Y est allé·e le il y a 5 jours
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We are a family of 4 who were traveling to Germany over Christmas. I was looking for a restaurant in Munich what that would be open on Christmas Eve and not have a fixed menu. Looking extensively on Open Table led me to Galleria Ristorante. On the day of the reservation we went to look at the menu and noticed that it now said it was a fixed menu for Christmas. Upon arrival we were never given a menu or directly told it would be fixed. Apparently the table next to us was not aware of this either as, when we enquired about the menu, we were told it was fixed for Christmas.
At this point another gentleman became involved and kept saying that it was in the email. I showed the hostess my email and she was able to find this information. Not once did they say what our choices would be or what was and was not included. We were only asked about allergies and did we like fish.
I kept trying to explain that we specifically picked their place because it did not list a fixed menu. The person we were talking to said it was our problem and not his.
I can totally understand a fixed menu but, €125 per person is a bit high when you have no idea what is being served, what’s included, or how many courses there will be.
Totally unprofessional in the way this was handled and I have eaten in restaurants all over the world. I have never experienced this level of of rudeness and unprofessionalism. Take my advice, avoid this place!
Galleria RistoranteA répondu il y a 3 joursMr. New, we are very shocked by your reviews that have been published. Unfortunately, everything you have written does not correspond to the rules that you accepted by booking in our restaurant for the evening of December 24th. Attached is the text that appears at the time of booking. And that is also why we ask for a reservation with a credit card guarantee, precisely to avoid what happened. On 3 different languages.
""Gentili ospiti, durate le festività natalizie per fornire un miglior servizio vogliamo informarvi che sarà servito solo un menu degustazione.
---Dear guests, during the Christmas holidays, in order to provide a better service, we would like to inform you that only a tasting menu will be served.
