Y est allé·e il y a 1 jour
- Global 2
- Plats 4
- Service 3
- Atmosphère 4
This was my fourth time coming to Kona grill. I left a review last year about my Valentines experience, and made another reservation this year giving them the benefit of the doubt. My reservation was at 7:30, and when I arrived I was told it would be a wait. We were not seated until 8:15. I don’t understand the point of making a reservation, if you still have to wait 45 minutes to be seated. They were also reservation only for Valentine’s day. If you’re reservation only why is it still a 45 minute wait? After waiting 45 minutes for our table, we didn’t receive our food until 9:15, when we arrived to the restaurant at 7:30. We were told that our order, along with 2 other tables got lost and somehow mixed up. Every time I have been to Kona Grill the servers were great. In this case, Rex was very attentive and apologetic for everything going on, even though it was out of his control. Unfortunately I don’t think I could come back again. If only the rest of the restaurant and its service could line up with the greatness of the servers.