Gustav Chophouse and Bar

Avis sur le restaurant Gustav Chophouse and Bar de personnes qui y ont mangé. Basés sur les notes récentes.

1. K

   Katie

   Toronto2 avis

   1.0

   Y est allé·e le il y a 3 jours

   1. Global 1
   2. Plats 5
   3. Service 1
   4. Atmosphère 1

   As a single woman I was dining alone. Reading my book when the waitress approached me asking me on behalf of the male staff if “my personality is as pretty as I look” and that she’ll “keep me safe” from the male staff and pass on that I’m a “6’0 Blackbelt that can defend myself.. When I was so uncomfortable that I was crying I asked to leave and the waitress said she had daughters and she will take care of the bill. Only for me to be followed of of the restaurant by the male manager asking me to pay my bill after he himself was looking at me all dinner long. I felt and was sexually harassed, attacked, uncomfortable and forced to pay for the situation. My waitress told me it’s just because I “looked pretty” I will be seeking legal action.
   

   Gustav Chophouse and BarA répondu il y a 2 jours

   Yes, you were in the restaurant this evening.. that represents the only truth. You were greeted promptly, seated quickly & welcomed into our home. Our first interactions went well.. it was when you returned from the bathroom that, from of your 60+ yr old female server, you were an entirely different person. A dramatic change in attitude, personality and demeanor. We hope that you overcome whatever challenges you are facing but please do not fabricate fiction to match whatever narrative is playing out in your mind. The words you state were never said. The server never agreed to cover the bill. The manager addressed you only to make sure you were safe. Our staff and guests have already documented their observations of your time with us. We have also archived all of our video camera footage.
   

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2. W

   Wayne

   Toronto2 avis

   5.0

   Y est allé·e le il y a 6 jours

   1. Global 5
   2. Plats 5
   3. Service 5
   4. Atmosphère 5

   We took our 91 year old Mother for brunch, we couldn’t have been happier with the food and service The restaurant is very accessible which was great for her Lauren our server made the event for Mom special bringing her a dessert even though it was 11am, she ate it all and loved it
   

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3. A

   ANGIE

   Toronto2 avis

   4.0

   Y est allé·e le 9 mars 2025

   1. Global 4
   2. Plats 4
   3. Service 5
   4. Atmosphère 5

   Loved everything, escargot and French onion soup would have been good hot, but main meals were amazing!
   

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4. KM

   KatherineM

   Toronto2 avis

   3.0

   Y est allé·e le 1 mars 2025

   1. Global 3
   2. Plats 4
   3. Service 3
   4. Atmosphère 4

   4th time here over the year. Always outstanding. A few small circumstances this time but will def return.
   

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5. K

   Katya

   Toronto1 avis

   3.0

   Y est allé·e le 22 février 2025

   1. Global 3
   2. Plats 4
   3. Service 1
   4. Atmosphère 2

   Context -- a family that has eaten in multiple Michelin 3 star restaurants around the world. This dinner was about $500. The food was good for the location -- no complaints. The service, however, was... lacking. Literally. The appetizers arrived AFTER the main course. The main course -- the most expensive steak on the menu -- arrived cooked perfectly but lukewarm. Getting water refill was a process of a dozen follow-ups and eventually having to ambush a waiter for another table. The manager floated up after his junior waiter's obvious mess-ups but did not follow through, so mess-ups continued. The restaurant came through when asked for a dessert cheese plate off the menu, but the fairly enjoyable cheese selection was accompanied by assorted pickles. All in all, the food is well above average for the geography, but there are much better operated places within 15 minute drive.
   

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6. a

   angela VIP

   Toronto4 avis

   5.0

   Y est allé·e le 16 février 2025

   1. Global 5
   2. Plats 5
   3. Service 5
   4. Atmosphère 5

   Great service , make best martinis , great food , our second time back , highly recommend it
   

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7. D

   David

   Toronto1 avis

   5.0

   Y est allé·e le 16 février 2025

   1. Global 5
   2. Plats 5
   3. Service 5
   4. Atmosphère 5

   Great tasting food and great service. Definitely go back.
   

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8. C

   Cassandra

   Toronto1 avis

   4.0

   Y est allé·e le 15 février 2025

   1. Global 4
   2. Plats 5
   3. Service 3
   4. Atmosphère 4

   We were sat in the bar side. It was cozy and quaint. I 100% recommend ordering a steak while there. We did wait a little while before being attended to by our server, however, I gave them the benefit of the doubt that it was busy being family day weeeknd. Both my husband and I were over-pleased with our food and will definitely eat there again!
   

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9. J

   Julie VIP

   Toronto19 avis

   5.0

   Y est allé·e le 14 février 2025

   1. Global 5
   2. Plats 5
   3. Service 5
   4. Atmosphère 5

   Fantastic Galentine’s dinner with a dear friend. Service was impeccable. Manager stopped by to ensure we were enjoying our experience. Recommendations for type of steak to order were very much appreciated. Spot on and to our liking. House made focaccia was delicious. Flourless chocolate cake was devine. Pasquale our server was very attentive and professional. Highly recommend especially for occasions when you want to feel special.
   

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10. j

    john VIP

    Toronto53 avis

    3.0

    Y est allé·e le 13 février 2025

    1. Global 3
    2. Plats 3
    3. Service 4
    4. Atmosphère 3

    Food was OK if your holding yourself out to be a steak house and charging SH prices you need to get it right . Ordered 3 steaks one arrived cold while everything else on the plate was hot the 2 nd medium rare arrived blue and the 3rd rare arrived medium well . Sent them back You just can’t have fundamental misses like that . Service was above average and the rest of the food was fine .
    

    Gustav Chophouse and BarA répondu le 19 février 2025

    Hi John, Thank you for taking the time to review Gustav Chophouse. I was disappointed to hear that your steaks were not cooked to the temperature you ordered. I appreciate you bringing this to our service team’s attention so we could address the issues during your visit. You are correct that Gustav offers high-quality meats, which is reflected in our pricing. Although we strive for minimal errors, I regret that this occurred at your table. I take great pride in our service team and I’m glad to hear that you recognized their efforts. I would love to have you back at the restaurant. Please reach out to the restaurant. Best regards, Gustav Chophouse
    

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