Sugar Factory - Detroit

2.7

2,7

2155 avis

De 31 $ à 50 $

Américaine

Effectuer une réservation

2 personnes

18 déc. 2024

19:00

Réservé 42 fois aujourd'hui

Parfait pour siroter des cocktails créatifs
Animé
Adapté aux occasions spéciales

Guests can expect a one of a kind dining experience at Sugar Factory, with over-the-top entrees, legendary desserts, and Sugar Factory’s famous, celebrity-endorsed smoking candy goblet drinks – plus, photo-worthy decor, and the brand’s signature retail store with floor-to-ceiling candy walls and hundreds of candy options.

Privatisation de salle

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Informations supplémentaires

Atmosphère
Décontracté
Prix
De 31 $ à 50 $
Cuisine(s)
Américaine, Dessert, Réservation de tables avec bouteilles
Heures d'ouverture
lun.–jeu. 11:00–23:00 ven., sam. 11:00–00:00
Numéro de téléphone
(947) 219-0700
Site internet
https://sf4.sugarfactory.com/detroit-mi
Dress code
Tenue de VIlle
Installations pour l'événement privé
Thank you for taking the time to review Sugar Factory! We strive to make Sugar Factory a happy and fun place for everyone. If you would like to discuss your experience further, please reference the location visited and email us directly at customerservice@SugarFactory.com We look forward to assisting you.
Contact pour l'événement privé
our Private Dining Coordinator: (947) 219-0700

Endroit
45 Monroe St., 48226 Detroit, MI
Quartier
Detroit
Parking details
Aucun
Renseignements supplémentaires :
Bar complet, Bar/salon, Bière, Brunch le week-end, Cocktails, Fin de soirée, Vin

Avis de 2 155 client·e·s

Évaluation globale (notes et avis)

Seul·e·s les client·e·s qui ont déjà visité ce restaurant peuvent donner une note et soumettre des avis.

2.7

2,7 d'après les évaluations récentes

2,8Plats
2,6Service
3,1Atmosphère
2,4Rapport qualité-prix

Bruit • Modéré

2 155 avis

L
Lisa
VIP
Detroit
23 avis
2.0
23 avis
Y est allé·e il y a 1 jour
1. Global 2
2. Plats 1
3. Service 3
4. Atmosphère 1
It was filthy and the food was gross. Not at all worth the visit. I won’t be back. The location in Chicago is so much better and even NY Times Square is decent by comparison. Don’t bother.
Cet avis est-il utile ?
O
Olivia
Houston
2 avis
1.0
2 avis
Y est allé·e le il y a 3 jours
1. Global 1
2. Plats 1
3. Service 2
4. Atmosphère 2
Out of a lot of items. Food was cold. Service was decent but great.
Cet avis est-il utile ?
R
Ronda
VIP
Detroit
4 avis
1.0
4 avis
Y est allé·e le il y a 4 jours
1. Global 1
2. Plats 2
3. Service 1
4. Atmosphère 2
HORRIBLE SERVICE. Food was cold and cooked wrong. Waited over 30 minutes for a waiter.
Cet avis est-il utile ?
L
Louis
Detroit
1 avis
2.0
1 avis
Y est allé·e le il y a 4 jours
1. Global 2
2. Plats 3
3. Service 2
4. Atmosphère 3
Long waits for food and drinks. After we put in our order, we never saw our waitress again. Had a 45-minute wait to get our bill. Food was incorrect and was a whole ordeal to get it corrected. Staff all get pulled to sing and dance for parties. But if a lot of parties are happening lead to others not getting to talk to their wait staff.
Cet avis est-il utile ?
A
Amanda
Baie de San Fra
6 avis
1.0
6 avis
Y est allé·e le il y a 4 jours
1. Global 1
2. Plats 1
3. Service 1
4. Atmosphère 5
This is the most unfortunate Sugar Factory we have ever been to. No one at our table enjoyed their food except for the burger. That was great. It was not at all busy and still the staff was extremely slow and all seemed very bothered by having to hussle or actually work. It was wild to watch every server and the bartender move slower than I have ever seen an entire staff move. There was no sense of urgency for anything what so ever. We sat at our table for 20 min with no one making eye contact, finally had to get up and get someone TWICE. And! We have to get our own drinks at the bar 3 times and also the bar tender discouraged us from ordering special drinks because they take too long to make. That is the literal WHOLE POINT of the Sugar Factories business. The bartender couldn’t even make a basic expresso martini in less that 20min , so I imagine she was right. And we ended up sending the martini back because it was awful. EEveryone at our table has been to several Sugar Factory locations many times before, however this Detroit location is not consistent with the brand and not up to par with the local businesses in the area downtown Detroit. What a let down. Management needs to hire and/or retrain employees. Or some staff needs to be let go. Lazy and bothered, are an understatement- motivation, ambition, and friendliness were absent. Oh- Every single glass was blatantly dirty and not wiped down, lipstick marks, etc. I can go on about more, but I think this makes the point.
Cet avis est-il utile ?
J
Justine
Detroit
1 avis
5.0
1 avis
Y est allé·e le il y a 4 jours
1. Global 5
2. Plats 5
3. Service 5
4. Atmosphère 5
Food was really good, staff was very pleasant. Pricey but it was worth the experience either way. Next time I may just go for the drinks since I can’t afford both. :P
Cet avis est-il utile ?
J
Julie
Detroit
1 avis
1.0
1 avis
Y est allé·e le il y a 7 jours
1. Global 1
2. Plats 3
3. Service 1
4. Atmosphère 2
The service was terrible. We were not given silverware or napkins. When we asked it took at least 10 minutes and we were brought plastic ware. One of meals came out 15 minutes after the rest. Then we ordered dessert for our daughter and it never came. Not to mention everything was over priced, like really overpriced. With the prices and the baked in gratuity and the awful service this was a terrible experience! There are way better options in the area!! Would never go there again!!!
Cet avis est-il utile ?
I
Irina
Toronto
1 avis
2.0
1 avis
Y est allé·e le 8 décembre 2024
1. Global 2
2. Plats 3
3. Service 1
4. Atmosphère 4
The place is very nice looking and the menu options sound very unique. We had a very unpleasant experience however due to poor service and customer service. I attended with my mom and my two kids. We had an open table reservation but they were about a half hour behind. Once seated, we then proceeded to wait well over 10 minutes before anyone came to take our order. An hour later, our food had still not arrived, yet the people around us all seemed to be getting their food. We did not order anything extraordinary, 2 burgers and a pasta. When we inquired about it we were just told it’s coming. I think the server forgot to ring our order in, or rang it in very late. My kids were very hungry and crying, and our experience was about two horrible hours. We did not get an apology or anything. Would not recommend unless you’re ready to wait forever. I did not even attempt to order desert because god knows how long that would have taken after. Very unfortunate, but I will never be back. The food was just meh also, but the price tag was high.
Cet avis est-il utile ?
S
Stephanie
Detroit
3 avis
2.0
3 avis
Y est allé·e le 8 décembre 2024
1. Global 2
2. Plats 4
3. Service 1
4. Atmosphère 3
Possibly the worst service I've ever received at any restaurant ever. We were seated exactly at our reservation time and were excited to try the Sugar Factory along with our 2 small kids. After 45 minutes we had to flag down another server and ask if we could please get our drinks (2 waters and a coke). Our waitress made zero effort to be friendly or even polite in any way. It was going to be the first time in my life I was going to leave a 5% tip (my husband and I ALWAYS tip 25%). I was fuming when I saw the mandatory 20% gratuity automatically added to the tip. It was just an overall bad experience and I recommend eating at any of the other amazing restaurants in Detroit. The Sugar Factory is not it.
Cet avis est-il utile ?
S
Sherra
VIP
Chicago
1 avis
1.0
1 avis
Y est allé·e le 7 décembre 2024
1. Global 1
2. Plats 2
3. Service 1
4. Atmosphère 2
Service was horrible and they had an automatic 20% gratuity added on. We barely saw our waitress and had to sit for almost 20mins before we saw her first. Food was not great and for a kids spot, they didn’t have a kids menu.
Cet avis est-il utile ?

FAQ

Le restaurant Sugar Factory - Detroit est noté 2,7 étoiles par 2155 clients OpenTable.

Oui, vous pouvez généralement réserver ce restaurant en choisissant la date, l'heure et le nombre de personnes sur OpenTable.

Effectuer une réservation

2 personnes

18 déc. 2024

19:00

Réservé 42 fois aujourd'hui

45 Monroe St., 48226 Detroit, MI

Informations supplémentaires

Quartier
Detroit
Heures d'ouverture
lun.–jeu. 11:00–23:00 ven., sam. 11:00–00:00
Prix
De 31 $ à 50 $
Cuisine(s)
Américaine, Dessert, Réservation de tables avec bouteilles
Atmosphère
Décontracté
Dress code
Tenue de VIlle
Parking details
Aucun
Renseignements supplémentaires :
Bar complet, Bar/salon, Bière, Brunch le week-end, Cocktails, Fin de soirée, Vin

Site internet
https://sf4.sugarfactory.com/detroit-mi
Numéro de téléphone
(947) 219-0700
Installations pour l'événement privé
Thank you for taking the time to review Sugar Factory! We strive to make Sugar Factory a happy and fun place for everyone. If you would like to discuss your experience further, please reference the location visited and email us directly at customerservice@SugarFactory.com We look forward to assisting you.
Contact pour l'événement privé
our Private Dining Coordinator: (947) 219-0700

Sugar Factory - Detroit

Effectuer une réservation

Privatisation de salle

Informations supplémentaires

Menu

Avis de 2 155 client·e·s

Évaluation globale (notes et avis)

FAQ

Quelle est la note attribuée au restaurant Sugar Factory - Detroit ?

Sugar Factory - Detroit accepte-t-il actuellement les réservations ?

Effectuer une réservation

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