Y est allé·e le 31 mars 2024
- Global 1
- Plats 3
- Service 1
- Atmosphère 4
Service yesterday was quite sad so it is my assumption that they were understaffed. Told we could sit wherever, totally fine. A girl who I assume was a hostess would drop off waters then run away. It’s not like “ hey, just so you are aware we are under staffed, your server will get to you shortly sorry for any wait times” so like 10 minutes later we get a server we decided to order everything then because looking at the people across from us they were facing the same wait time. Food came before the drinks did, and the fries didn’t come with a condiment so we asked the hostess grabbed us one but like instead of just placing it on the table shoved it right into the fries.. thought it was weird for her to think I will take what my hands just touched and place it into their food I would be okay just placed on the table. I saw a male manager honestly doing the most on the floor so props to him keeping things going! But the table right beside us I think waited 20 Minutes for a server, but instead our server looked at them said I will go find you a server then walked to the bar then picked up her drink and laughed with another girl and checked her phone.. the couple next to us I believe also saw this and just left visually seeing that she could have taken an order from them then found
Someone to take over. The food quality wasn’t that great, we normally get the same thing each time we go and it’s had always been the same quality this time it was very sad, server when coming to take our payment was just in a carefree mood. The place wasn’t very busy, but I can understand being for staffed.. but this was servers hostesses who just could care less type of day. Sorry to the supervisor who had to pick up their slack. Next time hopefully it’s back to normal!
National on 17thA répondu le 2 avril 2024Thank you for your feedback on your recent visit. I'm truly sorry to hear about the issues you experienced with our service and food quality. I'd greatly appreciate the chance to learn more about your visit and address these concerns directly. Please email me at bgoldenberg@ntnl.ca , so I can work to ensure your next experience with us reflects the high standards we aim for.
