BJ's Restaurant & Brewhouse - Addison

Avis sur le restaurant BJ's Restaurant & Brewhouse - Addison de personnes qui y ont mangé. Basés sur les notes récentes.

1. A

   Amy

   Dallas4 avis

   5.0

   Y est allé·e le 1 mars 2025

   1. Global 5
   2. Plats 5
   3. Service 5
   4. Atmosphère 5

   We had drinks and appetizers as the beginning of our progressive dinner. The pretzels and artichoke dip and mac n cheese bites were great. The Lucky Ducky tasted like Vicks; it was awful.
   

   BJ's Restaurant & Brewhouse - AddisonA répondu le 3 mars 2025

   Amy, thanks for the fantastic review! We're thrilled you enjoyed the pretzels, artichoke dip, and mac n cheese bites. We appreciate your feedback on the Lucky Ducky and will take it into consideration. Looking forward to your next visit!
   

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2. J

   Joe

   Dallas2 avis

   5.0

   Y est allé·e le 15 février 2025

   1. Global 5
   2. Plats 5
   3. Service 5
   4. Atmosphère 3

   May be one of the best menu selections in Dallas and the food is very very good. the thin bar pizza is the best pizza I have ever had.
   

   BJ's Restaurant & Brewhouse - AddisonA répondu le 16 février 2025

   Thanks, Joe! We're thrilled you enjoyed our menu and found our thin bar pizza to be the best. Your feedback motivates us to keep delivering top-notch food. We can’t wait to welcome you back for more delicious bites!
   

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3. W

   William

   Dallas3 avis

   1.0

   Y est allé·e le 15 février 2025

   1. Global 1
   2. Plats 1
   3. Service 1
   4. Atmosphère 4

   After 30 minutes of not receiving our drink order and the waiter apparently did not understand our order, we walked out. Guessing he did not do well with English or his order pad. Congrats, only time we have ever walked out of a restaurant. This was our giving BJs a second chance at this location after experiencing poor service. Should have known there was an issue with restaurant being less than 25% occupied at 6p.m. A restaurant cannot survive in Addison with the much better competition.
   

   BJ's Restaurant & Brewhouse - AddisonA répondu le 16 février 2025

   Thank you for sharing your experience William. Sounds like we didn't provide the outstanding service we strive for this time. We'll address this with the staff and make sure it doesn't happen again. We would like to make it up to you. Please swing back by our location and personally share this experience with the manager so we can do right by you.
   

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4. D

   Donna

   Tampa4 avis

   3.0

   Y est allé·e le 11 janvier 2025

   1. Global 3
   2. Plats 3
   3. Service 3
   4. Atmosphère 3

   Our server had a very poor attitude. She acted like she didn't want to be there. I asked for a straw with my drink and she told me that the restaurant was straw-free, straws only came with kids' cups. I looked around us and every table had drinks with straws in them. Can't say that I would ever go back. Far too many restaurants that are much better, in food, service, etc
   

   BJ's Restaurant & Brewhouse - AddisonA répondu le 13 janvier 2025

   Hi Donna, I appreciate your feedback and I'm sorry to hear about your experience. We strive for excellent service and it sounds like we missed the mark. Your comments will help us improve. Thank you for sharing your thoughts with us.
   

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5. M

   Molly

   Dallas1 avis

   5.0

   Y est allé·e le 4 janvier 2025

   1. Global 5
   2. Plats 5
   3. Service 4
   4. Atmosphère 4

   Great time! We had a big party and the service and food were great!
   

   BJ's Restaurant & Brewhouse - AddisonA répondu le 4 janvier 2025

   Molly, we’re thrilled to hear you had a fantastic time with your party! It’s wonderful to know that our service and food met your expectations. Thank you for sharing your experience!
   

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6. L

   Lucinda

   Seattle2 avis

   4.0

   Y est allé·e le 12 décembre 2024

   1. Global 4
   2. Plats 4
   3. Service 5
   4. Atmosphère 4

   Great service! - Menu - good selection for everyone including Vegan - Able to have a table of 10 - Lunch timeframe was very quiet so good for business lunch
   

   BJ's Restaurant & Brewhouse - AddisonA répondu le 19 décembre 2024

   Thanks for the fantastic feedback, Lucinda! We're glad you enjoyed our menu and found the atmosphere perfect for your business lunch. We appreciate your support and hope to see you again soon!
   

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7. A

   Angela

   Hawaii1 avis

   2.0

   Y est allé·e le 30 novembre 2024

   1. Global 2
   2. Plats 1
   3. Service 3
   4. Atmosphère 2

   6 gluten-free pizzas were contaminated with gluten. We all felt awful later.
   

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8. A

   Amy

   Dallas6 avis

   3.0

   Y est allé·e le 22 septembre 2024

   1. Global 3
   2. Plats 5
   3. Service 1
   4. Atmosphère 1

   Had reservations set as business meeting. Was placed in the bar area under a speaker where the football game was blaring. I asked if there was a way to turn it down and was told no. Was offered to move to corner booth but still within the bar area and it was still very loud with the game playing. Waiter had a poor attitude & would walk away from us mid conversation. He acted like he didn’t want to be there & seemed annoyed to be training someone as well. I ordered the kids mini pizookies for our party (5 to be exact), and when I received the check I was charged $6 each for them VS the $3.75 I typically have been charged. Manager told me that the $3.75 is only for kids pricing - I understood that but considering I’ve been there 10+ times and always ordered the kids and been charged for the kids it was a bit frustrating. I feel like the waiter should have clarified when taking the order that it would not be “kids”. Regardless, I should have been charged for the trio of pizookies VS each one as a single. I ended up asking for a 6th pizookie and asked it to be changed to 2 trio’s and it was overall an almost $11 reduction in the check total. This should be something that a waiter should proactively have taken care of/mentioned. After the manager came over the waiter never returned to our table & I had to wait 20 min to get the tiny pizookie to go. Manager was nice but also kept saying well he’s my go to waiter and I don’t ever have complaints about him, but, admitted she’d just gotten there at 3pm. She wasn’t there to witness the poor service/attitude. I’ve had great experiences at this location in the past but doubt I will return here with a group again- will likely stay a date night spot.
   

   BJ's Restaurant & Brewhouse - AddisonA répondu le 24 septembre 2024

   Amy, I appreciate your feedback and am sorry to hear about your recent experience. We strive for excellent service, and it's clear we fell short during your visit. Your insights on the pricing and waiter interaction will help us improve. Thank you for sharing your thoughts with us.
   

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9. KB

   KarenB VIP

   Chicago16 avis

   5.0

   Y est allé·e le 31 mars 2024

   1. Global 5
   2. Plats 4
   3. Service 5
   4. Atmosphère 3

   Service was quick and food delicious. Good value.
   

   BJ's Restaurant & Brewhouse - AddisonA répondu le 1 avril 2024

   Thank you so much for this review, Karen. We're very happy you enjoyed dining with us. We look forward to seeing you again soon!
   

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10. TG

    TheGman VIP

    Dallas62 avis

    5.0

    Y est allé·e le 16 mai 2023

    1. Global 5
    2. Plats 5
    3. Service 5
    4. Atmosphère 5

    Our server was outstanding. We felt very welcome.
    

    BJ's Restaurant & Brewhouse - AddisonA répondu le 17 mai 2023

    Thank you so much for sharing your recent experience. We are so happy you had a great time and enjoyed our service. We can't wait to see you again!
    

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