Havana Central Times Square

Avis sur le restaurant Havana Central Times Square de personnes qui y ont mangé. Basés sur les notes récentes.

1. C

   Craig VIP

   Saint-Louis5 avis

   2.0

   Y est allé·e le il y a 3 jours

   1. Global 2
   2. Plats 4
   3. Service 3
   4. Atmosphère 1

   This place is problematic. First, the table wasn’t ready for our reservation. Once we were seated, it took quite a while for anyone to come to the table for service. We ordered drinks and appetizers, and they got the appetizer order wrong. Then -and a big beware on this one - they do not list all ingredients for dishes on their menu, including some allergens. One member of our party ordered an item that appeared free of her allergen, but when it arrived, she couldn’t eat it. They would NOT take this off the bill, and did not offer to replace it with something else. Finally, there was live music the night we were there. Not that I mind music at dinner, but this needs to be rethought - a big swing and a miss from a customer experience point of view. The music was so loud you could not have a conversation at your table. This demonstrates a fundamental lack of understanding as to why people go out to dinner together in the first place. It isn’t to sit silently at the table because they can’t talk to each other. The loud music also made it hard to hear the waitress and vice versa. So overall I would NOT recommend this place. Poor experience, slow, inaccurate service, loud as hell, and dangerously casual about food allergies.
   

   Havana Central Times SquareA répondu il y a 2 jours

   Craig, thank you for joining us! We have relayed your feedback to management. We hope to welcome you back soon.
   

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2. v

   vida VIP

   Philadelphie22 avis

   2.0

   Y est allé·e le il y a 3 jours

   1. Global 2
   2. Plats 5
   3. Service 1
   4. Atmosphère 3

   Definitely need more help. We waited 40+ min for our waitress. Food came within 15 min drinks didn’t come until 30+ min after food. Sadly need more staff.
   

   Havana Central Times SquareA répondu il y a 2 jours

   Vida, thank for you joining us! We appreciate your feedback and have relayed your feedback to management. We hope to welcome you back soon!
   

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3. D

   Danni

   New York15 avis

   5.0

   Y est allé·e le il y a 5 jours

   1. Global 5
   2. Plats 5
   3. Service 5
   4. Atmosphère 5

   The food was delicious as always. The service was fast. It’s a little loud but it’s part of the overall experience.
   

   Havana Central Times SquareA répondu il y a 2 jours

   Danni, thank you for joining us! We are so glad you enjoyed your meal. We look forward to welcoming you back soon!
   

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4. J

   Joseph

   New York4 avis

   5.0

   Y est allé·e le il y a 6 jours

   1. Global 5
   2. Plats 5
   3. Service 5
   4. Atmosphère 5

   Great place, just wish it wasn’t so tight. Crash elbows with the table next to you
   

   Havana Central Times SquareA répondu il y a 2 jours

   Joseph, thank you for joining us! We cant wait to welcome you back soon.
   

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5. L

   Lisa

   New York15 avis

   5.0

   Y est allé·e le il y a 7 jours

   1. Global 5
   2. Plats 5
   3. Service 5
   4. Atmosphère 5

   Excellent food and lively fun atmosphere ! Enjoyed it very much!
   

   Havana Central Times SquareA répondu il y a 2 jours

   Thank you!
   

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6. MT

   MillieT

   New York5 avis

   3.0

   Y est allé·e le 11 mars 2025

   1. Global 3
   2. Plats 3
   3. Service 4
   4. Atmosphère 5

   I have been there before and I am a recurring customer at the one in Westbury. I was disappointed with the food distribution. We ordered appetizers and drinks then ordered the entrees not 5 minutes after receiving our appetizers the food came out giving us no time to make space for our food meanwhile not finished with the apps we scrambled and turned the table. Also, our steaks were to over cooked for medium well though our waitress was good the food experience was not. You need to give your customers time to finish before bringing out the orders.
   

   Havana Central Times SquareA répondu il y a 2 jours

   Thanks for the feedback, Millie! We're continuously working on improving our service, and your feedback is invaluable in this process. We hope to have the opportunity to serve you better in the future.
   

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7. K

   Kendell

   Unspecified1 avis

   5.0

   Y est allé·e le 10 mars 2025

   1. Global 5
   2. Plats 5
   3. Service 5
   4. Atmosphère 4

   The experience was amazing, all of my friends, including myself, enjoyed the food, the presentation of the plates, and how well everything was made. The only thing was that the nachos were very salty, other than that, we had no issues.
   

   Havana Central Times SquareA répondu le 10 mars 2025

   Thanks for visiting us, Kendell! We're thrilled to hear that you and your friends had an amazing experience. It's great to know that you enjoyed our food, presentation of plates, and well-made dishes. We appreciate your feedback on the nachos and will take it into consideration. We look forward to welcoming you back soon!
   

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8. OT

   Utilisateur d'OpenTable

   New York1 avis

   5.0

   Y est allé·e le 9 mars 2025

   1. Global 5
   2. Plats 5
   3. Service 5
   4. Atmosphère 5

   Great atmosphere and vibe. Food was delicious.
   

   Havana Central Times SquareA répondu le 10 mars 2025

   Hello, thank you so much for your kind words and perfect ratings! We're thrilled to hear that you enjoyed the atmosphere and vibe at Havana Central. We look forward to welcoming you back soon.
   

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9. OT

   Utilisateur d'OpenTable

   Fresno1 avis

   4.0

   Y est allé·e le 9 mars 2025

   1. Global 4
   2. Plats 5
   3. Service 4
   4. Atmosphère 4

   Server was very helpful. Place has a good vibe. Food was favorable as expected. The only complaint was that the chicken was overcooked.
   

   Havana Central Times SquareA répondu il y a 2 jours

   Thank you! We hope to welcome you back soon.
   

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10. M

    Megan

    New York1 avis

    3.0

    Y est allé·e le 9 mars 2025

    1. Global 3
    2. Plats 3
    3. Service 3
    4. Atmosphère 5

    It's in a great location near Times Square. The restaurant has a nice layout and has a great vibe. The drinks are outstanding. I ordered an appetizer (which I never received) and a main course (Vaca Frita). My meal was okay. The meat was dry and lacked any flavor and the fried egg over the rice was like rubber. Not great. Our sides: maduros and tostones were great. The tres leches desert was delicious.
    

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    Havana Central Times SquareA répondu le 10 mars 2025

    Megan, thank you for your feedback. We're glad you enjoyed the location, our layout, and our vibe. We apologize for the issues with your meal, and we appreciate your positive comments on our sides and dessert. We're always looking to improve and your input helps us do that. We hope to serve you better in the future.
    

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