Prime 54

Avis sur le restaurant Prime 54 de personnes qui y ont mangé. Basés sur les notes récentes.

1. E

   Erik

   Chicago2 avis

   3.0

   Y est allé·e le il y a 3 jours

   1. Global 3
   2. Plats 4
   3. Service 4
   4. Atmosphère 2

   The steaks and fries were very good. The octupus appetizer was very average as was the lobster macaroni. The choclate cake for dessert was very dry. I waited way too long for my two cocktails, and I had to flag down the waitress for my drink, she did not check on us. Overall for a $ 340 meal with two people dining, this was NOT a great experience, and I would not go back. The steakhouses we regularly frequent in Chicago have way better ambience, service and food overall. I was not too impressed, and overall disappointed with the dining experience.
   

   Prime 54A répondu il y a 2 jours

   Dear Erik, Thank you for sharing your feedback. We're pleased to hear that you enjoyed the steaks and fries. However, we sincerely apologize for not meeting your expectations with the octopus appetizer, lobster macaroni, and chocolate cake. We also regret the delay in your cocktails and the lack of attention from your server. We take your comments seriously and will address these issues with our team to ensure a better experience in the future. We appreciate you giving us the opportunity to serve you, and we hope to improve in all areas to provide a more exceptional experience. Best regards Emily Guest experience team
   

   Cet avis est-il utile ?

2. L

   Lynda

   Charlotte5 avis

   5.0

   Y est allé·e le il y a 5 jours

   1. Global 5
   2. Plats 5
   3. Service 5
   4. Atmosphère 5

   Our anniversary was absolutely wonderful there! The waitress we had was so sweet. She did everything and beyond to make it wonderful for us. I would highly recommend it to anyone who ever plans to go to Miami. Thank you for such great service!!!
   

   • 

   Prime 54A répondu il y a 4 jours

   Dear Lynda, Thank you so much for your amazing review. We're beyond delighted to hear that your anniversary celebration was such a wonderful experience with us. We’re incredibly proud of our team, and it’s so rewarding to hear they made you feel like first class. We’re honored to have been part of your special day, and we can’t wait to welcome you back on your next visit. Best regards. Natalie Guest experience team
   

   Cet avis est-il utile ?

3. J

   Josh

   Unspecified1 avis

   5.0

   Y est allé·e le il y a 6 jours

   1. Global 5
   2. Plats 5
   3. Service 5
   4. Atmosphère 5

   Prompt service, excellent menu, and amazing drinks. I have nothing bad to say.
   

   Prime 54A répondu il y a 5 jours

   Dear Josh, Thank you for sharing your fantastic feedback. We are thrilled to hear that you enjoyed our prompt service, excellent menu, and amazing drinks. Knowing that we met your expectations and left you with nothing bad to say truly means the world to us. Your kind words inspire our team to continue delivering outstanding experiences. We can’t wait to welcome you back for another exceptional visit! Regards, Andy Guest Experience Team.
   

   Cet avis est-il utile ?

4. J

   James VIP

   Toledo1 avis

   1.0

   Y est allé·e le il y a 6 jours

   1. Global 1
   2. Plats 3
   3. Service 1
   4. Atmosphère 1

   The server was inattentive and the steak was served cold. Avoid at all costs.
   

   Prime 54A répondu il y a 5 jours

   Dear James, We sincerely apologize for the bad experience you encountered during your visit. This falls short of our usual standards, and we deeply regret that your experience was not up to expectations. Your feedback has been shared with our team to ensure improvements are made. We’d appreciate the chance to welcome you back and provide the exceptional dining experience you deserve. Please feel free to contact us directly to discuss your experience further. Regards, Andy Guest Experience Team.
   

   Cet avis est-il utile ?

5. K

   Kathleen VIP

   Grand Boston13 avis

   5.0

   Y est allé·e le il y a 7 jours

   1. Global 5
   2. Plats 5
   3. Service 5
   4. Atmosphère 5

   Carlos was so attentive and offered some amazing options for us. We are so glad to have sat in his section.
   

   Prime 54A répondu il y a 6 jours

   Dear Kathleen, Thank you for your fantastic feedback. We are thrilled to hear about your wonderful experience at Prime 54 and that Carlos made such a positive impression with his attentive service and excellent recommendations. Your kind words motivate our team to continue delivering exceptional dining experiences. We will be sure to share your appreciation with Carlos. We look forward to welcoming you back for another memorable meal soon. Kind regards, Matthew Guest Experience Team
   

   Cet avis est-il utile ?

6. DH

   DavidH

   Louisiane2 avis

   5.0

   Y est allé·e le 15 mars 2025

   1. Global 5
   2. Plats 5
   3. Service 5
   4. Atmosphère 5

   Our expectations were more than met with entire staff, food, service, and ambiance. Well worth the price point!
   

   Prime 54A répondu le 16 mars 2025

   Dear David, Thank you so much for your kind words! We're thrilled to hear that your experience exceeded expectations. Our team works hard to provide exceptional food, service, and ambiance, so it's wonderful to know that it made such a positive impression. We truly appreciate your feedback and are grateful for your support. We look forward to welcoming you back soon! Regards, Andy Guest Experience Team.
   

   Cet avis est-il utile ?

7. M

   Maurice

   New York1 avis

   5.0

   Y est allé·e le 10 mars 2025

   1. Global 5
   2. Plats 5
   3. Service 5
   4. Atmosphère 5

   Amazing food loved it!!!! Would definitely recommend to others
   

   Prime 54A répondu le 12 mars 2025

   Dear Mark, Thank you so much for your fantastic review. We're thrilled to hear that you loved our food. We can't wait to welcome you back for another delightful meal. Best regards Natalie Guest experience team
   

   Cet avis est-il utile ?

8. K

   Kevin VIP

   Houston6 avis

   4.0

   Y est allé·e le 5 mars 2025

   1. Global 4
   2. Plats 4
   3. Service 3
   4. Atmosphère 3

   Our reservation was cancelled and we were not given a table. We had to eat at the bar.
   

   Prime 54A répondu le 16 mars 2025

   Dear Kevin, We sincerely apologize for the inconvenience you faced due to the cancellation of your reservation and the lack of a proper table. Having to dine at the bar is not the experience we aim to provide our guests, and we deeply regret falling short of your expectations. We are reviewing this matter to understand what went wrong and to ensure it doesn’t happen again. Your feedback is invaluable, and we hope you’ll give us the opportunity to host you again in the future with the quality of service you deserve. Regards, Andy Guest Experience Team.
   

   Cet avis est-il utile ?

9. R

   Rick VIP

   Washington6 avis

   4.0

   Y est allé·e le 5 mars 2025

   1. Global 4
   2. Plats 3
   3. Service 4
   4. Atmosphère 5

   Server was great… but the kitchen was VERY VERY slow. Steaks were pretty mediocre to be honest
   

   Prime 54A répondu le 11 mars 2025

   Dear Rick, We are delighted to hear that you enjoyed the service and ambiance, but we regret that your experience with the kitchen was not as seamless as it should have been. Your feedback regarding the timing of your meal and the quality of the steaks is important, and we will share it with our culinary team to ensure improvements are made. We appreciate your visit and hope to have the opportunity to provide you with a more exceptional dining experience in the future. Sincerely, Guest Experience Team
   

   Cet avis est-il utile ?

10. R

    Riccardo VIP

    Grand Boston2 avis

    1.0

    Y est allé·e le 5 mars 2025

    1. Global 1
    2. Plats 4
    3. Service 1
    4. Atmosphère 3

    We don’t mind spending $1200 on dinner for four, but at the least you should be made to feel welcome. We were kept waiting thirty minutes past our reservation time, the staff rushed us and never took the time to listen to our full orders, and the chateaubriand for two was four “toast-thin” slices of cooked filet: no reduction, no veal Demi-glaze….it was in no way a true dish. Wine service was disappointing, management was poor. We canceled our other restaurant reservations in the Fontainebleau, not willing to patronize anymore of their establishments when we are made to feel like we are inanimate objects.
    

    Prime 54A répondu le 7 mars 2025

    Dear Riccardo, Thank you for taking the time to share your experience. We sincerely regret to hear that your visit did not meet expectations, particularly regarding the service and the quality of your meal. It is disappointing to learn that you did not feel welcomed and that your reservation delay, rushed service, and wine experience detracted from your evening. This is not the level of hospitality we strive to provide, and we apologize for any frustration this caused. Your feedback will be shared with our team to ensure these concerns are properly addressed. We truly appreciate your perspective and regret that we did not have the opportunity to provide you with the experience you deserved. Sincerely, Guest Experience Team Fontainebleau Miami Beach
    

    Cet avis est-il utile ?