Slow & Easy

Avis sur le restaurant Slow & Easy de personnes qui y ont mangé. Basés sur les notes récentes.

1. T

   Tanya

   Manchester1 avis

   3.0

   Y est allé·e le 30 mars 2025

   1. Global 3
   2. Plats 4
   3. Service 3
   4. Atmosphère 3

   We had all ate our starters before my youngs sons starter came out then they forgot about his main meal we had all eaten again and 10mins after he got his food then it took a while for puddings it wasn’t busy and lots of waiting so non of us ate together bcz my son was left out from starter and main meal
   

   Slow & EasyA répondu il y a 2 jours

   Hi Tanya, Many thanks for your review. Can we just jog your memory please, the date you visited us was infact Mothers Day. Every single table was occupied and we had our online till system go down half way through service as did alot of Punch till systems on the day. The Landlady came over to you and offered apologies and explained the situation and you and your family understood the situation, as did a couple of other tables who some have left lovely reviews for us. We gave you a complimentary round of drinks for the inconvenience and apologised several times. We appreciate every review but do like facts stated when there was clearly an issue which we resolved. We hope you visit again so that we can actually show that these problems dont happen normally.
   

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2. S

   Siobhan

   Birmingham1 avis

   5.0

   Y est allé·e le 30 mars 2025

   1. Global 5
   2. Plats 5
   3. Service 5
   4. Atmosphère 4

   Waitress was very polite and attentive. She responded to all requests in a timely manner.
   

   Slow & EasyA répondu il y a 2 jours

   Many thanks for your review, we really hope you decide to visit again soon
   

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3. A

   Ayman

   Cheshire1 avis

   5.0

   Y est allé·e le 29 mars 2025

   1. Global 5
   2. Plats 5
   3. Service 5
   4. Atmosphère 5

   Great meal lovely service by the team and great value for money would definitely recommend
   

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4. D

   Diane

   Liverpool1 avis

   5.0

   Y est allé·e le 15 février 2025

   1. Global 5
   2. Plats 5
   3. Service 5
   4. Atmosphère 5

   Good food at reasonable prices. Wide selection of beers. Very helpful and friendly team. Hoping to be back soon.
   

   Slow & EasyA répondu le 20 février 2025

   Many thanks for your lovely review, we really hope to welcome you back to The Slow very very soon
   

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5. M

   Michelle

   Cheshire1 avis

   5.0

   Y est allé·e le 1 février 2025

   1. Global 5
   2. Plats 5
   3. Service 5
   4. Atmosphère 5

   Great service and lovely food. Staff were really nice and friendly. Will definitely be back again
   

   Slow & EasyA répondu le 7 février 2025

   Many thanks for your review, our staff are a real credit to us and we are glad you experienced how friendly they are. We hope to see you again soon.
   

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6. J

   Julia

   Manchester1 avis

   4.0

   Y est allé·e le 25 décembre 2024

   1. Global 4
   2. Plats 4
   3. Service 5
   4. Atmosphère 4

   We had a lovely time on Christmas Day the food was nice and the staff we’re extremely polite and helpful.
   

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7. E

   Elaine

   Londres1 avis

   1.0

   Y est allé·e le 18 décembre 2024

   1. Global 1
   2. Plats 1
   3. Service 2
   4. Atmosphère 1

   I pre booked a Christmas meal for my family with 18 guests on a Wednesday evening. Firstly, I would like to point out our complaint is not with the young lady waiting on that evening as she did her best considering it was her first night and on her own. The pubs poor and lack of management for preparing for the evening resulted in our actual meals and experience being poorly executed. Considering all our meals were pre ordered and the pub not being overly busy we were annoyed the meals came out slowly and disjointed with long waits in between some of our party getting their meals. Some guests' meals were served with just part of the meal therefore left waiting quite a while before the rest of their meal was served. The quality of most of their meals was questionable with food being tough and overcooked or bits missing.. We made sure we mentioned the problems at the time to the girl serving us, to which she tried her best to resolve. For a party of 18 for a pre booked/ordered Christmas meal I would have expected at least 2 staff serving our table and the chef to know exactly what we had ordered and be familiar with the menu. My sister went to find the manager to make them aware of our concerns and she was told they would discount our bill accordingly. When I went to the bar to sort out and pay the bill the manager had yet to put all our food order on the system which I found unprofessional considering the pub already had the order over a week before. We didn't have confusion of adding drinks to the bill as we all paid for our drinks at the bar throughout the evening. Therefore, it should have been a simple task of paying for the overall food bill with the discount. Due to the confusion and delay of waiting for the bill to be sorted and then having to remind the manager after I'd paid that she hadn't taken off my pre paid deposit , I forgot to mention the discount she had agreed with my sister. So we didn't end up having any discount.
   

   Slow & EasyA répondu le 7 janvier 2025

   Many thanks for your review. Our normal waitress called in sick suddenly due to being sick on her way to work and a stand in waitress helped out for the evening. As you can imagine a large table on a stand in shift is not ideal but an hour before you were due to arrive we had no alternative. The manager on duty actually had a fall when your party were dining and broke her ankle. She was sitting near to the toilets awaiting an ambulance, we did advise the party of this and apologised. Your bill would of been ready for payment if this hadnt of happened. Another manager came in suddenly to try and help out and obviously walked into problems and a staff accident. A discount of cash has been given to your party and I dont understand why you say you havent received anything.
   

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8. M

   Marlene

   Cheshire1 avis

   1.0

   Y est allé·e le 11 décembre 2024

   1. Global 1
   2. Plats 1
   3. Service 4
   4. Atmosphère 1

   The booking was cancelled due to your establishment having kitchen issues that day, could have rebooked for the evening, but that was not convenient. The girl who phoned to inform me that the booking had to be cancelled was very pleasant and apologetic. Was offered a free bottle of wine if i booked again. I dont drink so this isnt of much use to me. Therefore, i dont know when or if i shall be booking again in the future.
   

   Slow & EasyA répondu le 7 janvier 2025

   Hi Marlene, Many thanks for your review. We had a power failure when your booking was made and found the need to contact you to cancel and stop a wasted journey by yourself. We offered you a complimentary bottle of wine as a gesture of good will, we didnt know that you are a non drinker and you never advised this to us or we would of offered some other alternative. I think we did everything possible on the day in question due to power failure which was out of our control and advised you in a timely manner and offered compensation. The kitchen was back up and running as soon as humanly possible. We hope you choose to book with us again so that we can prove we are a 5 star restaurant not
   

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9. J

   Jade

   Cheshire1 avis

   5.0

   Y est allé·e le 8 décembre 2024

   1. Global 5
   2. Plats 5
   3. Service 5
   4. Atmosphère 5

   Really nice Sunday roast will definitely be back to try different meals off the menu ☺️
   

   Slow & EasyA répondu le 20 février 2025

   Many thanks for your lovely review, our waitresses and staff are a credit to us and we will pass on your praise. We hope to see you again soon
   

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10. R

    Rhian

    Cheshire1 avis

    5.0

    Y est allé·e le 8 décembre 2024

    1. Global 5
    2. Plats 5
    3. Service 5
    4. Atmosphère 5

    It is a wonderful place, fantastic food and very reasonable price drinks. Have been previously, recommended to friends and will definitely be back.
    

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