Benihana - Troy, MI

3.8

3,8

3987 avis

30 $ ou moins

Japonaise

Effectuer une réservation

2 personnes

22 nov. 2024

19:00

Réservé 42 fois aujourd'hui

Adapté aux occasions spéciales
Idéal pour les groupes
Délicieux et bons pour les enfants

Bienvenue chez Benihana, où vous vivrez une expérience culinaire pas comme les autres ! Installés autour d'une table commune, vous découvrirez tous les secrets du chef alors qu'il vous présentera ses talents dans l'art ancien du Teppanyaki (cuisson des aliments sur plaque chauffante). Vous en aurez plein la vue ! Il ne vous restera qu'à faire votre choix parmi la diversité de savoureux mets qui vous sont proposés (bœuf, poulet ou fruits de mer) et à vous laisser éblouir par cette tradition japonaise. Vous pourrez également vous régaler de sushis préparés par un chef talentueux et vous délecter avec un cocktail signature. Benihana Troy est situé sur Big Beaver Road, entre Crooks Road et Coolidge Highway, près de la Somerset Collection et du Somerset Park Golf Course. L'entrée et le stationnement sont situés à l'arrière du bâtiment. Des frais de service de 18% sont ajoutés à toute facture pour les groupes de huit personnes ou plus. Les réservations ne sont disponibles que dans la zone du teppan (salle à manger principale). Afin de satisfaire tout le monde, les réservations ne sont pas acceptées pour le bar à sushi ou pour l'espace lounge.

Commande en livraison ou à emporter

Salles

Informations supplémentaires

Atmosphère
Décontracté
Prix
30 $ ou moins
Cuisine(s)
Japonaise
Heures d'ouverture
lun.–jeu., dim. 11:00–22:00 ven., sam. 11:00–23:00
Numéro de téléphone
(248) 649-6340
Site internet
https://www.benihana.com/
Moyens de paiement
American Express, Carte Blanche, Diners Club, Discover, JCB, Mastercard, Visa
Dress code
Tenue de VIlle
Service traiteur
Spice up your next gathering with Benihana catering! Our perfectly portioned hibachi entrees, sides, and sushi platters are guaranteed to wow your guests. Place your order at least 3 hours in advance and indulge in a full flavor experience. https://www.benihana.com/catering/

Endroit
1985 W. Big Beaver Road, 48084 Troy, MI
Quartier
Troy
Rue transversale
Crooks
Parking details
Free parking for Benihana guests
Renseignements supplémentaires :
Bar complet, Bar/salon, Bière, Cocktails, Happy Hour, Livraison, Non-fumeur, Options sans gluten, Végane, Vin

Recommandé dans

Plats populaires

Avis de 3 987 client·e·s

Évaluation globale (notes et avis)

Seul·e·s les client·e·s qui ont déjà visité ce restaurant peuvent donner une note et soumettre des avis.

3.8

3,8 d'après les évaluations récentes

4,1Plats
3,7Service
3,7Atmosphère
3,3Rapport qualité-prix

Bruit • Modéré

Apprécié pour

Detroit / Est du Michigan
Délicieux et bons pour les enfants
Detroit
Délicieux et bons pour les enfants

3 987 avis

J
Joi
Detroit
7 avis
3.0
7 avis
Y est allé·e il y a 1 jour
1. Global 3
2. Plats 5
3. Service 5
4. Atmosphère 3
The food was awesome! Our cook was perfect. Our waitress was wonderful. The restaurant was too cold, even with the grill on.
Cet avis est-il utile ?
T
Tiffany
Detroit
1 avis
1.0
1 avis
Y est allé·e le il y a 2 jours
1. Global 1
2. Plats 3
3. Service 2
4. Atmosphère 3
This restaurant has fell off a lot over the years. The quality of both the food and service Is extremely subpar. The waiters and greeters are also not friendly. My food was so greasy and my son had to wait on his steamed rice while his steak got cold cause the waitress hadn’t even brung it out. This establishment could definitely use some management. I won’t be back to patronize.
Benihana - Troy, MIA répondu il y a 1 jour
Dear Tiffany! Thanks for visiting us at Benihana - Troy. We're truly sorry to hear about your recent experience. We pride ourselves on our food and service, and we're disappointed to hear that we fell short during your visit. Your comments about the quality of our food and service, as well as the friendliness of our staff, are taken very seriously. We will certainly address these issues with our team. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We're saddened to hear that you won't be returning, but we hope you might consider giving us another chance in the future. Best regards, The Management Team
Cet avis est-il utile ?
E
EDIS
Detroit
1 avis
5.0
1 avis
Y est allé·e le il y a 4 jours
1. Global 5
2. Plats 5
3. Service 5
4. Atmosphère 5
Upon entering the restaurant, I was greeted with a friendly smile. My server was very professional, polite and accommodating. My chef was amazing! He expertly prepared my food and gave exceptional service overall. He was kind and attentive.
Benihana - Troy, MIA répondu il y a 2 jours
Hello, Edis! Thank you for taking the time to leave such a wonderful review. We're thrilled to hear that you had a positive experience with us at Benihana - Troy. It's great to know that you found our staff professional, polite, and accommodating. We're also glad that you appreciated the service you received from them. We strive to provide an exceptional dining experience for all our guests and your kind words are a testament to that. We look forward to serving you again soon. Best regards, The Management Team
Cet avis est-il utile ?
L
Lauren
Detroit
13 avis
1.0
13 avis
Y est allé·e le il y a 5 jours
1. Global 1
2. Plats 2
3. Service 1
4. Atmosphère 3
We made a reservation for 6 pm on a Sunday. After we were seated, it took 1.5 hours until the chef came to the table to cook the meal. It was super loud, service was slow. The bathrooms were very dirty, with trash everywhere and no toilet paper. I will not be back.
Benihana - Troy, MIA répondu il y a 3 jours
Thanks for the review, Lauren! We're truly sorry to hear about your experience at Benihana - Troy. It's disappointing to know that we did not meet your expectations, especially on a Sunday evening. We understand how frustrating it can be when waiting, especially when you have a reservation. We also regret to hear about the cleanliness issues and the service speed. We assure you that we will address these issues with our team to improve our services. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you will give us another chance to make it right. Best, The Management Team
Cet avis est-il utile ?
S
Shaun
Detroit
1 avis
5.0
1 avis
Y est allé·e le 11 novembre 2024
1. Global 5
2. Plats 5
3. Service 4
4. Atmosphère 5
Son's 5th Birthday (Lunch). They made a big deal out of it! Great show for a 2 yo & 5 yo.
Benihana - Troy, MIA répondu le 14 novembre 2024
Hi, Shaun! We're thrilled to hear that you chose to celebrate your son's fifth birthday with us at Benihana - Troy. It's wonderful to know that we could make your little ones feel special on such a special day. We're glad you enjoyed the show and we'll make sure to continue making special moments like this a regular occurrence. Thank you for your positive feedback and we hope to see you again soon! Best wishes, The Management Team
Cet avis est-il utile ?
S
Sarah
Detroit
1 avis
2.0
1 avis
Y est allé·e le 10 novembre 2024
1. Global 2
2. Plats 3
3. Service 2
4. Atmosphère 2
Chef didn’t do anything special to entertain the kids. Not interactive. Ordered appetizers and they never came. No acknowledgement of a birthday they asked about. Food was decent but definitely shorted items.
Benihana - Troy, MIA répondu le 14 novembre 2024
Hey Sarah! We're sorry to hear that your experience at Benihana - Troy didn't meet your expectations. We appreciate your feedback regarding the service and food, and we're sorry for any misunderstanding about your birthday. We strive to create a memorable experience for all our guests and it seems we fell short this time. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope to have the opportunity to serve you better in the future. Best regards, The Management Team
Cet avis est-il utile ?
C
Catherine
Detroit
5 avis
VIP
1.0
5 avis
Y est allé·e le 9 novembre 2024
1. Global 1
2. Plats 1
3. Service 1
4. Atmosphère 1
Our reservation was for 6:30 and after waiting about half an hour, we opted to sit in the sushi room in hopes of getting our dinner sooner. Unfortunately, our waitress was busy and after taking our order, we didn’t see her back after another long wait with lukewarm onion soup and salad with clumpy dressing. No green tea and we had to get our own water. The restaurant became busier with the lobby overflowing with waiting people and our food which finally came was disappointing. I ordered the yakisoba trio which was too much soggy udon noodles filled with cabbage, onions, scallions and tiny pieces of chicken, shrimp and fatty beef. It felt like leftovers protein pieces thrown in overcooked udon noodles buried in cabbage and onions. We had to insist on our shrimp appetizer but was so disappointed didn’t even want their complementary birthday dessert. We had went to a Benihana’s in California last month which was delicious, timely and accommodating. I don’t think we will be returning here.
Benihana - Troy, MIA répondu le 11 novembre 2024
Hello Catherine! We're truly sorry to hear about your recent experience at Benihana - Troy. It's clear that we fell short of our usual standards during your visit. We understand how frustrating it can be to wait for your order, especially when you're looking forward to a delicious meal. We also apologize for the lukewarm soup and the disappointment with your yakisoba trio. We're glad you enjoyed your last visit, and we're committed to improving. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll consider giving us another chance to provide the quality experience you expect from us. Best, The Management Team
Cet avis est-il utile ?
D
Dawn
Detroit
4 avis
2.0
4 avis
Y est allé·e le 5 novembre 2024
1. Global 2
2. Plats 5
3. Service 2
4. Atmosphère 3
They was understaffed our cook was amazing he had to do double duty because our waitress forgot to give us forks so we couldn’t eat the food that we was preparing. So he went and got them .
Benihana - Troy, MIA répondu le 7 novembre 2024
Hey Dawn! Thanks for the feedback! We're glad to hear that our staff was able to provide excellent service despite the unexpected circumstances. We apologize for the oversight with forks during your visit. We're continuously working on improving our service, and your feedback is invaluable. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope to serve you again soon.
Cet avis est-il utile ?
R
Robert
Detroit
77 avis
VIP
2.0
77 avis
Y est allé·e le 2 novembre 2024
1. Global 2
2. Plats 5
3. Service 2
4. Atmosphère 1
Reservation at 7:45pm. No one waited on us until 8:10pm. Finally, after one of the guests asking, we started service. Chef did not show up until 9:00pm and we did not finish until 10:00pm. Have had similar experience with the Troy location. Management is lacking. Service is always slow. We have been frequenting the Farmington Hills location which does a much better job. Most likely will not return to Troy location after over 30 years of frequenting the restaurant. The place is also in need of a good remodeling. Grease was dripping on our plates from the hood fan above.
Benihana - Troy, MIA répondu le 4 novembre 2024
Hello Robert! We're truly sorry to hear about your recent experience at Benihana - Troy. We strive to provide excellent service and it's clear we fell short during your visit. We apologize for the delay in service and the issues you encountered. We understand how frustrating it can be to wait for service and it's clear we can improve our performance in this regard. We also appreciate your feedback about the room decor and will take it into consideration as we strive to improve our overall dining experience. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to make it right. Best regards, The Management Team
Cet avis est-il utile ?
D
Don
Detroit
15 avis
VIP
3.0
15 avis
Y est allé·e le 2 novembre 2024
1. Global 3
2. Plats 5
3. Service 3
4. Atmosphère 4
Ok, we love the food. The fried rice is fantastic, everything was cooked well. Our problems were: 1. that it took over an hour for our chef to arrive. The entire evening took 2-1/2 hours, from being seated until paying the check. 2. We ordered two meals, one sushi, and some extra fried rice, and the bill was over $140. 3. Not totally the restaurants fault, but the next table had four women who came from the bar, drunk, loud, and obnoxious. I think the entire restaurant could hear their “conversation”. The two men with them looked very embarrassed, and the couple sitting at their table looked like they wanted to move. Again, we love the food, but the place has been going downhill with service and value for a couple years no.
Benihana - Troy, MIA répondu le 4 novembre 2024
Thanks for the feedback, Don! We're glad to hear you enjoyed our fried rice, but we're sorry to hear about the longer wait times and the difference in value compared to the other tables in the restaurant. We strive to provide a pleasant dining experience for all guests, and it seems we fell short this time. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We appreciate your patience and understanding, and we hope to provide a better experience on your next visit. - Benihana - Troy Management Team
Cet avis est-il utile ?

FAQ

Benihana - Troy, MI propose un service de livraison en partenariat avec Postmates et Uber Eats.

Le restaurant Benihana - Troy, MI est noté 3,8 étoiles par 3987 clients OpenTable.

Oui, vous pouvez généralement réserver ce restaurant en choisissant la date, l'heure et le nombre de personnes sur OpenTable.

Effectuer une réservation

2 personnes

22 nov. 2024

19:00

Réservé 42 fois aujourd'hui

Commande en livraison ou à emporter

1985 W. Big Beaver Road, 48084 Troy, MI

Salles

Informations supplémentaires

Rue transversale
Crooks
Quartier
Troy
Heures d'ouverture
lun.–jeu., dim. 11:00–22:00 ven., sam. 11:00–23:00
Prix
30 $ ou moins
Cuisine(s)
Japonaise
Atmosphère
Décontracté
Dress code
Tenue de VIlle
Parking details
Free parking for Benihana guests
Moyens de paiement
American Express, Carte Blanche, Diners Club, Discover, JCB, Mastercard, Visa
Renseignements supplémentaires :
Bar complet, Bar/salon, Bière, Cocktails, Happy Hour, Livraison, Non-fumeur, Options sans gluten, Végane, Vin

Site internet
https://www.benihana.com/
Numéro de téléphone
(248) 649-6340
Service traiteur
Spice up your next gathering with Benihana catering! Our perfectly portioned hibachi entrees, sides, and sushi platters are guaranteed to wow your guests. Place your order at least 3 hours in advance and indulge in a full flavor experience. https://www.benihana.com/catering/

Benihana - Troy, MI

Effectuer une réservation

Commande en livraison ou à emporter

Salles

Informations supplémentaires

Recommandé dans

100 Detroit / Eastern Michigan Restaurants to Love This Valentine's Day

48 Detroit Restaurants to Connect In For Mother's Day

Plats populaires

Benihana Trio

Shrimp Sushi

Filet Mignon

Menu

Avis de 3 987 client·e·s

Évaluation globale (notes et avis)

Apprécié pour

FAQ

Benihana - Troy, MI propose-t-il un service à emporter ou de livraison via OpenTable ?

Quelle est la note attribuée au restaurant Benihana - Troy, MI ?

Benihana - Troy, MI accepte-t-il actuellement les réservations ?

Effectuer une réservation

Commande en livraison ou à emporter

Salles

Informations supplémentaires

Recommandé dans

100 Detroit / Eastern Michigan Restaurants to Love This Valentine's Day

48 Detroit Restaurants to Connect In For Mother's Day