Sugar Factory - Chicago River North

Avis sur le restaurant Sugar Factory - Chicago River North de personnes qui y ont mangé. Basés sur les notes récentes.

1. OT

   Utilisateur d'OpenTable

   Indiana1 avis

   3.0

   Y est allé·e il y a 1 jour

   1. Global 3
   2. Plats 3
   3. Service 3
   4. Atmosphère 3

   Food is decent. You're really going for the obnoxiously large desserts and the sugary goblet drinks. More of a novelty spot for kids.
   

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2. B

   Bri

   Chicago1 avis

   2.0

   Y est allé·e il y a 1 jour

   1. Global 2
   2. Plats 3
   3. Service 1
   4. Atmosphère 2

   Ridiculously overpriced. The bill includes a 20% tip for all customers. I feel like this led to poor service by the staff. If they know they are getting a good tip why would they strive to provide excellent service, right? The milkshakes were tasty but definitely not worth the price. I will never return.
   

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3. H

   Heather

   Detroit1 avis

   5.0

   Y est allé·e le il y a 3 jours

   1. Global 5
   2. Plats 3
   3. Service 5
   4. Atmosphère 4

   This place is obviously a niche. You know going in there are $45 drinks ($36 mocktails), what the menu looks like, etc. The food was decent considering the traditional American offerings. Not exceptional but good. Our 12 year old son was amused by the mocktail (totally worth the $36 due to the presentation by our amazing wait staff Victor (sp? Viktor?)! My husband enjoyed his cocktail as well. The ambience is fun and its engaging for kids. With all the “celebrity” endorsements it is a little like Planet Hollywood for kids (for anyone that is old enough to remember that). What made our might was the service. Everyone was warm, friendly, and kind. Victor and the young woman who took our photos (a service offered but mot required- the prints are $25 but also a token to remember the experience by) were incredibly kind and made our dinner outstanding. We are so appreciative of their kindness. If you go, ask for Victor’s section!
   

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4. T

   Tim

   Chicago1 avis

   2.0

   Y est allé·e le il y a 6 jours

   1. Global 2
   2. Plats 3
   3. Service 2
   4. Atmosphère 3

   If you decide to go here just be prepared for it to be a novelty. The food and drinks are ridiculously overpriced ($36 for one of the non alcoholic specialty drinks). We made a reservation for 6:00 and showed up 5 mins early but didn't get sat until 6:15. So with two kids hyped on a sugar factory experience, it was a bit much to handle by waiting that long. Then they add 20% to everything on the bill as well so just be prepared
   

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5. C

   Crystal

   Las Vegas3 avis

   2.0

   Y est allé·e le il y a 6 jours

   1. Global 2
   2. Plats 1
   3. Service 2
   4. Atmosphère 1

   We went to the sugar factory, to celebrate our granddaughter’s birthday in Chicago. She saw the rainbow brite dessert on line and was sold. The first strike was the 20% gratuity, the second was, the drinks and dessert was delivered and he brought the check! Third, Lots of little kids crying! Dishes being dropped, and not one employee was happy or smiling. Our margaritas were not flavorful and certainly did not have teramana tequila in em, as the menu said. It was speed rack tequila! I will not go back!
   

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6. OT

   Utilisateur d'OpenTable

   Chicago1 avis

   5.0

   Y est allé·e le il y a 6 jours

   1. Global 5
   2. Plats 5
   3. Service 5
   4. Atmosphère 5

   The environment was very fun .. the staff were wonderful and the food was amazing
   

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7. OT

   Utilisateur d'OpenTable

   Wisconsin4 avis

   5.0

   Y est allé·e le il y a 7 jours

   1. Global 5
   2. Plats 4
   3. Service 5
   4. Atmosphère 5

   It was definitely an experience we won’t forget. We enjoyed the food and atmosphere.
   

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8. OT

   Utilisateur d'OpenTable

   Raleigh2 avis

   1.0

   Y est allé·e le 20 mars 2025

   1. Global 1
   2. Plats 1
   3. Service 4
   4. Atmosphère 1

   The food was not great and definitely not worth the price. You’d be going to this JUST for the experience of having a huge overly sweet drink with dry ice. It’s cool to watch but the price…$$$$. We made a reservation but arrived 30 mins early. The restaurant was practically empty, that should’ve said something, but they wouldn’t seat us until it was our reservation time. There were only 4 tables that had customers! And waiting there is just annoying. A big portion of the candy bins were covered up with a photo background prop. Our server was nice and very patient with us. The menu had tons and tons of drinks but the print was so small you could barely see it, especially with the very dimmed lighting. Do yourself a favor and walk away from this place if you’re considering it. Buy yourself some dry ice, juice, your choice of alcohol and then throw some gummy candy in there. Voila! You’ll have the same type of drink, but ten times cheaper. Save your money.
   

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9. S

   Stacey

   Unspecified1 avis

   5.0

   Y est allé·e le 16 mars 2025

   1. Global 5
   2. Plats 5
   3. Service 5
   4. Atmosphère 5

   The drinks were absolutely beautiful, fun and delicious. Watermelon Pina Colada was so delicious ☺️ Will definitely stop there every time I’m in Chicago!! The atmosphere was so fun, a child’s birthday party was going on in another section and it was absolutely amazing and fun to see. Definitely a great place for birthdays (even for adults)!
   

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10. S

    Sabrina

    Chicago3 avis

    3.0

    Y est allé·e le 16 mars 2025

    1. Global 3
    2. Plats 2
    3. Service 3
    4. Atmosphère 3

    Service wasn't that great. Overrated. The furniture was ripped, which was not impressive. The fries were extremely salty. The sliders were super dry. They charged extra money on extremely small whiskey because it was made as an old fashion!!! and the worst of all, the waitress didn't acknowledge it was a BIRTHDAY celebration until after the 300.00 bill she gave us. They showed no enthusiasm with the birthday enhancement they offered. Definitely will not return to this location.
    

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