Y est allé·e le 29 novembre 2024
- Global 4
- Plats 3
- Service 3
- Atmosphère 5
I adore the ambiance of Julep Farm - it's an unusually beautiful spot with its farm areas, exquisite dining room and bar, and charming gift shop. I have always found the service to be hit or miss. On this trip, we arrived earlier than the crowd, I believe there were 3-4 other tables seated when we ordered our drinks. It still took 15 minutes to get 2 drinks from the bar and the winter margarita was just pure tequila - it was not a good flavor. Usually, I find their seasonal cocktails to be tasty. We ordered an appetizer, salads, and entrees. They all arrived together after a long wait. It would have been nice to get the simple appetizer (olives and bread) quickly and before our salads and certainly before our main dishes. I feel there is a lack of training since they seem to go through employees quickly. I had though about throwing an upcoming party there, but I'm afraid I'd leave having overpaid for the quality of service. I've never seen the same waiters there twice. I really wish the managers/owner would get things more organized... this venue could be the star of North Georgia.
Julep FarmsA répondu le 5 décembre 2024Thank you for taking the time to share your experience . We are grateful for your kind words about the ambiance of Julep Farms —it means so much to us to hear that you enjoy the unique charm we strive to create.
That said, we are deeply sorry that the service and timing of your meal fell short of your expectations. Your feedback about the delay in drinks, the timing of the courses, and the quality of the margarita is concerning, and we’ll be reviewing these details with our team. We also hear and understand your concerns about staff consistency and training, and we are committed to making improvements to ensure a more seamless and enjoyable dining experience.
We value your perspective and truly appreciate your honesty.
Best,
Ariel Toledo
General Manager
