Y est allé·e le il y a 4 jours
- Global 2
- Plats 1
- Service 4
- Atmosphère 4
Unfortunately this this place is absolutely beautiful, vibe is right, very modern, upscale, and classy. The restaurant chef and food was VERY disappointing! Our whole meal was terrible. I had a Cesar with cold chicken, my husband had a extremely over done burger, my father had undercooked salmon after requesting it to be well cooked, my mom had cold steak! The waiter was very nice and tried every bit to make us happy. Manager comped us 2 plates but it wasn’t about that. The owner was a joke, she sounded like a programmed professional and gave us a $30 gift card. Honestly, there’s no excuse for a beautiful new restaurant and resort to have terrible food or have “shift change” and serve such horrible food. I would think twice eating here. I was very disappointed by the owner and the food. So sad! I have never written a bad review of any restaurant, nor we wanted free food but this place lacks customer service and great food! Mercy Zamora
Julep FarmsA répondu il y a 3 joursI appreciate your kind words about our family farm. I'm committed to maintaining high standards and thankful for your recognition. However, staffing challenges in the restaurant industry can occasionally impact service quality and we regret that some dishes did not meet your expectations. We comped those items and I apologized, offering a gift card as goodwill. I find it disheartening to see that my concern for your experience has been met with criticism. The time and effort we dedicated to ensuring your satisfaction exemplify our commitment to excellent customer service rather than a lack of. I find it concerning to receive a one-star review when you seemed satisfied with the resolution regarding the voids and adjustments made. I hope you find peace, forgiveness, and kindness in 2025.
