Fogo de Chao - Roseville

Avis sur le restaurant Fogo de Chao - Roseville de personnes qui y ont mangé. Basés sur les notes récentes.

1. c

   cristina VIP

   Sacramento9 avis

   3.0

   Y est allé·e il y a 1 jour

   1. Global 3
   2. Plats 4
   3. Service 3
   4. Atmosphère 4

   The waitress serve lukewarm water. She asked if we prefer to have lemon on it but didn’t serve lemon. When they served the lemon, it was just placed in a sauce plate. If you dine in a decent restaurant, they will remove the old glass of lukewarm water and bring in a fresh ice cold water. I requested for ice eater, she did the same, didn’t remove the lukewarm water but instead bring in ice. I was even the one who mix the old water with the ice. There was no grilled cheese, stated they didn’t make any.
   

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2. Y

   Yuri

   Chicago6 avis

   5.0

   Y est allé·e il y a 1 jour

   1. Global 5
   2. Plats 5
   3. Service 5
   4. Atmosphère 5

   Had a really good time with family will definitely come back and thank you Thomas for taking care of us
   

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3. M

   Manny VIP

   Sacramento33 avis

   5.0

   Y est allé·e il y a 1 jour

   1. Global 5
   2. Plats 5
   3. Service 5
   4. Atmosphère 5

   The food was excellent, and the service was outstanding… My server was extremely accommodating
   

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4. OT

   Utilisateur d'OpenTable

   Sacramento1 avis

   3.0

   Y est allé·e le il y a 3 jours

   1. Global 3
   2. Plats 3
   3. Service 2
   4. Atmosphère 4

   We made a reservation and had to wait at an awkward waiting spot with no seating, people walking between us. When we got seated our service was slow we repeated orders multiple times and it was noisy
   

   Fogo de Chao - RosevilleA répondu il y a 2 jours

   We apologize for your experience not meeting our high standards during your visit. We value your feedback on the wait and slow service. Please contact us via our website so we can address these concerns and work toward a better experience in the future. Thank you.
   

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5. J

   Jnanda Moksha

   Seattle6 avis

   4.0

   Y est allé·e le il y a 4 jours

   1. Global 4
   2. Plats 5
   3. Service 3
   4. Atmosphère 4

   I had to repeatedly ask for water for our table. The food was good. The salad bar was not as large as others of the same venue. I still left a 20% tip for the meat servers were awesome. This to me is the second best in the area. They did have a better dessert menu. Well that is all for now. Namaste' 🙏
   

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6. J

   James

   Baie de San Fra13 avis

   3.0

   Y est allé·e le il y a 4 jours

   1. Global 3
   2. Plats 4
   3. Service 1
   4. Atmosphère 5

   I don’t leave comments very often but felt it was time. I’ve been to Fogo three times I believe since it opened. I know it takes time for restaurants that open to get up and moving correctly but it’s been a few months now and they just can’t get their service down. If it’s not the servers, it’s the Gaucho’s. They need to figure this out quickly. With this said the food was good when it was served. The ambience is very nice and comfortable.
   

   Fogo de Chao - RosevilleA répondu il y a 3 jours

   James, thank you for sharing your thoughts with us. We're pleased to hear you enjoyed the food and found the ambience comfortable. We understand your feedback about service and are committed to improving. Our team would like the chance to address your concerns. Please reach out through our website contact form. Thank you.
   

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7. c

   coleen

   Sacramento2 avis

   1.0

   Y est allé·e le il y a 5 jours

   1. Global 1
   2. Plats 2
   3. Service 1
   4. Atmosphère 3

   Well where do I begin- instead of Fogo de Chao it is No Go de Chao for our party. We were seated for 10 minutes before receiving any acknowledgment from a server. We ordered a bottle of wine and our dinner selections, and no cocktails. We received the Tomahawk ribeye steak first which was served on a hot salt plank. The meat was still raw when it came but he said “oh we heat the salt plank so high it will cook the meat more.“ Well it cooked it so fast that the meat was well done in 60 seconds and was way too salty. Frankly the worst ribeye we’ve ever had, and we have it quite often. We still hadn’t received our wine yet and had drank all our water due to the saltiness. We also hadn’t received any of the side dishes that come with the ribeye. This was again after asking repeating from our server and another server. Another in our party ordered the Full Churrasco. She liked the chicken & lamb but all the other meats was overcooked. Meanwhile, our wine finally arrived 45 after ordering it and me having to find a manager. Once the wine arrived at our table, we saw that she that our server was struggling to open it. She then told us, “this is the 1st bottle of wine I have ever opened.” Really? Either she received very poor training or she was making another excuse as to the poor service. Another male server came to our table and apologized for all the mishaps and said we would be receiving free desserts and a discount on our meal, but not before throwing the female server under the bus for how she was doing her job. His behavior was so unprofessional, especially since some in our party had worked in the restaurant business and would never think of saying such a thing to a customer. Needless to say, we finally received our side dishes right before the dessert arrived. We were now just laughing because the service was just so bad. It was like a SNL skit!!! So many better places to dine in our area and we certainly won’t be going back ever!!!
   

   Fogo de Chao - RosevilleA répondu il y a 1 jour

   We regret to hear that your visit did not meet expectations. Timeliness and quality of our service are paramount, and it's concerning to read about your experience. Our team would like the opportunity to address your concerns and work towards improving. Please contact us through our website contact form. Thank you.
   

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8. m

   marie

   Sacramento5 avis

   5.0

   Y est allé·e le il y a 6 jours

   1. Global 5
   2. Plats 5
   3. Service 5
   4. Atmosphère 5

   Amy and Jacqueline is our server. Five star service. But my favorite grilled pineapple is not on their churrasco :(
   

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9. D

   Dawn

   Sacramento3 avis

   3.0

   Y est allé·e le 5 mars 2025

   1. Global 3
   2. Plats 3
   3. Service 2
   4. Atmosphère 3

   It was my birthday, Tuesday night, not very busy. Our server forgot a few drinks and we had to remind her a couple of times. She did comp us an extra dessert at the end but, getting drinks late in a meal is annoying. As far as the quality of food, it was ok, but not exceptional, except for the grilled cheese and honey. The cost was ok, but just not sure I'd go back with so many other places to try.
   

   Fogo de Chao - RosevilleA répondu il y a 7 jours

   Thank you for sharing your experience, Dawn. We're sorry to hear about the delay in receiving your drinks and the overall impression of your meal. Our team values your feedback and would like to discuss your visit further. Please reach out through our website contact form so we can address your concerns and explore how we might improve your experience. Thank you.
   

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10. B

    Bobroyer VIP

    Sacramento61 avis

    3.0

    Y est allé·e le 5 mars 2025

    1. Global 3
    2. Plats 5
    3. Service 2
    4. Atmosphère 4

    Food was good but twice now the experience was inferior to the same chain restaurant in San Diego. Tonight we waited for over 30 minutes for our check and the reward was omitted, even though I gave my phone number to the hostess upon arrival and saw her input the number on her tablet. Not going back to the Roseville location. Clearly the management is substandard.
    

    Fogo de Chao - RosevilleA répondu il y a 7 jours

    Thank you for sharing your experience with us. It's concerning to hear about the wait for your check and the rewards issue. Our team would like to understand more about your visit and improve your future experiences. Please reach out through our website contact form so we can address your concerns. Thank you.
    

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