Kona Grill - Desert Ridge

3.8

3,8

528 avis

30 $ ou moins

Américaine contemporaine

Effectuer une réservation

2 personnes

17 févr. 2025

19:00

Réservé 12 fois aujourd'hui

Des expériences sont disponibles.

Parfait pour le happy hour
Animé
Parfait pour manger en plein air

Kona Grill is a classic American Grill with great steak and seafood - complemented by the best choice of sushi and margaritas at any grill in America. Kona Grill features a global menu of contemporary American favorites, award-winning sushi, and specialty craft cocktails in a polished, casual atmosphere. From brunch & lunch to dinner & happy hour, the restaurant offers a range of freshly prepared dishes from the grill, seasonal menu items and fan-favorite dishes across all dayparts. Kona Grill offers both indoor and outdoor patio dining at all its locations, $3, $6, $9 happy hour offered weekdays & NEW weekend brunch, guided by a passion for quality food and exceptional service.

Informations supplémentaires

Atmosphère
Décontracté
Prix
30 $ ou moins
Cuisine(s)
Américaine contemporaine, Sushi, Steak
Heures d'ouverture
Brunch sam., dim. 10:00–14:00 Déjeuner lun.–ven. 11:00–14:00 Dîner lun.–jeu., dim. 14:00–23:00 ven., sam. 14:00–00:00
Numéro de téléphone
(480) 507-4121
Site internet
http://www.konagrill.com/
Moyens de paiement
American Express, Discover, Mastercard, Visa
Dress code
Tenue d'affaires décontractée

Endroit
21001 N Tatum Blvd suite 4, 85050 Phoenix, AZ
Quartier
Desert Ridge
Parking details
Aucun
Renseignements supplémentaires :
Bar complet, Bière, Cocktails, Droit de bouchon, Options sans gluten, Vin

Expériences

Taste of Kona: 3-Course Prix Fixe Menu
39,00 $US par personne
Plusieurs dates disponibles
Indulge in a STEAK NIGHT at America’s Grill for only $39 per person! Whether you are dining with us before the big game, a night at the theater, or before a movie, the following can be served within 60 minutes. Steak Night Includes Steak, Salad, Dessert, and 1 Glass of Wine for $39. Available every night from 2PM – Close. *Offer may vary by location. Not valid on 5/12*
Sushi Sundays at Kona Grill
Plusieurs dates disponibles
Sundays just got a whole lot tastier! Introducing Sushi Sundays at Kona Grill, where you can indulge in ALL-YOU-CAN-EAT Traditional Sushi Rolls starting at just $39 for adults & $19 for kids, including soup and salad. Upgrade your experience to Specialty Rolls or Nigiri for just $10 more. Restrictions: Reservations required. Dine-in only. No sharing. 90 minute maximum. Guests may order 2 rolls on first order and after that 1 roll per order. Cannot be combined with any other offer or promotion.

Avis de 528 client·e·s

Évaluation globale (notes et avis)

Seul·e·s les client·e·s qui ont déjà visité ce restaurant peuvent donner une note et soumettre des avis.

3.8

3,8 d'après les évaluations récentes

3,9Plats
4,1Service
3,9Atmosphère
3,5Rapport qualité-prix

Bruit • Modéré

528 avis

C
Christopher
Phoenix
1 avis
1.0
1 avis
Y est allé·e il y a 1 jour
1. Global 1
2. Plats 4
3. Service 1
4. Atmosphère 4
After waiting 35 mins after being sat at our table the waitress comes over with one of the managers and asks if we had been helped. Odd question as we are sitting there at your assigned table and no food no drinks no napkins no nothing. After telling her no the manager said he will comp a drink or appetizer for the wait. Cool we thought. The waitress took our order and within 10ins the appetizers were delivered. However. No silverware nor plates nor napkins came along with them. Just dumped on the table and she left. We waited 10 mins to flag another employer down for her to bring us these items. Our waitress shows back up and keep in mind we have now been seated for about 45 mins and she asks if we are ready to order. Um we did when you took our drink and appetizer order and reminded her. She said oh let me go check the kitchen. Never seen here again and after another 15 mins of waiting we flagged down a very nice manager who was apologetic and said will make it right. Well we waited another 10 mins and decided to call it quits with this experience. The manager said we didn't have to pay and apologized. We were there 1hour and 40 mins and it was not a good experience at all. Sorry this was how my 1st time at your restaurant played out. I had better hopes for a good meal and company.
Kona Grill - Desert RidgeA répondu aujourd'hui
Thanks for the feedback, Christopher. We're sorry to hear about your experience at Kona Grill - Desert Ridge. We pride ourselves on our service and it's clear we fell short during your visit. We understand your frustration about the missing items and we sincerely apologize for the inconvenience. We're committed to improving our service and your experience. We hope you'll give us another chance to make it right. Best regards, The Management Team
Cet avis est-il utile ?
m
mike
New York
5 avis
1.0
5 avis
Y est allé·e il y a 1 jour
1. Global 1
2. Plats 4
3. Service 1
4. Atmosphère 5
Sometimes it just doesn’t work that well. To be kind I’m not sure servers are trained very well before working tables.
Kona Grill - Desert RidgeA répondu il y a 1 jour
Hey Mike, we're really sorry to hear about your experience at Kona Grill - Desert Ridge. We always aim to deliver a great experience, and we regret that we missed the mark during your visit. We take your feedback seriously and will address this with our team to ensure we improve our service training. We hope you'll give us another chance to impress you with our service. Thanks for your feedback. The Management Team
Cet avis est-il utile ?
S
Sebastian
Phoenix
1 avis
2.0
1 avis
Y est allé·e le il y a 2 jours
1. Global 2
2. Plats 3
3. Service 2
4. Atmosphère 4
Had an 8:30 reservation for Valentine's place was packed but that was expected. Seated to our table in 10 minutes no biggie again it's Valentine's. Was seated on the back patio it was warmed out there a little chilly though. A bar tender kind of greeted us he got us drinks to start from there it took us about 10-15 minutes to order after we sat down. Problem is we did not get our food until 9:35 and 9:45. We however were given free fried calamari which was nice after about 45 minutes of waiting. I got the steak with shrimp and it was okay but it was not worth the price. My girlfriend got some sort of spicy sushi it was okay again not the quality either of us expected for a tab of almost $100. Food was okay but over priced definitely inflated for Valentine's but waiting close to 2 hours for our food not what we were expecting service could have been much better.
Kona Grill - Desert RidgeA répondu il y a 1 jour
Hi Sebastian, We're sorry to hear about your experience at Kona Grill - Desert Ridge on Valentine's Day. We understand how important special occasions are and we regret that we fell short in providing the prompt service and quality food that we strive for. Your feedback about the wait time and food quality is valuable and we'll definitely take it into consideration. We appreciate your understanding and hope that we can learn from this experience to improve our overall service.
Cet avis est-il utile ?
V
Victoria
Unspecified
1 avis
2.0
1 avis
Y est allé·e le il y a 2 jours
1. Global 2
2. Plats 2
3. Service 2
4. Atmosphère 3
We waited over an hour and a half for our food! A table next to us waited over two hours. Overall this food place wasn’t very good
Kona Grill - Desert RidgeA répondu il y a 1 jour
Thanks for the review, Victoria. We're really sorry to hear about your experience. We understand how frustrating it can be to wait for your meal, especially when you're expecting a good one. We appreciate your feedback and will use it to make improvements. We hope you'll give us another chance to impress you in the future. Best, Kona Grill - Desert Ridge Management Team
Cet avis est-il utile ?
T
Terrie
Baie de San Fra
1 avis
1.0
1 avis
Y est allé·e le il y a 2 jours
1. Global 1
2. Plats 1
3. Service 1
4. Atmosphère 1
We had a reservation for 730. At 8 o’clock we still had not been seated. The hostess informed me that reservations are not seated first. Why make a reservation if it’s not going to be honored? Once we were seated we learned that once we placed our order, it would be another hour to receive it. We left. We went next door where we seated quickly and were served a wonderful 3 course meal.
Kona Grill - Desert RidgeA répondu il y a 2 jours
Hi Terrie, We're truly sorry to hear about your experience at Kona Grill - Desert Ridge. We understand how frustrating it can be to wait for a table, especially when you have a reservation. We always strive to provide the best service to our guests, and it's clear we fell short during your visit. We appreciate your patience and understanding, and we're glad to hear that you enjoyed your meal once you were seated. Your feedback is invaluable to us and we'll certainly use it to improve our service. We hope you'll give us another chance to serve you better in the future. Best regards, The Management Team
Cet avis est-il utile ?
A
Annie
Phoenix
1 avis
1.0
1 avis
Y est allé·e le il y a 2 jours
1. Global 1
2. Plats 1
3. Service 1
4. Atmosphère 1
Had a reservation at 7:30. We weren’t seated til about 8:30. When we were seated we were told that it would be another 1.5-2hr wait for our food to come out once we ordered.
Kona Grill - Desert RidgeA répondu il y a 1 jour
Thanks for the review, Annie. We're sorry to hear about your wait time. We understand how frustrating it can be to wait for your food even when you have a reservation. We assure you that it was not our intention to keep you waiting. We appreciate your patience and understand that it affected your dining experience. We hope you'll give us another chance to serve you better. Your feedback is important to us and we hope to serve you again soon. Best regards, The Management Team
Cet avis est-il utile ?
J
Janet
Phoenix
2 avis
1.0
2 avis
Y est allé·e le il y a 2 jours
1. Global 1
2. Plats 1
3. Service 1
4. Atmosphère 1
Terrible this place is terrible had a reservation at 7:15pm didn't get sat till 7:30 I placed an order right away since I did see there was a lot of people around 8:20 waiter came to give us drinks but no update I also noticed they kept seating people as no food was being brought out 9 o clock hits and still nothing even from the waiter it's now 9:30 and the waiter comes and tells us our food is next about 9:45 the waiter comes back to tell us are order was never submitted and that they are also out of what my partner ordered he brought us a menu expecting us to still want to order something else as he stated "he'll take care of us" as in he shouldn't have been taking care of us already im just so confused what he seen that he had just told us our food was coming out next and not even a manager coming out to apologize it's all so unbelievably.
Kona Grill - Desert RidgeA répondu il y a 1 jour
Hello Janet, We're truly sorry for the inconvenience you and your party experienced during your visit. We understand how frustrating it can be to wait, especially when you're in a hurry. We understand your frustration and we apologize for the lack of attention you received. It's not the level of service we strive for at Kona Grill - Desert Ridge. We appreciate your feedback and will work on improving our service. We hope for another chance to provide you with the quality dining experience we're known for. Best regards, The Management Team
Cet avis est-il utile ?
N
Nic
Virginie
1 avis
2.0
1 avis
Y est allé·e le il y a 2 jours
1. Global 2
2. Plats 2
3. Service 3
4. Atmosphère 3
We understand that it was busy, but we had a reservation for 7 and we were not seated until 7:30. Then we ordered our food at 7:45, and did not receive it until 8:45. When the food came out it was cold, which was disappointing. It also felt very overpriced, and not worth the wait or the price.
Kona Grill - Desert RidgeA répondu il y a 1 jour
Thanks for the feedback, Nic. We're sorry to hear about your experience at Kona Grill - Desert Ridge. We understand that it was busy and understand the frustration of waiting. We apologize for the delay in seating and the cold food. We strive to provide our guests with a memorable dining experience and it seems we fell short this time. Your feedback is valuable and will help us improve. We hope to have the opportunity to serve you again and provide a better experience. The Management Team
Cet avis est-il utile ?
A
Angi
Phoenix
3 avis
1.0
3 avis
Y est allé·e le il y a 2 jours
1. Global 1
2. Plats 1
3. Service 1
4. Atmosphère 5
We were there for Valentine’s Day and it was the most awful experience we ever encountered at a restaurant. Our table was given to a different party, we got seated half hour late to a made-up table in the back. We waited 2.5 hrs for food, after multiple people from our group walked around the restaurant looking for our waitress and eventually the manager. We were informed some dishes were no longer available but were not given choices of replacement dishes. 3 hours later we were finally brought our food which was cold and underwhelming. The entire experience was beyond anything we ever experienced anywhere else… Eventually we talked to the manager and we didn’t have to pay the bill after all the distress.
Kona Grill - Desert RidgeA répondu il y a 1 jour
Thanks for the review, Angi. We're truly sorry to hear about your Valentine's Day experience at Kona Grill - Desert Ridge. We understand how frustrating it must have been to wait for your table and not receive the service you expected. We also apologize for the disappointment with the food. We're usually known for our exceptional food and it's disappointing to hear we missed the mark this time. We will certainly address these issues with our team to prevent such instances in the future. We hope you'll give us another chance to serve you better. The Management Team
Cet avis est-il utile ?
J
Jessica
Austin
1 avis
1.0
1 avis
Y est allé·e le il y a 2 jours
1. Global 1
2. Plats 1
3. Service 1
4. Atmosphère 1
Felt very rushed and not enough servers but the receptionist was great
Kona Grill - Desert RidgeA répondu il y a 1 jour
Thanks for visiting us, Jessica. We're sorry to hear that your experience at Kona Grill - Desert Ridge didn't meet your expectations. We strive to provide a relaxing dining experience, and it sounds like we fell short in this instance. We appreciate your feedback and will certainly use it to improve our service. We hope you'll give us another chance to serve you better in the future. Best, The Management Team
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FAQ

Le restaurant Kona Grill - Desert Ridge est noté 3,8 étoiles par 528 clients OpenTable.

Oui, vous pouvez généralement réserver ce restaurant en choisissant la date, l'heure et le nombre de personnes sur OpenTable.

Effectuer une réservation

2 personnes

17 févr. 2025

19:00

Réservé 12 fois aujourd'hui

Des expériences sont disponibles.

Google Map pour Kona Grill - Desert Ridge

21001 N Tatum Blvd suite 4, 85050 Phoenix, AZ

Informations supplémentaires

Quartier
Desert Ridge
Heures d'ouverture
Brunch sam., dim. 10:00–14:00 Déjeuner lun.–ven. 11:00–14:00 Dîner lun.–jeu., dim. 14:00–23:00 ven., sam. 14:00–00:00
Prix
30 $ ou moins
Cuisine(s)
Américaine contemporaine, Sushi, Steak
Atmosphère
Décontracté
Dress code
Tenue d'affaires décontractée
Parking details
Aucun
Moyens de paiement
American Express, Discover, Mastercard, Visa
Renseignements supplémentaires :
Bar complet, Bière, Cocktails, Droit de bouchon, Options sans gluten, Vin

Site internet
http://www.konagrill.com/
Numéro de téléphone
(480) 507-4121

Kona Grill - Desert Ridge

Effectuer une réservation

Informations supplémentaires

Expériences

Taste of Kona: 3-Course Prix Fixe Menu

Sushi Sundays at Kona Grill

Menu

Avis de 528 client·e·s

Évaluation globale (notes et avis)

FAQ

Quelle est la note attribuée au restaurant Kona Grill - Desert Ridge ?

Kona Grill - Desert Ridge accepte-t-il actuellement les réservations ?

Effectuer une réservation

Informations supplémentaires