Benihana - Orlando - International Drive, FL

Avis sur le restaurant Benihana - Orlando - International Drive, FL de personnes qui y ont mangé. Basés sur les notes récentes.

1. M

   Maricela VIP

   Floride1 avis

   5.0

   Y est allé·e il y a 1 jour

   1. Global 5
   2. Plats 5
   3. Service 5
   4. Atmosphère 4

   We had an incredible dining experience thanks to Chef Le-Truong (Li-N) and our server, Nicole! Chef Li-N was not only talented but also warm, funny, and engaging, making the meal even more enjoyable. He absolutely nailed the temperature on my son’s Wagyu steak, and our filet mignons were cooked to absolute perfection—tender, flavorful, and exactly as ordered. Nicole provided good service, making sure we had what we needed and kept up with our drinks. If you’re looking for great food and a chef who truly knows his craft, this is the place to go. Highly recommend!
   

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2. S

   STEPHANIE

   Atlanta1 avis

   5.0

   Y est allé·e il y a 1 jour

   1. Global 5
   2. Plats 5
   3. Service 5
   4. Atmosphère 5

   Our chef and staff were phenomenal. The food was fantastic
   

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3. Y

   Yousif

   Orlando1 avis

   2.0

   Y est allé·e il y a 1 jour

   1. Global 2
   2. Plats 3
   3. Service 1
   4. Atmosphère 2

   I arrived 15 minutes before my reservation and still had to wait 45 minutes to be seated. We ordered a five-course meal that included rice, but the chef prioritized another group, giving them full attention and serving their rice first. When it was our turn, he started serving meat and seafood, but no rice was provided. We waited about 15 minutes, expecting the rice to arrive so we could enjoy our meal properly. Instead, we suddenly noticed the chef cleaning the grill. When we asked about the rice, he casually said, “Oh yeah, I forgot,” and disappeared into the kitchen. Meanwhile, we sat with full plates of untouched food. To make things worse, a waiter came with the bill while we were still waiting for our rice. When we pointed this out, he hurried to the kitchen and returned with four portions of rice in to-go boxes. At that point, we felt like we were being served at a shelter rather than a fine dining restaurant. Despite explaining that we hadn’t even started eating, the staff seemed indifferent, simply handing us takeout boxes and dismissing our concerns. In the end, we paid $324 for a completely ruined dining experience. My kids even said they would have enjoyed McDonald’s more. Benihana has always been our go-to for family outings, and we’ve never had an issue before. However, this particular branch needs serious management attention. A night that was supposed to be special turned into a frustrating disappointment.
   

   Benihana - Orlando - International Drive, FLA répondu aujourd'hui

   Dear Yousif, We are deeply sorry to hear about your disappointing experience, especially on what was meant to be a special family outing. Waiting past your reservation time, the oversight with your rice, and the dismissive service you encountered are unacceptable and not reflective of the high standards we strive to uphold. We truly regret that we ruined what should have been an enjoyable evening for you and your family. Your feedback is invaluable, and we’ll address these issues with our management team immediately to ensure this doesn’t happen again. Thank you for sharing your experience, and we hope you'll give us another chance to make this right.
   

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4. OT

   Utilisateur d'OpenTable VIP

   Colombus1 avis

   2.0

   Y est allé·e il y a 1 jour

   1. Global 2
   2. Plats 2
   3. Service 1
   4. Atmosphère 2

   Arrived at 8:30 for a reservation… finally seated at 8:59. Immediately placed food and drink orders. Chef finally came to table at 9:30 and the dinner service was so incredibly slow… we finally had all of our food and was checking out at 11:15… I never in my wildest dreams expected a 3 hour dinner that late with a 6 year old in our party… to top it all off, the ceiling was raining inside while it was dry as could be outside
   

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5. OT

   Utilisateur d'OpenTable

   Exclusif (CA)1 avis

   1.0

   Y est allé·e il y a 1 jour

   1. Global 1
   2. Plats 1
   3. Service 2
   4. Atmosphère 3

   Manager, I recently visited Benihana’s to celebrate my son’s sixth birthday, expecting a lively and engaging hibachi-style experience. Unfortunately, I left feeling extremely dissatisfied with the presentation and overall quality of service. Our table had two birthday celebrations with a total of nine guests, and given the price we paid (around $300 party of 5), I expected a much higher level of entertainment and culinary performance. The presentation felt lackluster, rushed, and not up to the standard I’ve experienced at other hibachi-style restaurants, including Benihana. It did not reflect the value of what we paid, and it certainly did not deliver the fun and engaging experience we were hoping for, especially for a child’s birthday!! I’m not sure if this was due to the location being in a tourist-heavy area, if the chef was exhausted, or if they weren’t fully trained, but whatever the case, the experience fell short. This visit has unfortunately changed my perception of what to expect from Benihana’s and hibachi-style restaurants in general. Given the variety of options available, I now feel that the experience is more about paying for the name rather than the quality of service. I wanted to share this feedback in hopes that it can help improve future customer experiences. I truly believe that a well-executed hibachi experience should be memorable and enjoyable, and I would love to see your establishment meet those expectations consistently. Best regards, Krys
   

   Benihana - Orlando - International Drive, FLA répondu aujourd'hui

   Dear Krys, Thank you for sharing your feedback and giving us the opportunity to address your concerns. We’re truly sorry to hear that your son’s birthday celebration did not meet your expectations. Special occasions like this deserve an exceptional experience, and we regret that we fell short in delivering the lively and engaging hibachi experience you hoped for. Your feedback about the rushed presentation and overall service is invaluable, and we’ll review this with our team to ensure we maintain the high standards Benihana is known for. We appreciate you bringing this to our attention and will use it to improve future experiences. Thank you again for sharing your thoughts. Best regards, The Management Team
   

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6. T

   Tom

   Indiana8 avis

   5.0

   Y est allé·e le il y a 2 jours

   1. Global 5
   2. Plats 5
   3. Service 5
   4. Atmosphère 5

   Had’nt been to Benihana in a while but totally enjoyed it!! Christian our “chef” was awesome! Enjoyed meeting a couple from North Carolina and their daughter and son-in-law and 2 granddaughters!! Food was great and ambience very good! Would highly recommend!!
   

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7. OT

   Utilisateur d'OpenTable

   Miami5 avis

   5.0

   Y est allé·e le il y a 2 jours

   1. Global 5
   2. Plats 5
   3. Service 5
   4. Atmosphère 5

   Food was delicious and our chef was really funny and attentive.
   

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8. R

   Robert

   Orlando1 avis

   2.0

   Y est allé·e le il y a 2 jours

   1. Global 2
   2. Plats 2
   3. Service 4
   4. Atmosphère 2

   Child’s food came out when it was time for us to leave, drink took 20 minutes to arrive but it was delicious. Staff was great as well as the hibachi cooks. Deep fried calamari was overcooked from the kitchen, next time I’ll spend $300 dollars elsewhere but thank you for the same volcano train each visit!
   

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9. K

   Kathryn VIP

   Grand Boston21 avis

   5.0

   Y est allé·e le il y a 3 jours

   1. Global 5
   2. Plats 5
   3. Service 5
   4. Atmosphère 4

   A positive experience …. Sat with some very nice people at
   

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10. OT

    Utilisateur d'OpenTable

    Mississippi2 avis

    3.0

    Y est allé·e le il y a 4 jours

    1. Global 3
    2. Plats 2
    3. Service 5
    4. Atmosphère 1

    For the price it was not worth it. I’ve always wanted to try it. The wait service was excellent, I was surprised given the reviews I read. The cook was really nice and talkative. The food was not good and overpriced.
    

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