Southern Roots - Grand Hotel

Avis sur le restaurant Southern Roots - Grand Hotel de personnes qui y ont mangé. Basés sur les notes récentes.

1. D

   Debbie VIP

   Austin30 avis

   5.0

   Y est allé·e le il y a 2 jours

   1. Global 5
   2. Plats 5
   3. Service 5
   4. Atmosphère 5

   Beautiful place for watching the sun set over Mobile Bay. Our server, Jordan, was attentive and knowledgeable with good suggestions for dishes and wines. The Prosciutto and Burrata appetizer was amazing—freshly sliced prosciutto with burrata and arugula then topped with a white balsamic drizzle. Yummy! Entrees of Grouper with yellow tomato risotto and Rack of Lamb with orzo were both cooked to perfection. Always a treat to find a farm-to-table restaurant, and Southern Roots was certainly an enjoyable experience.
   

   Southern Roots - Grand HotelA répondu il y a 1 jour

   Dear Debbie, Thank you so much for your kind words! We're so glad you had a great experience, and I’ll be sure to share your compliments with Jordan—he’ll be thrilled to know he made your visit even more enjoyable. We’d love to welcome you back again soon for another beautiful evening by the bay and more delicious dishes to enjoy. Best Regards Susan
   

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2. M

   Matthew

   Cancun1 avis

   4.0

   Y est allé·e le il y a 2 jours

   1. Global 4
   2. Plats 5
   3. Service 3
   4. Atmosphère 4

   Our 7:00 pm reservation. There clearly was a problem at the bar. It took 30 minutes to get our pre dinner one beer and a vodka cocktail. Our waiter came back to apologize for the long wait. Clearly, scrambling to care for guests. However, our steak was to perfection.
   

   Southern Roots - Grand HotelA répondu il y a 2 jours

   Dear Matthew, Thank you for taking the time to share your experience with us. We truly appreciate your patience and understanding, especially regarding the delay at the bar. Please accept our sincerest apologies for the wait—it’s clear we fell short of the smooth experience we aim to provide, and we’re actively working with our team to ensure this doesn’t happen again. That said, we’re so glad to hear you enjoyed your steak and that it was cooked to perfection. Your kind words mean a lot to our kitchen team. We hope to have the chance to welcome you back soon and provide the seamless, enjoyable evening you deserve from start to finish. Warmest regards, Susan
   

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3. C

   Carrie VIP

   Mobile8 avis

   5.0

   Y est allé·e le 4 avril 2025

   1. Global 5
   2. Plats 5
   3. Service 5
   4. Atmosphère 5

   Wonderful ambience with great views of Mobile Bay! The food and the service are outstanding!!!
   

   Southern Roots - Grand HotelA répondu il y a 2 jours

   Dear Carrie, Thank you so much for your kind words! We’re thrilled to hear you enjoyed the ambience, the view of Mobile Bay, and that both the food and service stood out. It means a lot to our team. We can’t wait to welcome you back soon for another great experience! Warm regards, Susan
   

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4. S

   Sharon

   Est du Texas3 avis

   4.0

   Y est allé·e le 4 avril 2025

   1. Global 4
   2. Plats 5
   3. Service 5
   4. Atmosphère 4

   We had a superb meal, excellent service but the evening was dimished by the large group that stayed at least 4 hours and was rudely and obnoxiously loud. It did not make for a memorable anniversary dinner. I wish Management would have asked them to be respectful of others who had taken the time to dress up, spend extra money on a very elegant dinner. Eating outside would have matched their behavior much better. How disappointing! Our server made it tolerable.
   

   Southern Roots - Grand HotelA répondu il y a 2 jours

   Dear Sharon, Thank you for your honest feedback. We're so glad you enjoyed your meal and the excellent service from Lindsey—she truly goes above and beyond, and we’ll make sure she’s recognized for her care and attentiveness. We're very sorry that the loud group affected your special evening. We understand how frustrating that must have been, especially on your anniversary, and we appreciate you bringing it to our attention. We’ll be taking steps to better manage situations like this moving forward. Best Regards, Susan
   

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5. M

   Mark

   Orlando2 avis

   5.0

   Y est allé·e le 2 avril 2025

   1. Global 5
   2. Plats 5
   3. Service 5
   4. Atmosphère 5

   Service was excellent, food delicious and ambience very inviting. It was our anniversary and a special dish was brought out for our dining pleasure
   

   Southern Roots - Grand HotelA répondu il y a 2 jours

   Hi Mark, Thank you for celebrating your anniversary with us! We’re delighted to hear you had a memorable evening. It was our pleasure to make it special for you. We hope to welcome you back for more wonderful moments in the future! Warm regards, Susan
   

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6. T

   Ted VIP

   Louisiane21 avis

   5.0

   Y est allé·e le 15 mars 2025

   1. Global 5
   2. Plats 5
   3. Service 5
   4. Atmosphère 4

   Excellent first time experience. Local seafood was perfect especially fresh oysters, seared tuna appetizer, and black squid ink pasta with crabmeat. Wonderful fresh and homemade cocktails as well.
   

   Southern Roots - Grand HotelA répondu le 16 mars 2025

   Dear Ted Thank you so much for taking the time to share your experience with us! We’re thrilled to hear that your first visit was excellent and that you enjoyed our local seafood offerings and our homemade cocktails. It’s wonderful to know you loved them as much as we do. Your kind words mean a lot to our team, and we can’t wait to welcome you back for another delightful meal! Warm regards, Susan M
   

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7. J

   Jeff

   San Antonio1 avis

   5.0

   Y est allé·e le 3 mars 2025

   1. Global 5
   2. Plats 5
   3. Service 5
   4. Atmosphère 5

   This is a high-end dining experience. But in my opinion, you are rewarded for what you pay for. It was our second time to dine here in the past year and we were not disappointed on our return trip. The menu and specials are all excellent choices, the service and atmosphere are great for a romantic dinner or an intimate dinner with a few other friends. The service has always been great with the waiters seeming to know the dishes and how they are prepared as well as the chef. You can't find the unique atmosphere and views of The Grand or Southern Roots anywhere else. You'll want this restaurant on your list of places to experience.
   

   Southern Roots - Grand HotelA répondu le 7 mars 2025

   Dear Jeff, Thank you for your wonderful review! We’re thrilled to hear that your second visit to Southern Roots was just as delightful as the first. We're glad Dallas provided great recommendations and that you enjoyed the salmon special. We appreciate your kind words about our atmosphere and service, and we can't wait to welcome you back for another memorable dining experience! Warm regards, Susan M
   

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8. T

   Ty

   Mississippi4 avis

   4.0

   Y est allé·e le 16 février 2025

   1. Global 4
   2. Plats 4
   3. Service 5
   4. Atmosphère 5

   Went for Valentine's Dinner. Good experience. Included the seafood spread for app, tuna tartar, beef wellington, and desserts. 8.5/10
   

   Southern Roots - Grand HotelA répondu le 27 février 2025

   Hi Ty, We're thrilled to hear that you enjoyed your Valentine's dinner at Southern Roots - Grand Hotel! It's wonderful to know that our seafood spread, tuna tartar, beef wellington, and desserts met your expectations. We look forward to welcoming you back soon for another great meal. Thank you for the high rating! Susan M
   

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9. S

   Susan VIP

   Key West1 avis

   3.0

   Y est allé·e le 14 février 2025

   1. Global 3
   2. Plats 3
   3. Service 5
   4. Atmosphère 5

   Beautiful restaurant with great service. Our food was okay—husband’s salad was drowning in dressing and my mushroom risotto was too salty. I had the crab/corn chowder and it was delicious and my husband’s tenderloin was very good. We will give this restaurant another try for sure just ask for less dressing and salt.
   

   Southern Roots - Grand HotelA répondu le 23 février 2025

   Dear Susan, Thank you for taking the time to share your experience with us. We're thrilled to hear you enjoyed the ambiance and found our service to be great! It’s wonderful to know that the crab/corn chowder and your husband's tenderloin met your expectations. We apologize for the issues you faced with the salad and mushroom risotto. Your feedback is invaluable, and we’ll certainly address these concerns with our kitchen team to ensure a better experience on your next visit. We look forward to welcoming you back and appreciate your willingness to give us another try. Please don’t hesitate to let us know your preferences regarding dressing and seasoning, and we’ll be sure to accommodate you. Warm regards, Susan Margaretha
   

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10. L

    Lisa VIP

    Louisiane9 avis

    5.0

    Y est allé·e le 14 février 2025

    1. Global 5
    2. Plats 5
    3. Service 5
    4. Atmosphère 5

    Beautiful and delicious restaurant—such a lovely setting. Service was flawless, food was wonderful. A great experience.
    

    Southern Roots - Grand HotelA répondu le 23 février 2025

    Thank you so much for your kind words! We’re thrilled to hear that you enjoyed the beautiful setting and had a wonderful dining experience. Lavar will be delighted to know he made a positive impression on you. We can’t wait to welcome you back for another fabulous meal! Warm regards, Susan Margaretha
    

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