BJ's Restaurant & Brewhouse - Fresno

Avis sur le restaurant BJ's Restaurant & Brewhouse - Fresno de personnes qui y ont mangé. Basés sur les notes récentes.

1. D

   Debbie

   Unspecified1 avis

   5.0

   Y est allé·e il y a 1 jour

   1. Global 5
   2. Plats 5
   3. Service 5
   4. Atmosphère 5

   The food was outstanding we had a large group of 9 and all of our food was correct and hot. The only issue was the hostess we got a text it was ready and then they wanted us to sit in a booth or it would be a longer wait . We were happy to oblige but I wish they would have been a bit kinder. Yet the rest of the staff was superb. Attentive and helpful. Would totally recommend
   

   BJ's Restaurant & Brewhouse - FresnoA répondu aujourd'hui

   Thank you for your great feedback, Debbie! We’re thrilled to hear you enjoyed the food and found our staff attentive. We appreciate your input regarding the hostess experience and will address this to ensure even better service in the future. We hope to see you again soon!
   

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2. OT

   Utilisateur d'OpenTable

   Hawaii1 avis

   1.0

   Y est allé·e le il y a 2 jours

   1. Global 1
   2. Plats 2
   3. Service 1
   4. Atmosphère 2

   I’m not usually one to post anything negative about any restaurant because I understand that stuff happens but this time with this restaurant it was a terrible experience. Service was terrible. The food was terrible. Just everything was terrible.
   

   BJ's Restaurant & Brewhouse - FresnoA répondu aujourd'hui

   Thank you so much for taking time to provide feedback about your experience. We welcome the opportunity to speak with you more about this visit, and if there is anything else you would care to share with us, please email feedback@bjsrestaurantscom. So we’ll know which review is yours, please include the name your review was posted under and that it is about our Fresno restaurant. Please allow us a few days to get back to you. Thank you for your review.
   

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3. c

   carly

   Fresno1 avis

   2.0

   Y est allé·e le 22 février 2025

   1. Global 2
   2. Plats 1
   3. Service 2
   4. Atmosphère 4

   food was okay. pizzokies were the best item there. service was decent
   

   BJ's Restaurant & Brewhouse - FresnoA répondu le 22 février 2025

   Carly, thank you for sharing your feedback. We're glad you enjoyed the Pizookie! We're always striving to improve our food and service, so your insights are valuable to us. We hope to provide a better experience on your next visit!
   

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4. T

   Teresa

   Fresno1 avis

   5.0

   Y est allé·e le 16 février 2025

   1. Global 5
   2. Plats 5
   3. Service 5
   4. Atmosphère 5

   Our server was very pleasant and friendly ,will definitely come back soon
   

   BJ's Restaurant & Brewhouse - FresnoA répondu le 18 février 2025

   Teresa, we’re thrilled to hear you had such a positive experience with our team! Our servers strive to create a welcoming atmosphere, and it’s great to know their efforts made an impression. We can’t wait to welcome you back soon!
   

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5. D

   Daniel

   Fresno1 avis

   3.0

   Y est allé·e le 15 février 2025

   1. Global 3
   2. Plats 3
   3. Service 4
   4. Atmosphère 4

   Wait times were long even with reservations, waiter was very kind and attentive to our needs.
   

   BJ's Restaurant & Brewhouse - FresnoA répondu le 16 février 2025

   Thanks for your feedback, Daniel! We appreciate your patience and are glad to hear our waiter made a positive impact. We're working on improving our wait times and hope your next visit exceeds your expectations. Your experience is important to us!
   

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6. C

   Cassandra

   Baie de San Fra2 avis

   2.0

   Y est allé·e le 15 février 2025

   1. Global 2
   2. Plats 2
   3. Service 3
   4. Atmosphère 3

   We made a “reservation” only to find out it was just a glorified waitlist and still ended up waiting an hour for a table. We had a flat watered down Moscow mule at the bar while we waited. We ordered the deep dish nachos once we finally got a table- they were pretty bland and disappointing. BJ’s, go take notes on the nachos at Yard House. Our deep dish pizza saved the entire meal- every bite was the deliciousness I expected. We topped things off with a pizookie; I didn’t get the flavor I ordered, but my expectations were pretty low at this point so I let it be. Our server Logan was great, he seemed to be the most friendly server in the building.
   

   BJ's Restaurant & Brewhouse - FresnoA répondu le 16 février 2025

   Thank you for sharing your experience Cassandra. Sounds like we didn't provide the outstanding service we strive for this time. We'll address this with the staff and make sure it doesn't happen again. We would like to make it up to you. Please swing back by our location and personally share this experience with the manager so we can do right by you.
   

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7. N

   Nicholas

   Fresno1 avis

   3.0

   Y est allé·e le 15 février 2025

   1. Global 3
   2. Plats 5
   3. Service 4
   4. Atmosphère 5

   Got my sides before my appetizers then my appetizers was cold.
   

   BJ's Restaurant & Brewhouse - FresnoA répondu le 17 février 2025

   Hi Nicholas, thanks for your feedback. We apologize for the mix-up with your order and the temperature of your appetizers. We're committed to improving and ensuring a better experience in the future. Your insights help us make necessary adjustments. We appreciate your understanding!
   

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8. S

   Susan

   Fresno1 avis

   5.0

   Y est allé·e le 14 février 2025

   1. Global 5
   2. Plats 5
   3. Service 5
   4. Atmosphère 4

   Everthing was great! We will be coming back. Thank
   

   BJ's Restaurant & Brewhouse - FresnoA répondu le 16 février 2025

   Susan, thanks for the fantastic review! We’re thrilled to hear you had a great experience and can’t wait to welcome you back soon. Your support means a lot to us!
   

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9. J

   Julie

   Fresno1 avis

   1.0

   Y est allé·e le 19 janvier 2025

   1. Global 1
   2. Plats 1
   3. Service 1
   4. Atmosphère 4

   We waited about 15 minutes for our host to take our drink order. Our table had no silverware. Our food was cold. Overall, the service was not the best.
   

   BJ's Restaurant & Brewhouse - FresnoA répondu le 21 janvier 2025

   Hi Julie. We are so sorry you were not satisfied with your BJ’s visit and hope you can give us another chance. Next time, if anything about your experience can be improved, please let our managers know so we can make it right while you are dining with us. Thank you for your feedback.
   

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10. N

    Nicole

    Sacramento1 avis

    2.0

    Y est allé·e le 6 janvier 2025

    1. Global 2
    2. Plats 3
    3. Service 3
    4. Atmosphère 2

    We had a 6:00 reservation and at 6:30 we were still not seated. When multiple parties of our same size were seated before us I asked why we hadn’t been seated when my reservation was 30 minutes ago, I was told they only had 1 table for use and the party sitting there was socializing and not leaving. In that huge restaurant there was only 1 table that could sit 6???? They then blamed open table for booking too many reservations. We were not seated until 6:45. Then they had no lids for kids cup so my 3 year old had to drink from an open cup which she spilled of course, they had no silverware wrapped and had to wait for a fork for salads that were delivered, they didn’t have an updated drink menu and the wine I tried to order was no longer carried and had to ask for ketchup 3 times. There are a lot of restaurants in this town and I think I will be waiting before coming back, especially since an assistant manager (I think) was rude and not helpful at all when I inquired about the the wait making it sound like my fault for using open table to make my reservation.
    

    BJ's Restaurant & Brewhouse - FresnoA répondu le 8 janvier 2025

    Thank you so much for taking time to provide feedback about your experience. We welcome the opportunity to speak with you more about this visit, and if there is anything else you would care to share with us, please email feedback@bjsrestaurantscom. So we’ll know which review is yours, please include the name your review was posted under and that it is about our Fresno restaurant. Please allow us a few days to get back to you. Thank you for your review.
    

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