything except the bill. The food and drinks were delicious but the waiting around for everything ruined the experience.
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D
Dilek
Londres1 avis
4.0
Y est allé·e le 28 août 2024
Global 4
Plats 5
Service 3
Atmosphère 4
The food was great. The service was little bit slow. The place was very noisy and the music was very loud. We had difficulty hearing each other while talking.
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CW
CarolineW VIP
Londres53 avis
4.0
Y est allé·e le 25 juillet 2024
Global 4
Plats 3
Service 3
Atmosphère 3
Nice good. Incredibly noisy good staff. Good atmosphere if you like Loud!
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OT
Utilisateur d'OpenTable
Aberdeen8 avis
1.0
Y est allé·e le 19 juillet 2024
Global 1
Plats 1
Service 1
Atmosphère 3
Unfortunately a very disappointing experience. The enchilada dish, for which the only option was vegan, had some alternative vegan cheese which was frankly disgusting. The Ragu also tasted quite off. The passionfruit cheesecake, while not bad, tasted as if it was recently defrosted. Service was quite poor as it took over five minutes to get a spoon for the cake. Would not recommend this one sadly.
Cet avis est-il utile ?
FAQ
Le restaurant The Palm House est noté 3 étoiles par 210 clients OpenTable.
Oui, vous pouvez généralement réserver ce restaurant en choisissant la date, l'heure et le nombre de personnes sur OpenTable.
lun.–sam. 12:00–23:00
Food Served
lun.–sam. 12:00–22:00
Prix
25 £ ou moins
Cuisine(s)
Latino-américaine, Cubaine
Atmosphère
Décontracté
Dress code
Tenue décontractée
Parking details
Aucun
Public transit
Victoria Underground and Victoria Train Station
Moyens de paiement
American Express, Espèces non acceptées, Mastercard, Visa
Chef de cuisine
Richard Whittington
Renseignements supplémentaires :
Accès pour personnes à mobilité réduite, Animation, Avec vue, Bar complet, Bar/salon, Bière, Brunch le week-end, Chiens acceptés, Cocktails, Dîner dansant, Happy Hour, Options sans gluten, Salle privée, Terrasse, Végane, Vin, Zone de fumage extérieur