Benihana - Farmington Hills, MI

Avis sur le restaurant Benihana - Farmington Hills, MI de personnes qui y ont mangé. Basés sur les notes récentes.

1. M

   Michael

   Detroit7 avis

   3.0

   Y est allé·e il y a 1 jour

   1. Global 3
   2. Plats 3
   3. Service 4
   4. Atmosphère 2

   Had a 6 o’clock reservation. Didn’t get seated until 7. That made for a bit of rough start to the experience. When we finally got seated the service was solid and she was nice. The bar took quite awhile to get a round of drinks so we only ordered the one round for my wife and I. The chef does an excellent job and that’s what you’re there for ultimately. Can’t say I had the best dining experience and don’t feel compelled to go back anytime soon.
   

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2. M

   Martha

   Detroit3 avis

   4.0

   Y est allé·e le il y a 2 jours

   1. Global 4
   2. Plats 5
   3. Service 3
   4. Atmosphère 5

   The food is really good but in this time , we spend almost 1 hour for the food service , the waitress not speak English very well so it’s a little difficult understand
   

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3. K

   Kenneth

   Detroit3 avis

   5.0

   Y est allé·e le il y a 3 jours

   1. Global 5
   2. Plats 5
   3. Service 4
   4. Atmosphère 4

   Good customer service. The food was delicious. Definitely will return.
   

   Benihana - Farmington Hills, MIA répondu aujourd'hui

   Hey Kenneth, Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed our food and found our service to be good. It's always our goal to provide delicious meals and top-notch service to all our guests. We appreciate your feedback and look forward to welcoming you back to Benihana - Farmington Hills, MI soon! Best, The Management Team
   

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4. a

   angela

   Detroit2 avis

   3.0

   Y est allé·e le il y a 4 jours

   1. Global 3
   2. Plats 3
   3. Service 1
   4. Atmosphère 2

   We have been to Benihana numerous times and have enjoyed the experience. However, last night we waited at the table for over an hour before a chef arrived to start cooking. No one came to address the situation or apologize for the inconvenience.
   

   Benihana - Farmington Hills, MIA répondu il y a 2 jours

   Hey Angela, We're really sorry to hear about your recent experience at Benihana - Farmington Hills, MI. We understand how frustrating it can be to wait for service and we're sorry that this situation didn't go as smoothly as expected. We appreciate your patience and your feedback as it helps us improve. We're always striving to make your visits more enjoyable and we hope that we'll have the opportunity to serve you again in the future. Best regards, The Management Team
   

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5. J

   Jeffrey

   Detroit2 avis

   3.0

   Y est allé·e le il y a 4 jours

   1. Global 3
   2. Plats 4
   3. Service 2
   4. Atmosphère 2

   We have come to expect long waits and delays when dining at Benihana, but yesterday was unacceptable. Our party of eight arrived at 5:20 PM for a 5:30 PM reservation and didn't leave until 8:29 PM due to many reasons including something as simple as the grill not being preheated. As a result, once the chef and food arrived only to realize the grill wasn't hot, he left the area for a long time without any explanation, while we sat there watching our food sit in the cart without drink refills or any idea of what was going on. After waiting almost 2 hours, the chef began what we expected to be an entertaining family meal, unfortunately, this wasn't one of those experiences. The chef was openly upset when he returned, which we can only assume was due to the cold grill when he arrived earlier. The meal was rushed and the chef was lackluster at best as he skipped the traditional fun events, ie. onion volcano, egg roll, etc., performed and appreciated when eating at Benihana, to the disappointment of our 6-year-old granddaughter. Once the meal was prepared it tasted excellent, however, we struggled to get additional sauces as the chef wouldn't refill the cups until all of the food was prepared, and drink refills were only avaiable once you tracked down the wait staff and made the request. Lastly, we were there to celebrate our grandson's birthday and brought an ice cream cake for dessert, which we've done on multiple occasions. However, on this occassion we were told they couldn't hold the cake for us thus our only option was to keep in our car until the dinner was over. As expected, after 2.5 hours of sitting in the car, the ice cream melted and dessert was a failure. In all, this was our worst experience at a Benihana restaurant, which we frequent 3-4 times/year. We are willing to pay for great service and food, however if either are missed, then spending over $500 is not money well spent. Currently we do not plan to return as the cost no longer meets the value.
   

   Benihana - Farmington Hills, MIA répondu il y a 2 jours

   Hi Jeffrey, We're truly sorry to hear about your recent experience at Benihana - Farmington Hills, MI. We understand the frustration caused by the long wait times and the issues with the grill not being preheated. We're also sorry to hear about the rushed meal and the disappointment caused by the lackluster chef. We value your feedback and will definitely use it to improve our service. We hope you'll give us another chance to make your family celebration memorable. Best, The Management Team
   

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6. M

   Mika

   Chicago1 avis

   5.0

   Y est allé·e le il y a 5 jours

   1. Global 5
   2. Plats 5
   3. Service 5
   4. Atmosphère 5

   The food was great. The wait wasn’t long and Ander was awesome!
   

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   Benihana - Farmington Hills, MIA répondu il y a 3 jours

   Hey Mika, Thank you for taking the time to leave us such a fantastic review! We're thrilled to hear that you enjoyed our food and found our service to be excellent. We strive to provide the best dining experience for our guests and it's always rewarding to hear when we've succeeded. We appreciate your kind words and look forward to serving you again soon! Best Regards, The Management Team at Benihana - Farmington Hills, MI
   

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7. J

   Julia

   Detroit1 avis

   1.0

   Y est allé·e le il y a 5 jours

   1. Global 1
   2. Plats 1
   3. Service 1
   4. Atmosphère 1

   Chose to bring 8 of my family members here for a total party of 9 to celebrate my birthday which was a mistake. Signed up to be apart of their birthday rewards earlier this month and was supposed to get my birthday reward 8-10 days in advance, planned this dinner 3 days in advance and was told I couldn’t use it until 2 days in advance, so essentially the day after our reservation was. Dont come here if you want to celebrate your birthday!
   

   Benihana - Farmington Hills, MIA répondu il y a 3 jours

   Hello Julia, We're sincerely sorry for the mix-up regarding your party's reservation. We understand how disappointing that must have been, especially on such a special occasion. We regret any inconvenience caused. We're taking your feedback seriously and will work on improving our communication to avoid such issues in the future. We hope you'll give us another chance to make your birthday celebration memorable. Best, Benihana - Farmington Hills, MI The Management Team
   

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8. N

   Nino

   Detroit6 avis

   3.0

   Y est allé·e le il y a 6 jours

   1. Global 3
   2. Plats 5
   3. Service 5
   4. Atmosphère 1

   Great food but they never clean there floor for the next guess you are sitting around rice under your shoe
   

   Benihana - Farmington Hills, MIA répondu il y a 4 jours

   Hey Nino, We're really sorry to hear about your recent experience at Benihana - Farmington Hills, MI. We strive to provide excellent food and service to all of our guests, and it seems we fell short during your visit. We appreciate your feedback regarding the cleanliness of our restaurant. We will certainly look into this matter and make sure it doesn't happen again. We hope you'll give us another chance to impress you with our food and service. The Management Team.
   

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9. E

   Eric VIP

   Detroit28 avis

   5.0

   Y est allé·e le 22 mars 2025

   1. Global 5
   2. Plats 5
   3. Service 5
   4. Atmosphère 5

   Chef took forever but the food was well worth the wait.
   

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   Benihana - Farmington Hills, MIA répondu il y a 6 jours

   Hello Eric, Thank you for taking the time to leave us this wonderful review. We're thrilled to hear that you enjoyed the food and found it well worth the wait. It's always our goal to provide excellent service and delicious meals to all our guests. Your kind words are greatly appreciated and we look forward to welcoming you back to Benihana - Farmington Hills, MI soon. Best Regards, The Management Team
   

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10. M

    Martha

    Detroit3 avis

    5.0

    Y est allé·e le 22 mars 2025

    1. Global 5
    2. Plats 5
    3. Service 5
    4. Atmosphère 5

    Good services and delicious food , quick service
    

    Benihana - Farmington Hills, MIA répondu il y a 6 jours

    Hello Martha, Thank you for taking the time to leave us such a wonderful review. We're thrilled to hear that you enjoyed our food and found our services to be good. We always aim to provide quick and efficient service, and it's great to know we hit the mark during your visit. Your kind words truly mean a lot to us. We hope to welcome you back soon for another delicious meal at Benihana - Farmington Hills, MI. Best Regards, The Management Team
    

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