L
Lovely
Philadelphie2 avis
Y est allé·e le 15 février 2025
- Global 1
- Plats 1
- Service 1
- Atmosphère 1
Totally ruined my Valentine’s date. Served bloody steak when I ordered medium well after waiting for it for a hour. Then having to wait for it to come back again with just a little less blood, bland, burned on the outside and tough to chew. When I told server how horrible the food tasted and how it was still too rare, he responded by basically telling me don’t come in on Valentine’s Day or holidays when it’s their busiest time. I told him that was a poor excuse because quality and great service should always be consistent no matter what. How can this be acceptable, they know their busiest times of the year, they should have been prepared not use that as an excuse to feed customers bad food and have them leave as hungry as they came in just in a terrible mood. Very disappointing at this place. I wouldn’t recommend this restaurant.
Kona Grill - Eden PrairieA répondu le 17 février 2025Hey Lovely,
We're really sorry to hear about your disappointing experience at Kona Grill - Eden Prairie on Valentine's Day. We understand your frustration with the steak and the service you received. We pride ourselves on great food and top-notch service, and we're sorry we fell short this time. We will take your feedback seriously and work on improving our service and food quality. We hope you'll give us another chance to make it right.
Best,
The Management Team