Benihana - Newport Beach, CA

Avis sur le restaurant Benihana - Newport Beach, CA de personnes qui y ont mangé. Basés sur les notes récentes.

1. C

   Clara

   Comté d’Orange7 avis

   4.0

   Y est allé·e aujourd'hui

   1. Global 4
   2. Plats 3
   3. Service 4
   4. Atmosphère 3

   We had to wave down a busboy to clean off the table. We ordered the Taste of Benihana. I got my appetizer (rainbow roll) way before the 2nd appetizer (shrimp tempura). We both ordered the steak entree, but it came without the mushrooms, so we had to ask the server for it. The temperature of the food was not hot, lukewarm at best. Server was very accommodating.
   

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2. KW

   KevinW

   Los Angeles1 avis

   3.0

   Y est allé·e il y a 1 jour

   1. Global 3
   2. Plats 4
   3. Service 3
   4. Atmosphère 3

   Had a 7:30 reservation and was not seated until 8PM
   

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3. OT

   Utilisateur d'OpenTable

   Hawaii1 avis

   1.0

   Y est allé·e il y a 1 jour

   1. Global 1
   2. Plats 1
   3. Service 1
   4. Atmosphère 1

   Poor quality food, bad service, over priced, dirty restaurant and in major need of a remodel.
   

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4. D

   Deanne

   Comté d’Orange10 avis

   5.0

   Y est allé·e il y a 1 jour

   1. Global 5
   2. Plats 5
   3. Service 5
   4. Atmosphère 5

   I've never been!! Wow this was outstanding! Our chef was fun and enlightening. He gave me some good cooking tips. I can't wait to come back! Thank you for such a great experience!
   

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5. P

   Patti

   Unspecified1 avis

   5.0

   Y est allé·e le il y a 2 jours

   1. Global 5
   2. Plats 5
   3. Service 5
   4. Atmosphère 5

   Great evening. Service was wonderful. Will be back soon!
   

   Benihana - Newport Beach, CAA répondu il y a 1 jour

   Thanks for the feedback, Patti! We're thrilled to hear that you had a great evening at Benihana - Newport Beach, CA. It's wonderful to know that you enjoyed our service and found value in our offerings. We strive to provide the best experience for our guests and your feedback is a testament to our efforts. We look forward to welcoming you back soon!
   

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6. DN

   DianaN

   Comté d’Orange3 avis

   5.0

   Y est allé·e le il y a 2 jours

   1. Global 5
   2. Plats 5
   3. Service 5
   4. Atmosphère 5

   This location at Newport Beach always serves tasty food and has great service. Same great experience tonight. Chef and wait team was great!
   

   Benihana - Newport Beach, CAA répondu il y a 1 jour

   Thanks for the feedback, Diana! We're thrilled to hear that you enjoyed your experience at Benihana - Newport Beach, CA. It's always a pleasure to provide our customers with tasty food and great service. We're glad to know that we've been consistent in our standards. We noticed that you rated us a bit lower on value, and we appreciate your honesty. We strive to provide the best experience for our customers and your feedback helps us improve. We look forward to serving you again soon!
   

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7. M

   Michael

   Comté d’Orange3 avis

   5.0

   Y est allé·e le il y a 3 jours

   1. Global 5
   2. Plats 5
   3. Service 5
   4. Atmosphère 5

   Had a great experience here our chef made the night. Bibi is amazing and makes great food.
   

   Benihana - Newport Beach, CAA répondu il y a 1 jour

   Thanks for the feedback, Michael! We're thrilled to hear that you had a great experience with our chef and enjoyed the food. It's always our goal to provide excellent service and it sounds like we hit the mark for you. We appreciate your positive ratings and look forward to serving you again soon.
   

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8. T

   Terese

   Comté d’Orange5 avis

   5.0

   Y est allé·e le il y a 7 jours

   1. Global 5
   2. Plats 5
   3. Service 5
   4. Atmosphère 3

   Isaiah was an incredible cook, entertainer and good guy. The food was at the quality we expected and the event was fun
   

   Benihana - Newport Beach, CAA répondu il y a 6 jours

   Dear Terese, Thank you for sharing your fantastic experience! We're thrilled to hear that Isaiah exceeded your expectations as both a cook and entertainer. It’s great to know the food met your expectations and that you had a fun time at your event. Creating memorable experiences is what we aim for, and your kind words mean a lot to us. We’ll be sure to pass along your praise to Isaiah! We look forward to serving you again for another fun and delicious dining experience soon! 😊🔥🍣
   

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9. J

   Junho

   Comté d’Orange1 avis

   1.0

   Y est allé·e le il y a 7 jours

   1. Global 1
   2. Plats 3
   3. Service 1
   4. Atmosphère 2

   Had a 6:45pm reservation but seated at 7:15pm. No point of making reservations.
   

   Benihana - Newport Beach, CAA répondu il y a 6 jours

   Dear Junho, We’re truly sorry for the delay in seating despite your 6:45 pm reservation. We understand how frustrating it is to wait when you’ve planned your evening around a reservation, and we regret that we didn’t meet your expectations. Reservations are meant to provide a smoother experience, and we clearly fell short. Your feedback is important, and we’ll work on improving our reservation management to prevent this from happening again. Thank you for sharing your experience, and we hope you’ll give us another chance to provide a better dining experience.
   

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10. M

    Mary

    Los Angeles1 avis

    5.0

    Y est allé·e le 15 mars 2025

    1. Global 5
    2. Plats 5
    3. Service 5
    4. Atmosphère 5

    The host didnt sit us till 30+ minutes after our reservation. Only kept starring at each other and wouldnt give us an answer. Mentioned that our entire party was already all here and they said we cannot sit till the whole party was here. Patrick, Tyler & Older wise man Patrick are all amazing! They made the experience better. Tam -older Asian cook was such a jerk to Patrick the waiter and our kids. No personality, didnt even cook the steak right. Over cooked and stood at the end expecting a tip. Such a bad experience for our son’s birthday Wish the entire party had waiter Tyler and cook Patrick. That team was perfect. At the end of the day, 4 out of 5 2 bad experiences saved by the waiters Tyler and Patrick And cook Patrick.
    

    Benihana - Newport Beach, CAA répondu il y a 5 jours

    Dear Mary, Thank you for sharing your experience, and I’m truly sorry to hear that your son’s birthday celebration didn’t meet expectations. It’s unacceptable that you were made to wait over 30 minutes past your reservation and received unclear communication from the host. I’m glad to hear that Patrick, Tyler, and Cook Patrick were able to make the experience better for your family with their excellent service. However, I deeply regret that Cook Tam’s attitude and overcooked steak negatively impacted your special evening. Your feedback is incredibly valuable, and we’ll address these issues to improve our service and kitchen staff. Thank you again for sharing your experience, and we hope to have the opportunity to provide a flawless experience next time.
    

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