Benihana - Atlanta - Buckhead, GA

Avis sur le restaurant Benihana - Atlanta - Buckhead, GA de personnes qui y ont mangé. Basés sur les notes récentes.

1. E

   Erica

   Las Vegas1 avis

   5.0

   Y est allé·e il y a 1 jour

   1. Global 5
   2. Plats 5
   3. Service 5
   4. Atmosphère 5

   Our cook Josh was amazing. The food was so good definitely will be back.
   

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2. R

   Richard

   Atlanta1 avis

   5.0

   Y est allé·e le il y a 4 jours

   1. Global 5
   2. Plats 5
   3. Service 5
   4. Atmosphère 5

   “The food was excellent, and the parking was convenient. Overall, I had a fantastic time and definitely plan to return. I’ve already recommended it to others!”
   

   Benihana - Atlanta - Buckhead, GAA répondu il y a 2 jours

   Hello Richard, Thank you for your wonderful review! We're thrilled to hear that you had a fantastic time at Benihana - Atlanta - Buckhead, GA. It's great to know that our food and parking arrangements met your expectations. Your recommendation means a lot to us. We look forward to welcoming you back soon! Best regards, The Management Team
   

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3. M

   Marina

   Atlanta1 avis

   2.0

   Y est allé·e le il y a 4 jours

   1. Global 2
   2. Plats 5
   3. Service 3
   4. Atmosphère 2

   Having a reservation does not really do anything, we did not sit down until almost 40minutes of our reservation time.
   

   Benihana - Atlanta - Buckhead, GAA répondu il y a 3 jours

   Thanks for visiting us, Marina. We're sorry to hear that your reservation experience didn't go as planned. We understand that waiting can be frustrating and we apologize for any inconvenience it may have caused. We're glad to know that you enjoyed the food and we hope to have the opportunity to serve you better in the future.
   

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4. S

   Sean

   Washington2 avis

   2.0

   Y est allé·e le il y a 7 jours

   1. Global 2
   2. Plats 5
   3. Service 3
   4. Atmosphère 4

   I had a reservation for 7pm. I checked in 5 minutes early so we would not lose the reservation. The restaurant was not crowded at all. The manager and other servers came by and talked for a while and ignored me and my guests. I finally asked at 7:25 why it was taking so long. The host said because e did not have enough people to fill a whole table, we had to wait for more guests. I said my reservation he nothing to do with who is coming later. At the very least, they should have told us something or allowed us to sit at the table to order drinks. After I said something, they finally sat us at the table with much hesitation
   

   Benihana - Atlanta - Buckhead, GAA répondu il y a 5 jours

   Hi Sean, We're really sorry to hear about your experience at Benihana - Atlanta - Buckhead, GA. It's always our goal to provide excellent service and we're disappointed to hear that we didn't meet your expectations this time around. We understand how important it is to feel valued and attended to, and we apologize for any inconvenience caused. We're glad to hear that you enjoyed the food, but we're sorry that the service didn't meet your expectations. We will take your feedback into account and work on improving our service. We hope you'll give us another chance to provide the excellent service you've come to expect from us. Best, The Management Team
   

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5. F

   Franchot

   Atlanta1 avis

   2.0

   Y est allé·e le 31 mars 2025

   1. Global 2
   2. Plats 4
   3. Service 3
   4. Atmosphère 2

   Very disappointed. Had a reservation for 4 at 8:00 and didn’t get sat till 9:00. The host was very rude and had a terrible attitude. She seemed like she didn’t want to be there. We selected the outdoor/patio option on our reservation but instead we were sat inside. Not sure if they have an outdoor seating area because we did not see one but if that is the case it should not be an option when making a reservation. Once we sat down the service and food was good but a bit slow considering it wasn’t very busy. Normally you get soup and salad before your chef comes to the table but in our case our salads and soups arrived after our chef had already started. Finally my boyfriend has a severe shellfish allergy which we made known from the beginning to our server and the chef and still the shrimp appetizer was still almost placed on his plate and would’ve been if we hadn’t of yelled stop. Do not recommend eating at this location and we will not be back.
   

   Benihana - Atlanta - Buckhead, GAA répondu le 1 avril 2025

   Dear Franchot, We sincerely apologize for your disappointing experience. Waiting an hour past your reservation time is unacceptable, and we regret any inconvenience this caused. We’re also sorry for the unwelcoming service and will address this with our team. Regarding outdoor seating, we’ll review our system to prevent confusion. We also appreciate your feedback on meal pacing and will work to improve. Most importantly, we take allergies very seriously, and the mishandling of your boyfriend’s shellfish allergy was unacceptable. We are reinforcing protocols to prevent this from happening again. We’d love the chance to make things right—please reach out to us directly. Best regards, The Management Team
   

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6. A

   Audreyannia

   Atlanta3 avis

   5.0

   Y est allé·e le 28 mars 2025

   1. Global 5
   2. Plats 5
   3. Service 5
   4. Atmosphère 5

   Everyone and everything including food was Amazing
   

   Benihana - Atlanta - Buckhead, GAA répondu le 30 mars 2025

   Thanks for visiting us, Audreyannia! We're thrilled to hear that you had an amazing experience at Benihana - Atlanta - Buckhead, GA. It's wonderful to know that you found our food, service, and value to be top-notch. We strive to provide the best for our guests, and your positive feedback is a testament to our efforts. We look forward to serving you again soon!
   

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7. s

   sumner

   Atlanta1 avis

   1.0

   Y est allé·e le 23 mars 2025

   1. Global 1
   2. Plats 1
   3. Service 1
   4. Atmosphère 1

   Well, I’m not even sure what to rate — the food or even a simple cup of water at this location. I arrived 5 minutes before my reservation and waited 40 minutes before being seated, which admittedly went by quickly because I was having a great conversation with friends. But once we were finally seated, it took another 25 minutes with no drinks served. We eventually got up and left, and not a single person bothered to ask why we were upset. Unfortunately, we weren’t the only ones frustrated. Other guests were genuinely livid with the staff and service. This was far from the typical Benihana experience.
   

   Benihana - Atlanta - Buckhead, GAA répondu le 26 mars 2025

   Hello Sumner, We're truly sorry to hear about your recent experience at Benihana - Atlanta - Buckhead, GA. We pride ourselves on our service and it seems we've missed the mark during your visit. Your feedback is valuable and will be used to improve our operations. We hope for another chance to make things right. Best, The Management Team
   

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8. D

   Debra

   Atlanta2 avis

   1.0

   Y est allé·e le 22 mars 2025

   1. Global 1
   2. Plats 3
   3. Service 1
   4. Atmosphère 1

   I love Beni Hana but our experience was bad. The service was terrible. We waited at the table for 45 minutes before the server brought us water and the soup and salad. The radio was so loud he could not hear our order and we eventually asked the front to turn the music down. The chef overcooked everything. The salmon was overdone, the chicken was dry, the shrimp appetizer was at the end and overcooked. Our kids weren’t given their salads and soaking with the adults and the server wasn’t around to tell for at least 10 minutes. Water glasses were empty for 15 minutes and the server wasn’t around no where to be found. There were several workers just standing at the wall watching the room but no one came to help when we were looking for our server. The sun was glaring in our eyes even with the shade pulled and when we asked if something could be done the answer was a head shake no and then a walk off. It was the worst experience I have had at Beni Hana and I have been going there for 30 years. I hope they see this review and overhaul the Buckhead location.
   

   Benihana - Atlanta - Buckhead, GAA répondu le 24 mars 2025

   Hey Debra, we're really sorry to hear about your experience at Benihana - Atlanta - Buckhead, GA. It's clear that we didn't meet your expectations, and for that, we apologize. We take your feedback seriously and will use it to improve our service and food quality. We're also sorry for the inconvenience caused by the noise level and service delay. We always aim to provide our guests with the best experience, and we regret that we missed the mark this time. We hope you'll give us another chance to make it right. Best regards, Benihana - Atlanta - Buckhead, GA Management Team
   

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9. OT

   Utilisateur d'OpenTable

   Charlotte4 avis

   3.0

   Y est allé·e le 22 mars 2025

   1. Global 3
   2. Plats 3
   3. Service 3
   4. Atmosphère 2

   First time at Benihana. Food was average. Drinks were good and not watered down. Establishment not the cleanest. Overall good time though.
   

   Benihana - Atlanta - Buckhead, GAA répondu le 24 mars 2025

   Dear Guest! Thank you for taking the time to leave us a review. We're sorry to hear that your first experience at Benihana - Atlanta - Buckhead, GA wasn't up to our usual high standards. We appreciate your feedback on our drinks and cleanliness, and we're always looking for ways to improve. We hope you'll give us another chance to impress you in the future. Best wishes, The Management Team
   

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10. B

    Brian VIP

    Cleveland5 avis

    4.0

    Y est allé·e le 20 mars 2025

    1. Global 4
    2. Plats 5
    3. Service 4
    4. Atmosphère 4

    They are NEVER on schedule and timing is bad for those who make reservations especially on weekends.
    

    Benihana - Atlanta - Buckhead, GAA répondu le 21 mars 2025

    Hi Brian, thank you for taking the time to share your feedback. We're glad to hear that you enjoyed our food and found value in your dining experience. However, we're sorry to hear that our timing was not up to your expectations. We always strive to provide our guests with the best experience possible and we apologize if we fell short this time. Your feedback is important to us and we'll certainly take it into consideration to improve our service. We hope to serve you again soon. Best, Benihana - Atlanta - Buckhead, GA Management Team
    

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