Sugar Factory - Jacksonville

3.2

3,2

841 avis

De 31 $ à 50 $

Américaine

Effectuer une réservation

2 personnes

14 mars 2025

19:00

Réservé 22 fois aujourd'hui

Adapté aux occasions spéciales
Animé
Idéal pour les groupes

America’s favorite eatery and celebrity hotspot, expands with its newest location in Jacksonville, Florida, now taking reservations. The family-friendly, high-energy, world-famous celebration destination known for its sweets and treats.

“We’re celebrating 10+ years serving the most decadent sweets and treats around the world, and we are so excited to introduce our fun, high energy brand to the Jacksonville area. We’re a family-friendly restaurant, so it makes sense to expand into suburban areas. From our photo op walls to our staff, every element at Sugar Factory American Brasserie Jacksonville is designed to give guests a memorable, Instagrammable experience from the minute they walk into the minute they leave,” says owner Charissa Davidovici.

Commande en livraison ou à emporter

Privatisation de salle

Réservez votre prochain événement avec nous

Voir les détails

Salles

Informations supplémentaires

Atmosphère
Élégant mais décontracté
Prix
De 31 $ à 50 $
Cuisine(s)
Américaine, Bar à cocktails, Dessert
Heures d'ouverture
lun.–jeu. 11:00–22:00 ven. 11:00–23:00 sam. 10:00–00:00 dim. 10:00–22:00
Numéro de téléphone
(904) 551-0961
Site internet
http://jackson.sugarfactory.com/
Moyens de paiement
American Express, Discover, Mastercard, Visa
Dress code
Tenue d'affaires décontractée
Chef de cuisine
Anibal Rosales
Installations pour l'événement privé
Looking for the perfect place for your party. Look no further than the Sugar Factory for Bachelorette Parties, Sweet Sixteens, Quinceañeras, Baby Showers & more. You can contact our Events Department at jacksonvilleparties@sugarfactory.com. Take a moment to look over our Party Menu.
Contact pour l'événement privé
Dana Sugarman: (407) 270-7082

Endroit
4910 Big Island Drive, 32246-5302 Jacksonville, FL
Quartier
Baymeadows
Parking details
Stationnement public
Renseignements supplémentaires :
À emporter, Accès pour personnes à mobilité réduite, Bar complet, Bar/salon, Brunch le week-end, Cocktails, Vin

Avis de 841 client·e·s

Évaluation globale (notes et avis)

Seul·e·s les client·e·s qui ont déjà visité ce restaurant peuvent donner une note et soumettre des avis.

3.2

3,2 d'après les évaluations récentes

3,2Plats
3,5Service
3,5Atmosphère
2,8Rapport qualité-prix

Bruit • Dynamique

Apprécié pour

Jacksonville / Nord-est de la Floride
Parfait pour le brunch
Jacksonville / Nord-est de la Floride
Délicieux et bons pour les enfants
Jacksonville
Parfait pour le brunch
Jacksonville
Délicieux et bons pour les enfants

841 avis

M
Melissa
Jacksonville1 avis
1.0
Y est allé·e le il y a 6 jours
1. Global 1
2. Plats 1
3. Service 1
4. Atmosphère 1
We were not given any utensils to eat with. We had to ask for them. The waitress did not come around much to check on us. My son celebrated his bday and we requested them to sing to him, they did not. He was bummed when they sang to someone else, but told me it was okay and we could just leave. Honestly, the food was not great and in my opinion too overpriced. We ordered a specific drink and they didn’t bring the same one he ordered. To which my son didn’t mind, but that was a $41 drink. Food was not hot when it came out. 100% won’t be back.
Cet avis est-il utile ?
R
Ramona
Caroline du Sud2 avis
3.0
Y est allé·e le il y a 6 jours
1. Global 3
2. Plats 1
3. Service 5
4. Atmosphère 4
My overall experience was disappointing. Our server, Ava was great. The wait time and food quality was disappointing. We had reservations and there was literally only two tables that had guests, so it wasn’t like they were busy at all.
Cet avis est-il utile ?
J
Jeanette
Unspecified1 avis
2.0
Y est allé·e le 23 février 2025
1. Global 2
2. Plats 2
3. Service 2
4. Atmosphère 3
The restaurant was nearly empty, which is unusual for a Sugar Factory. It smelled good upon arriving, like hamburgers. The hostess was not very energetic or friendly, but she seated us after waiting 20 minutes. The server was nice enough, but informed us there was no ice, that the ice machine was not working. Then we found out there were no napkins. He told us to go in the bathroom and get some of the paper towels if we needed to. Brought a tray of utensils out after the food came (1 hour later) and had to pull from the communal tray to get your silverware. At every turn, we were told that they were "OUT" of this or that. For prices that we paid- this was not acceptable. SOMEONE in the company could have run across to the store and got bags of ice and napkins. Then the server just kept blaming the company, (which customers don't want to hear) and forgetting to bring requested items. Food was not up to par for the price. bland, rice under cooked. Spoke to manager. At the end of meal, ice was working again, but it was too late. When leaving, noticed there was litter around the bushes and entryway to restaurant. The manager was outside vaping and I just mentioned that the wakway was pretty littered and he said 'his staff don't pick up outside, the management company is supposed to do that, " while standing out there just vaping and staring at the sky. A leader would have taken 3 minutes while out there and cleaned it up. I now see why this place was empty on a Sunday. We will not be recommending or returning there again. ((Manager gave a 25% discount on the meals in the end.))
Cet avis est-il utile ?
OT
Utilisateur d'OpenTable
Fort Lauderdale1 avis
1.0
Y est allé·e le 23 février 2025
1. Global 1
2. Plats 1
3. Service 2
4. Atmosphère 2
They had no ice, no tequila, no lemons, no coke. Horrible service for the price.
Cet avis est-il utile ?
M
Maria
Jacksonville2 avis
3.0
Y est allé·e le 23 février 2025
1. Global 3
2. Plats 2
3. Service 2
4. Atmosphère 2
They were out of pretty much everything even toilet paper
Cet avis est-il utile ?
J
Joseph
Jacksonville1 avis
4.0
Y est allé·e le 22 février 2025
1. Global 4
2. Plats 5
3. Service 5
4. Atmosphère 4
Food was great! Service was great! Bathrooms and overall restaurant cleanliness was rough.
Cet avis est-il utile ?
A
Amanda
Las Vegas2 avis
3.0
Y est allé·e le 22 février 2025
1. Global 3
2. Plats 4
3. Service 2
4. Atmosphère 1
We were seated 15 min after our reservation time. The waiter was no where to be found most of the time, and there is a 3% mandatory surcharge on the bill. The food was great, service was terrible. The bathrooms were extremely unclean and actually filthy, not a good look for a restaurant. Going to the Sugar Factory is a novelty for my kids. We won’t go there regularly. Overpriced, and poor service.
Cet avis est-il utile ?
L
Lyndi
Jacksonville1 avis
1.0
Y est allé·e le 17 février 2025
1. Global 1
2. Plats 1
3. Service 1
4. Atmosphère 3
food was very mediocre and desserts were extremely stale.
Cet avis est-il utile ?
a
adrian
Jacksonville1 avis
2.0
Y est allé·e le 16 février 2025
1. Global 2
2. Plats 4
3. Service 1
4. Atmosphère 4
Overall we had a good experience due to it being a birthday event. We had to ask for silverware 3 times. They were out of the items we requested for our meals and desserts and they were out of sour cream for our fajitas. We ordered margaritas and were told the only tequila they had were top shelf and the only beer they had was bud light. My experience in Orlando was better!
Cet avis est-il utile ?
J
Juliet
Jacksonville1 avis
1.0
Y est allé·e le 16 février 2025
1. Global 1
2. Plats 1
3. Service 1
4. Atmosphère 1
So I went to Sugar factory as a date with my boyfriend. I reserve my table for 7 o’clock and when I got there, I waited like normally and then once they sell us down, we were waiting for 35 minutes to 45 minutes with no water and no waiter at all until one of the waiters came up to us and asked have you been taken care of? I said no and me and my boyfriend decided to just leave. Honestly, I’m very disappointed and the prices for everything was absolutely ridiculous. So yeah no. The decor was really nice and everything for the food prices the drink prices everything else no. This is really sad for me because I was looking forward for this.
Cet avis est-il utile ?

FAQ

Sugar Factory - Jacksonville propose des plats à emporter que vous pouvez commander en appelant le restaurant au (904) 551-0961.

Le restaurant Sugar Factory - Jacksonville est noté 3,2 étoiles par 841 clients OpenTable.

Oui, vous pouvez généralement réserver ce restaurant en choisissant la date, l'heure et le nombre de personnes sur OpenTable.

Effectuer une réservation

2 personnes

14 mars 2025

19:00

Réservé 22 fois aujourd'hui

Commande en livraison ou à emporter

Google Map pour Sugar Factory - Jacksonville

4910 Big Island Drive, 32246-5302 Jacksonville, FL

Salles

Informations supplémentaires

Quartier
Baymeadows
Heures d'ouverture
lun.–jeu. 11:00–22:00 ven. 11:00–23:00 sam. 10:00–00:00 dim. 10:00–22:00
Prix
De 31 $ à 50 $
Cuisine(s)
Américaine, Bar à cocktails, Dessert
Atmosphère
Élégant mais décontracté
Dress code
Tenue d'affaires décontractée
Parking details
Stationnement public
Moyens de paiement
American Express, Discover, Mastercard, Visa
Chef de cuisine
Anibal Rosales
Renseignements supplémentaires :
À emporter, Accès pour personnes à mobilité réduite, Bar complet, Bar/salon, Brunch le week-end, Cocktails, Vin

Site internet
http://jackson.sugarfactory.com/
Numéro de téléphone
(904) 551-0961
Installations pour l'événement privé
Looking for the perfect place for your party. Look no further than the Sugar Factory for Bachelorette Parties, Sweet Sixteens, Quinceañeras, Baby Showers & more. You can contact our Events Department at jacksonvilleparties@sugarfactory.com. Take a moment to look over our Party Menu.
Contact pour l'événement privé
Dana Sugarman: (407) 270-7082

Sugar Factory - Jacksonville

Effectuer une réservation

Commande en livraison ou à emporter

Privatisation de salle

Salles

Informations supplémentaires

Menu

Avis de 841 client·e·s

Évaluation globale (notes et avis)

Apprécié pour

FAQ

Sugar Factory - Jacksonville propose-t-il un service à emporter ou de livraison via OpenTable ?

Quelle est la note attribuée au restaurant Sugar Factory - Jacksonville ?

Sugar Factory - Jacksonville accepte-t-il actuellement les réservations ?

Effectuer une réservation

Commande en livraison ou à emporter

Salles

Informations supplémentaires