Y est allé·e le il y a 6 jours
- Global 1
- Plats 1
- Service 1
- Atmosphère 5
Let me start by saying that for me to complain to management, it must have been something. We arrived at 8 for our reservation and was told our table wasn't ready yet. We were sent to the bar for a complimentary drink, which was very gracious, to wait approximately 10 to fifteen minutes. Where I arrived, I noticed an empty two top right next to the entrance, which I was hoping we weren't going to get. Given the fact they didn't seat us there, I was relieved. A half hour passed, so I went to check what was going on, and was told our table was ready. The hostess proceeded to seat us at the two top by the entrance anyway. When I complained it was empty from the time we arrived, I 2as told it was the only table available. Not happy. We only ordered a main course and a few drinks. The drinks came quickly, but the food took anoother 27 minutes to arrive. When it finally did, my husband's entire meal was cold, and the chicken was very overcooked and dry. At this point, all we wanted was to leave. After taking our order, we never saw our waiter again until we requested the check. When the manager saw my husband barely touched his meal, I explained the entire comedy of the evening. He was very nice and offered us a free dessert, which we declined. He apologized and took the entree from hell off our bill. Maybe just an aberration because the restaurant was highly rated, but the worst experience in CDMX or anywhere recently . Bummer given the great restaurant choices in .CDMX
JR
