Benihana - Plymouth Meeting, PA

3.0

2570 avis

30 $ ou moins

Japonaise

Effectuer une réservation

2 personnes

1 mars 2025

19:00

Réservé 19 fois aujourd'hui

Idéal pour les groupes
Délicieux et bons pour les enfants
Adapté aux occasions spéciales

Bienvenue au Benihana, qui vous invite à vivre une expérience culinaire incomparable ! Vous serez assis en groupe autour d'un chef personnel maîtrisant l'art ancien du Teppanyaki. Vous pourrez le voir trancher et émincer les aliments pour préparer des plats qui éblouiront vos yeux et raviront vos papilles, que vous choisissiez un succulent steak, un poulet tendre ou de délicieux fruits de mer. Vous pourrez également déguster des sushis préparés par un chef talentueux, ainsi que des cocktails maison. L'établissement est idéalement situé à côté du centre commercial Plymouth Meeting, juste en face d'AMC Theatres. C'est l'endroit idéal pour souper avant d'aller voir un film ou juste après avoir fait les magasins. Vous aurez la possibilité de déguster vos plats préférés même si vous êtes pressé grâce à notre dîner express proposé du lundi au vendredi de 11h00 à 15h00.

Commande en livraison ou à emporter

Salles

Informations supplémentaires

Atmosphère
Décontracté
Prix
30 $ ou moins
Cuisine(s)
Japonaise
Heures d'ouverture
lun.–jeu., dim. 11:00–22:00 ven., sam. 11:00–23:00
Numéro de téléphone
(610) 832-5924
Site internet
https://www.benihana.com/
Moyens de paiement
American Express, Carte Blanche, Diners Club, Discover, JCB, Mastercard, Visa
Dress code
Tenue de VIlle
Service traiteur
Spice up your next gathering with Benihana catering! Our perfectly portioned hibachi entrees, sides, and sushi platters are guaranteed to wow your guests. Place your order at least 3 hours in advance and indulge in a full flavor experience. https://www.benihana.com/catering/

Endroit
508 W Germantown Pike, 19462 Plymouth Meeting, PA
Quartier
Plymouth Meeting
Rue transversale
Plymouth Meeting Mall Parking Lot. Between Boscov's and AMC Movie theater.
Parking details
Stationnement public
Public transit
Septa Bus Routes include 27, 98 and the L bus.
Renseignements supplémentaires :
Bar complet, Bar/salon, Bière, Cocktails, Happy Hour, Livraison, Non-fumeur, Options sans gluten, Végane, Vin

Offres

$39 TASTE OF BENIHANA
Plusieurs dates disponibles
dim. - jeu. - 11:00 - 15:00, 15:00 - 22:00,ven. - sam. - 11:00 - 15:00, 15:00 - 23:00
Enjoy the flavors of our signature hibachi with an exclusive five-course meal for just $39 per person. Enjoy our fan favorites like our fried rice, hibachi steak or tender chicken, Benihana soup and signature salad, fresh sushi, homemade dipping sauces, and more! Menu available Monday through Sunday in the bar and lounge area for dine-in only. Not available with any other promotions, discounts or promotions, including the birthday certificates. Tax and gratuity are not included.
WAGYU OF THE WORLD MENU
Plusieurs dates disponibles
dim. - jeu. - 11:00 - 15:00, 15:00 - 22:00,ven. - sam. - 11:00 - 15:00, 15:00 - 23:00
Experience our newly added six-course Wagyu of the World menu! The unique menu features mouthwatering premium cuts along with flavorful pairings like our Benihana soup and salad, hibachi vegetables, mushrooms, steamed rice and more. Ask your server for more details. Reserve now!

Avis de 2 570 client·e·s

Évaluation globale (notes et avis)

Seul·e·s les client·e·s qui ont déjà visité ce restaurant peuvent donner une note et soumettre des avis.

3.0

3 d'après les évaluations récentes

3,7Plats
3Service
3,1Atmosphère
2,9Rapport qualité-prix

Bruit • Modéré

Apprécié pour

Philadelphia County
Délicieux et bons pour les enfants
Banlieues Ouest
Délicieux et bons pour les enfants
Banlieues Ouest
Idéal pour les groupes

2 570 avis

C
Chris
Philadelphie
1 avis
2.0
1 avis
Y est allé·e le il y a 7 jours
1. Global 2
2. Plats 4
3. Service 2
4. Atmosphère 3
1st issue was we made a reservation for 1815. It was extremely busy in the lobby with nowhere to sit. We arrived around 1805, and were not called to sit until almost 1900. After sitting and giving drink orders we waited until about 1920 to take food orders. We still had not received any drinks at that point. At 1930 we finally received our drink orders. Shortly after we received the appetizers we ordered, but were not supplied anything but chopsticks to use. At 1940 the chef came over to start cooking. While he was cooking we finally received the soup portion of the appetizers, but still no silverware. This was after the chef had already served the fried rice along with the shrimp appetizers. We then finally received forks. The chef finished cooking around 2000. We never received the salads we ordered. About 20 min later we had to flag down the server to get our check so we could pay and leave. We were out the door around 2030. As far as the price goes I think they are well over priced. I go to a local hibachi in NE Philly and usually spend around $120, including tip for the same meal for 4 people. I only had myself and my 2 kids, 9 & 6, and it was $225 including tip. Both kids did order adult meals, but they also always order the adult meals when we do hibachi. I will not be returning to this chain again after this poor experience. I have have done a few stand-alone hibachi restaurants now, and found out that private restaurants provide a much better hibachi experience.
Benihana - Plymouth Meeting, PAA répondu il y a 5 jours
Thanks for the feedback, Chris. We're truly sorry to hear about your experience at Benihana - Plymouth Meeting, PA. It's clear that we didn't meet your expectations, especially with the long wait times and the issues with your order. We also understand your concerns about the pricing. We strive to provide a high-quality dining experience and it's clear we fell short this time. Your feedback is invaluable and will help us improve. We hope you'll consider giving us another chance to provide you with the experience you deserve. Best, The Management Team
Cet avis est-il utile ?
a
alethia
Philadelphie
2 avis
4.0
2 avis
Y est allé·e le 19 février 2025
1. Global 4
2. Plats 5
3. Service 4
4. Atmosphère 2
I made reservations for 8 foot a birthday dinner. Our family was celebrating two family members’ birthdays. We had to wait 30 minutes to be served because they were short staffed. Also, another couple was seated at our table. It wasn’t the intimate experience we’re accustomed to at Benihanas. The cooking presentation seemed rushed. It was not a special outing for our family celebration.
Benihana - Plymouth Meeting, PAA répondu le 21 février 2025
Hello Alethia, We're truly sorry to hear about your recent experience at Benihana - Plymouth Meeting, PA. We strive to provide a memorable dining experience for our guests, especially for special occasions like your family celebration. We apologize for the inconvenience caused by the wait time and the rushed cooking presentation. We're taking your feedback into account and will work on improving our service. We hope to have the chance to serve you again and make your next visit a better one. Best regards, The Management Team
Cet avis est-il utile ?
A
Angel
Philadelphie
1 avis
2.0
1 avis
Y est allé·e le 17 février 2025
1. Global 2
2. Plats 5
3. Service 5
4. Atmosphère 5
You can't go wrong with Benihana. It's good food and a nice family treat. The portions are smaller and the prices are waaaaay higher than ever before. Went there on a Monday aft 5 and all night there was only ONE waiter for all of the tables! (The did have 2 chefs, though). The bar area was unacceptable. It's apparent that they are short-staffed and have been for some time. Our waiter was very nice and continued to apologize all evening. It took over 25 minutes just to pay our tab. I realize the waited was busy but maybe the manager could have stepped in and process the payments for the 4 of us waiting to pay our tabs.
Benihana - Plymouth Meeting, PAA répondu le 20 février 2025
Hey Angel, We're glad to hear that you enjoyed your experience at Benihana - Plymouth Meeting, PA. We apologize for the wait during your visit. We're sorry to hear about the service you experienced and we will definitely look into this matter. We aim to provide a seamless dining experience and we regret that we fell short on your visit. We appreciate your feedback and hope to have the opportunity to serve you better in the future. Best, Benihana - Plymouth Meeting, PA Management Team
Cet avis est-il utile ?
S
Samantha
Philadelphie
2 avis
1.0
2 avis
Y est allé·e le 16 février 2025
1. Global 1
2. Plats 1
3. Service 1
4. Atmosphère 1
Had a 630 reservation, we never even got sat or greeted. Waited an hour past our reservation time to find out their bartender walked out and they had 4 servers. A whole lobby filled with people waiting to celebrate their birthday, like myself. They never turned off their reservation books or informed anyone of what was going on. A number of people walked out after being seated and never served. Managers were no where to be found nor were helping the staff. Some wonderful girl was brave enough to hop back behind the bar to help even though she wasnt a bartender and had a great spirit about the situation.
Benihana - Plymouth Meeting, PAA répondu le 18 février 2025
Hi Samantha, We're truly sorry to hear about your recent experience at Benihana - Plymouth Meeting, PA. We understand how frustrating it must have been to wait for your table despite having a reservation, and we apologize for any confusion regarding our staffing. We're glad to hear that our team was able to assist you despite the unexpected situation. We deeply regret that you had to endure the discomfort and inconvenience caused by our staffing issues. We take your feedback seriously and will work on improving our reservation management and communication. We hope to have the opportunity to provide you with a more pleasant dining experience in the future. Best regards, The Management Team
Cet avis est-il utile ?
B
Brendan
Unspecified
1 avis
2.0
1 avis
Y est allé·e le 16 février 2025
1. Global 2
2. Plats 5
3. Service 2
4. Atmosphère 4
I had a reservation for 7:15 and unfortunately did not get sat until 8:00. They were clearly very overbooked and understaffed. The food was delicious as always and our sever was very nice, but we waited very long to even be given our menus.
Benihana - Plymouth Meeting, PAA répondu le 17 février 2025
Thanks for visiting us, Brendan. We're glad to hear that you enjoyed our food and found our service to be nice. We're sorry for the longer wait time you experienced and understand how this can be frustrating. We're always working to ensure our reservations are honored in a timely manner, but we're aware that we sometimes fall short. We appreciate your understanding and patience. We hope to see you again soon, and promise to strive for a more timely and enjoyable dining experience next time.
Cet avis est-il utile ?
R
Roxanne
Philadelphie
1 avis
1.0
1 avis
Y est allé·e le 15 février 2025
1. Global 1
2. Plats 3
3. Service 1
4. Atmosphère 2
With the exception of our very talented, friendly, and engaging chef, my family’s recent experience at Benihana in Plymouth Meeting was just awful. To start, we had a 5 pm reservation to celebrate our daughter’s birthday. When we arrived, there was no one at the front concierge desk, and no one even manning the nearby bar to ask. Two people said they had been sitting at the bar with no bartender anywhere to be seen for some time. When staff members finally materialized from the back, they stood together talking, seemingly oblivious to the increasing numbers of families and couples waiting to be seated. As time dragged on and the staff continued their own conversations, everyone else waiting to be seated left in frustration. When we were finally seated, the table chef asked if it was anyone’s birthday at our table and our daughter politely raised her hand. We told him she specifically wanted to come here for her birthday. The chef mentioned something special would be in store for the birthday girl. Well, the meal came and went — including a lobster roll appetizer special the waiter said would cost between $10 and $15 dollars ( I was charged $27). After the chef was finished cooking and left, not a single waiter ever came back to our table. My daughter’s main dish—a soup—never arrived, and we had to physically go and find a waiter—twice—to ask for it. When we later flagged down an employee for boxes for leftovers, they were brought with the bill. Others with birthdays have gotten special treatment at Benihana’s; not our daughter. The staff here just didn’t seem to give a damn about customers—until, that is, the delivery of the bill. Focused on a tip, the woman (manager?) suddenly became very attentive. If the place was packed, there’d be a reason for such appalling service. But it was only moderately full—and now we know why.
Benihana - Plymouth Meeting, PAA répondu il y a 7 jours
Hey Roxanne, We're truly sorry for your disappointing experience at Benihana - Plymouth Meeting. We apologize for the lack of attention you received and the delay in your meal. We're taking your feedback seriously and will address these issues with our team. We hope for a chance to make it right in the future. Best, The Management Team
Cet avis est-il utile ?
K
Keysa
Philadelphie
7 avis
3.0
7 avis
Y est allé·e le 15 février 2025
1. Global 3
2. Plats 5
3. Service 2
4. Atmosphère 4
I haven’t be here in several years. I was celebrating my birthday. I can’t understand why a table that came after us got started before us? The chef was good and the food was good as well. The service was a bit funky. My husband had a good time as he had never been.
Benihana - Plymouth Meeting, PAA répondu le 17 février 2025
Hello Keysa, We're glad to hear you enjoyed your birthday celebration at Benihana - Plymouth Meeting, PA. It's always a pleasure to serve our guests and we're thrilled you enjoyed the food and service. We're sorry to hear that your experience wasn't perfect, and we appreciate your feedback. We're committed to providing the best service and food, and we'll certainly work on improving the timing of our service and the overall experience. We hope to serve you again soon. Best regards, The Management Team
Cet avis est-il utile ?
T
Taniya
Atlantic City
3 avis
1.0
3 avis
Y est allé·e le 15 février 2025
1. Global 1
2. Plats 1
3. Service 1
4. Atmosphère 1
If I could give this location zero stars I would. For context I did book a reservation on Friday February 14th - so I was already prepared to be patient and expect some delays when it came to being seated, serviced, and eating but this location on this specific night was just 100% out of control, understaffed, and unprepared for there SCHEDULED RESERVATIONS. Our reservation was for 9:00pm. we areived at 8:50pm. When we walked in the check-in/waiting area was over packed, loud, unorganized, and chaotic. It was so many people that it took 20 minutes to check in (Our check-in time was 9:10pm) Shortly after checking in the manager began to call reservations by name to be seated. By this time it is 9:30pm and our name was not called - after asking the manager why not we were told that they were seating "8:00pm reservations" We than sat and waited til a little after 10:00pm to eventually be called and seated. The host would sit 2-3 tables at a time. We sat at the table for 20 minutes before we received our menus. Then it took 10 more minutes before someone a lady came out and took our orders for our drinks and appetizers. So this is around 10:30pm. Before leaving she states they only have 2 people working at the bar and that is causing all of the delay in the restaurant... We didnt receive our drinks (not our appetizers or main course ordered) until 11:17pm. Meanwhile during all of this 1/3 tables that was seated at the same time as us already had there drinks, alcoholic drinks, appetizers, main course, and there chef was finishing up his show) My partner and I decided to leave ruining our night on Valentines Day. When we were leaving at 11:20pm they were seating 10:00pm reservations. They are scheduled to close at 11:00pm. This location needs to fire everyone starting at the top going down and create a fresh start to ensure proper management, reservations, and customer service. They were obviously overbooked and the managers were not on the same page! DONT COME HERE!!!!!
Benihana - Plymouth Meeting, PAA répondu le 17 février 2025
Hey Taniya, we're truly sorry for your experience at Benihana - Plymouth Meeting, PA. We understand your frustration with the wait times and service issues you encountered. We also apologize for any confusion about your reservation due to the crowded waiting area. We assure you that we are taking steps to ensure such incidents are not repeated. We appreciate your patience and understanding. We hope to have the opportunity to serve you better in the future. - The Management Team
Cet avis est-il utile ?
S
Stacie
Washington
2 avis
1.0
2 avis
Y est allé·e le 14 février 2025
1. Global 1
2. Plats 1
3. Service 1
4. Atmosphère 1
Had a 5:45 reservation. We were seated in the back near the drafty exit door. At 6:30 we had not received anything, not even water. Complained to management and we received water. By 6:45 we hadn’t received anything else. Complained to management who apologized. We left.
Benihana - Plymouth Meeting, PAA répondu le 15 février 2025
Hey Stacie, We're really sorry about your recent experience at Benihana - Plymouth Meeting, PA. We understand how frustrating it can be to wait, especially for such a special occasion. We sincerely apologize for the inconvenience caused and we're committed to make sure it doesn't happen again. We appreciate your patience and understanding and we hope to serve you better in the future. Best, The Management Team
Cet avis est-il utile ?
T
Tara
VIP
Philadelphie
1 avis
3.0
1 avis
Y est allé·e le 14 février 2025
1. Global 3
2. Plats 3
3. Service 3
4. Atmosphère 3
Although it was not crowded when we got there, we still waited approximately 1 hour and 50 minutes to get our food. This was unacceptable to my cranky, eight-year-old who was starving. Also not great for the adults.
Benihana - Plymouth Meeting, PAA répondu le 16 février 2025
Hello Tara, We're sorry to hear about your experience at Benihana - Plymouth Meeting, PA. We understand that waiting can be frustrating, especially when you're hungry. We appreciate your patience and understand that your experience was not up to our usual standards. We're continuously working on improving our service and your feedback is invaluable to us. We hope to have the opportunity to better your experience in the future. Best Regards, The Management Team
Cet avis est-il utile ?

FAQ

Benihana - Plymouth Meeting, PA propose un service de livraison en partenariat avec Postmates et Uber Eats.

Le restaurant Benihana - Plymouth Meeting, PA est noté 3 étoiles par 2570 clients OpenTable.

Oui, vous pouvez généralement réserver ce restaurant en choisissant la date, l'heure et le nombre de personnes sur OpenTable.

Effectuer une réservation

2 personnes

1 mars 2025

19:00

Réservé 19 fois aujourd'hui

Commande en livraison ou à emporter

Google Map pour Benihana - Plymouth Meeting, PA

508 W Germantown Pike, 19462 Plymouth Meeting, PA

Salles

Informations supplémentaires

Rue transversale
Plymouth Meeting Mall Parking Lot. Between Boscov's and AMC Movie theater.
Quartier
Plymouth Meeting
Heures d'ouverture
lun.–jeu., dim. 11:00–22:00 ven., sam. 11:00–23:00
Prix
30 $ ou moins
Cuisine(s)
Japonaise
Atmosphère
Décontracté
Dress code
Tenue de VIlle
Parking details
Stationnement public
Public transit
Septa Bus Routes include 27, 98 and the L bus.
Moyens de paiement
American Express, Carte Blanche, Diners Club, Discover, JCB, Mastercard, Visa
Renseignements supplémentaires :
Bar complet, Bar/salon, Bière, Cocktails, Happy Hour, Livraison, Non-fumeur, Options sans gluten, Végane, Vin

Site internet
https://www.benihana.com/
Numéro de téléphone
(610) 832-5924
Service traiteur
Spice up your next gathering with Benihana catering! Our perfectly portioned hibachi entrees, sides, and sushi platters are guaranteed to wow your guests. Place your order at least 3 hours in advance and indulge in a full flavor experience. https://www.benihana.com/catering/

Benihana - Plymouth Meeting, PA

Effectuer une réservation

Commande en livraison ou à emporter

Salles

Informations supplémentaires

Offres

$39 TASTE OF BENIHANA

WAGYU OF THE WORLD MENU

Menu

Avis de 2 570 client·e·s

Évaluation globale (notes et avis)

Apprécié pour

FAQ

Benihana - Plymouth Meeting, PA propose-t-il un service à emporter ou de livraison via OpenTable ?

Quelle est la note attribuée au restaurant Benihana - Plymouth Meeting, PA ?

Benihana - Plymouth Meeting, PA accepte-t-il actuellement les réservations ?

Effectuer une réservation

Commande en livraison ou à emporter

Salles

Informations supplémentaires