Benihana - Stuart, FL

Avis sur le restaurant Benihana - Stuart, FL de personnes qui y ont mangé. Basés sur les notes récentes.

1. J

   Jeannine

   Orlando8 avis

   3.0

   Y est allé·e le il y a 3 jours

   1. Global 3
   2. Plats 4
   3. Service 4
   4. Atmosphère 4

   I made a reservation for five of us and when we arrived they added a party of three women and an infant to our table. I normally do not mind other people joining the table but this case turned out to me unacceptable. Their order included many items and meals to go along with variations to the menu of their own. Our server Sharon and our chef Jesse did an excellent job but our food was delayed because of all the additional fried rice orders Jesse had to prepare before he could prepare our meal. I usually save my fried rice to eat with my Hibachi chicken but in this case I ate all my rice before Jesse even was able to start cooking the other part of the meals. And then of course the veggies were last. Box it up to go!! If it is possible I would like to be able to request to be seated as a group alone next time we visit your restaurant.
   

   Benihana - Stuart, FLA répondu il y a 1 jour

   Dear Jeannine, Thank you for sharing your experience and for recognizing Sharon and Chef Jesse for their excellent service. We’re glad they did their best to accommodate your table despite the challenges. We apologize for the inconvenience of having another party added to your table and the delay it caused in your meal. Your feedback is important, and we’ll work to improve how we manage seating and orders. Please let us know in advance on your next visit, and we’ll do our best to seat your group separately. We appreciate your understanding and look forward to providing you with a smoother experience next time. Best regards,
   

   Cet avis est-il utile ?

2. C

   Carla VIP

   Floride23 avis

   4.0

   Y est allé·e le il y a 4 jours

   1. Global 4
   2. Plats 4
   3. Service 4
   4. Atmosphère 4

   Went for lunch with my teenaged son and senior citizen father. Our server was excellent as was our chef. The quality of food was excellent; however, the portion has gone down significantly.
   

   Benihana - Stuart, FLA répondu il y a 3 jours

   Dear Carla, Thank you for taking the time to share your experience with us! We're delighted to hear that you enjoyed the service from both our server and chef, as well as the quality of the food. Providing excellent hospitality is always our goal. We appreciate your feedback regarding portion sizes and will certainly take it into consideration. Your input helps us continue to improve and ensure that every guest leaves satisfied. We hope to have the pleasure of serving you again soon! Best regards,
   

   Cet avis est-il utile ?

3. OT

   Utilisateur d'OpenTable

   Francfort1 avis

   4.0

   Y est allé·e le il y a 5 jours

   1. Global 4
   2. Plats 5
   3. Service 5
   4. Atmosphère 3

   Overall great experience, but everyone was freezing. It was like the AC kept going on and off throughout the meal
   

   Benihana - Stuart, FLA répondu il y a 3 jours

   Dear Guest! Thanks for visiting us at Benihana - Stuart, FL. We're glad to hear that you had a great experience overall. However, we're sorry to hear that the temperature was not comfortable. We appreciate your patience and understanding, and we're working on improving our AC system. Your feedback is valuable and will be taken into consideration. We look forward to serving you again soon.
   

   Cet avis est-il utile ?

4. OT

   Utilisateur d'OpenTable

   New York1 avis

   3.0

   Y est allé·e le 5 mars 2025

   1. Global 3
   2. Plats 4
   3. Service 3
   4. Atmosphère 3

   The service was slow , our reservation was at 7 and we didn’t start our food until 815/830
   

   Benihana - Stuart, FLA répondu le 6 mars 2025

   Dear Guest! Thank you for taking the time to share your experience at Benihana - Stuart, FL. We're sorry to hear that your visit didn't meet your expectations, especially regarding the service timing and the waiting time for your meal. We always strive to provide a timely and seamless dining experience, and we're sorry we fell short in this instance. Your feedback is valuable to us, and we'll certainly take your comments into consideration as we continually work to improve our service. We hope to have the opportunity to serve you again and provide a better experience.
   

   Cet avis est-il utile ?

5. L

   Larry

   Treasure Coast2 avis

   5.0

   Y est allé·e le 1 mars 2025

   1. Global 5
   2. Plats 5
   3. Service 5
   4. Atmosphère 4

   Our server, Yilena was terrific. Our hibachi chef, Armando was skilled and entertaining. We were seated facing the water. The food was well seasoned and cooked to perfection. Our group ordered the A5 Wagyu Japanese steak, the Seafood Diablo, NY Strip Steak, and Teriyaki Chicken. A great dining experience.
   

   Benihana - Stuart, FLA répondu le 2 mars 2025

   Hi Larry, Thank you for your kind words! We're thrilled to hear that you had a great dining experience with us at Benihana - Stuart, FL. It's wonderful to know that our service and the quality of our food lived up to your expectations. We strive to provide our guests with memorable experiences and your feedback is a testament to our efforts. We look forward to serving you again soon. Best regards, The Management Team
   

   Cet avis est-il utile ?

6. F

   Fred VIP

   West Palm Beach5 avis

   3.0

   Y est allé·e le 28 février 2025

   1. Global 3
   2. Plats 5
   3. Service 3
   4. Atmosphère 3

   We had to wait 30 minutes beyond the reservations, it was a birthday didn’t offer the picture that we had for over 15 years of coming
   

   Benihana - Stuart, FLA répondu le 2 mars 2025

   Thanks for visiting us, Fred. We're sorry to hear about the delay you experienced on your birthday. We understand how special occasions can sometimes be marred by unexpected delays, especially on a day that's especially important. We're glad to know that despite the wait, you still had a memorable experience. We appreciate your patience and we're looking forward to serving you again. Best regards, Benihana - Stuart, FL Management Team
   

   Cet avis est-il utile ?

7. S

   Sarah

   Orlando1 avis

   5.0

   Y est allé·e le 26 février 2025

   1. Global 5
   2. Plats 5
   3. Service 5
   4. Atmosphère 5

   As always good was excellent staff was friendly and chef was entertaining.
   

   Benihana - Stuart, FLA répondu il y a 4 jours

   Hi Sarah, Thank you for your wonderful review! We're thrilled to hear that you enjoyed your experience at Benihana - Stuart, FL. It's always our goal to provide excellent food and service, and we're glad that we hit the mark for you. We appreciate your kind words about our staff and chef. We look forward to welcoming you back soon. Best regards, Benihana - Stuart, FL Management Team.
   

   Cet avis est-il utile ?

8. L

   Laura VIP

   Virginie2 avis

   3.0

   Y est allé·e le 20 février 2025

   1. Global 3
   2. Plats 3
   3. Service 4
   4. Atmosphère 4

   The service was great, but the quality and taste weren't up to par at all during this visit.
   

   Benihana - Stuart, FLA répondu le 21 février 2025

   Hello Laura, Thank you for taking the time to leave us a review. We're glad to hear that you enjoyed our service, but we're sorry to hear that our food didn't meet your expectations. We always aim to deliver a great experience, and we regret that we missed the mark during your visit. Your feedback is valuable to us and will help us improve. We hope to have the opportunity to serve you again and provide a better experience. Best Regards, Benihana - Stuart, FL Management Team
   

   Cet avis est-il utile ?

9. A

   Andrea VIP

   New York40 avis

   3.0

   Y est allé·e le 19 février 2025

   1. Global 3
   2. Plats 2
   3. Service 1
   4. Atmosphère 1

   Don't bother . Not what it used to be . Now it is Not clean and has bad service .
   

   Benihana - Stuart, FLA répondu le 21 février 2025

   Hello Andrea, We're really sorry to hear about your recent experience at Benihana - Stuart, FL. It's disappointing to know that we didn't live up to your expectations, especially as we strive to provide excellent service and a clean environment to all our guests. We understand that the experience was not up to par and we sincerely apologize for any inconvenience. We appreciate your feedback and will definitely use it to improve our service. We hope you'll give us another chance to show you the quality dining experience we're known for. Best Regards, The Management Team
   

   Cet avis est-il utile ?

10. D

    Darlene

    Floride4 avis

    5.0

    Y est allé·e le 19 février 2025

    1. Global 5
    2. Plats 5
    3. Service 5
    4. Atmosphère 5

    Celebrated my husband's birthday tonight as we always do every year at Benihanas. We had a great table and our waitress was super nice and attentive. She was ready to refresh drinks and made sure we had everything we needed. Efren was our chef and everything he made was delicious. That was the second time Efren cooked for us and it was so tender and full of flavor. Efren did all the usual tricks and was quite pleasant.
    

    Benihana - Stuart, FLA répondu le 21 février 2025

    Hey Darlene, Thank you so much for choosing Benihana - Stuart, FL for your husband's birthday celebration! We're thrilled to hear that you and your husband had a great time and that our team made your experience enjoyable. It's always a pleasure to cook for our guests, and we're glad to hear that the food was to your liking. We look forward to serving you again soon. Best, The Management Team
    

    Cet avis est-il utile ?